STEPHANIE L. R. GUY
Honolulu,HI
Summary
Dynamic and results-oriented nursing leader with a strong background in ambulatory care settings. Proven track record of implementing innovative strategies to optimize patient outcomes, improve workflow efficiency, and enhance overall quality of care. Seeking to leverage expertise as a executive leader in Ambulatory care to drive excellence and innovation in a fast-paced healthcare environment. Motivated to contribute to the strategic vision and success of nurses in the ambulatory setting.
Overview
21
21
years of professional experience
Work History
Regional Clinical Manager
Queen's University Medical Group
Honolulu, HI
09.2022 - Current
- Encourages high morale and staff retention through effective communication, prompt problem resolution, proactive supervisory practices and facilitation of proactive work environment to 5 direct reports, over 70 support staff and 67 providers throughout the organization
- Liaise between patients and physicians, initiating discussions regarding quality patient care throughout the care continuum
- Collaborates with clinical leaders to develop programs targeting nurse education, overall departmental competencies, individual performance, patient safety and service-related issues
- Leads operational, financial, programmatic and personnel activities for ambulatory departments
- Responsible for directing day to day operations, budgeting, financial, and staffing management
- Establishes solid relations with leadership and staff by attending multidisciplinary meetings and coordinating interdepartmental information exchanges
- Reviews non-contracted instrumentation for surgical clinics and initiates vendor contract evaluations in conjunction with operations staff and otolaryngology surgeons
- Supports organizational initiatives with medical directors, leadership, and executive related to fiscal year priorities, health care legislation and compliance, systems redesign, improve revenue, and/or reduced cost
- Accesses personnel and fiscal implications of organizational changes; assists staff in implementation of changes; monitors and analyzes the impact of change.
- Met with nursing staff to determine patient care needs and implemented strategies.
- Addressed issues with patient care by taking the appropriate corrective actions.
- Supervised nursing personnel and provided periodic feedback.
- Developed and implemented patient safety policies.
- Established resource allocation procedures
- Attended meetings with senior management personnel to provide updates on progress of projects and initiatives being undertaken by the nursing team.
- Assessed competency of clinical staff to promote quality, continuity and safety.
- Implemented and directed clinical services and operations to deliver competent, quality care.
Clinical Manager
Queen's Medical Center
Honolulu, Hawaii
08.2020 - 09.2022
- Supervised 70 support staff and oversaw 6 clinical cost centers throughout the healthcare system
- Successfully transitioned and integrated surgical specialty private clinics into larger healthcare system
- Facilitated physician service agreements and physician contracts to ensure quality patient care and organization needs
- Collaborated efficient ambulatory processes for clinical instruments and equipment to be sterilized within the healthcare system and ensure competencies are maintained
- Developed numerous comprehensive clinical programs to include collaborative patient care across the healthcare system
- This ensured standard quality patient care and processes
- Strategic day to day operations of department to include recruitment, staffing performance and professional development
- Introduced new departmental policies and oriented staff to facilitate adoption of changes
- Managed patient care and clinic services and handled financial management, quality assurance, safety and risk management and facility maintenance
- Implemented efficient processes to sterilize equipment and instruments based on SGNA standards in collaboration with endoscopy and sterile processing department
- Restructured workflow processes throughout the clinic to increase staffing/ provider utilization and downstream revenue.
- Investigated complaints regarding nursing care received by patients or their families.
- Assessed competency of clinical staff to promote quality, continuity and safety.
- Maintained communication and transparency with medical and VP dyad partners, department heads and medical staff.
- Established solid relations with leadership and staff by attending board meetings and coordinating interdepartmental information exchanges.
- Collaborated with the Chief Nursing Officer to establish performance improvement plans for departments within the nursing organization.
RN Clinical Operations Manager
Queen's Medical Center
Honolulu, HI
03.2015 - 08.2020
- Supervised 15 staff members and provided periodic performance evaluations
- Developed and implemented in collaboration with the Director standard operating procedures to manage departmental budget, strategic and tactical planning
- Directed, prioritized, and provided oversight and delegated the day to day operations of department to include recruitment, staffing performance and professional development
- Developed and implemented standard operating procedures for the development, implementation evaluation and maintenance of evidenced based patient care management tools (e.g Algorithms, Order Sets and Plans of Care)
- Directed the creation, coordination and tracking of reports for department deliverables such as turnaround time, time to treatment, and revenue integrity.
Queen's Head & Neck Institute, Clinical Nurse Navigator
Queen's Medical Center Cancer Center, Infusion, Queen's Cancer Center
Honolulu, HI
11.2014 - 03.2015
Nightingale Case Management, Case Manager
Queen's Medical Center
Honolulu, HI
11.2009 - 06.2014
Queen’s Medical Center, Tower 7 Ewa, Oncology Charge RN
Queen's Medical Center
Honolulu, HI
08.2003 - 03.2014
Education
Master's - Business Administration
La Sierra University
05.2022
Bachelor of Science (BSN) - Nursing
University of Hawaii Nursing School
01.2003
Skills
- Patient Engagement
- Healthcare Strategic Planning
- Nursing operations reconstruction
- Multiple Department Oversight
- Workflow Development; process improvement
- Budget Development and Understanding
- Rehabilitation Programs
- Clinical Quality Program Standards
- Patient & Staff Education
- Logistics Project Management
- Performance Metrics
- Nursing Staff Supervision
- Experience with complex symptom management and oncological emergencies
- Proficient in Microsoft Office: Word, Excel, and PowerPoint; Databases; Epic Software
- Experienced with Kaufmann Hall, Kronos, and Axiom reports
- Critical care experience with telemetry and ICU trained and certified
Accomplishments
- Created highly effective new programs that significantly impacted clinic efficiency and improved patient care operations.
- Recognized as nominee for Po'okela leadership award in 2022 for outstanding leadership and team contributions.
- Actively participates in Nurse Leadership Council, Ambulatory Evidence Based Practice Council.
- Coordinated and partook in community activities such as American Cancer Society, Relay for Life, Oncology on Canvas
Affiliations
- American College of Healthcare Executives 2021- current (Director)
- American Nurses Association 2020- Current
- Academy of Oncology Nurse Navigation 2020- present
- American Organization of Nurse Leaders 2020- current
- Society of Otorhinolaryngology and Head - Neck Nursing 2014-present
- Oncology of Nursing Society 2005-present
- Hawaii ONS Chapter Board Member 2008, 2020- Present
Affiliations
- Involvement in community: Board Member of St. Anthony's Parish Pastoral Council, Cantor at St. Anthony's Parish, PTSG President at St. Anthony's School and Parish
References
References available upon request.
Timeline
Regional Clinical Manager
Queen's University Medical Group
09.2022 - Current
Clinical Manager
Queen's Medical Center
08.2020 - 09.2022
RN Clinical Operations Manager
Queen's Medical Center
03.2015 - 08.2020
Queen's Head & Neck Institute, Clinical Nurse Navigator
Queen's Medical Center Cancer Center, Infusion, Queen's Cancer Center
11.2014 - 03.2015
Nightingale Case Management, Case Manager
Queen's Medical Center
11.2009 - 06.2014
Queen’s Medical Center, Tower 7 Ewa, Oncology Charge RN
Queen's Medical Center
08.2003 - 03.2014
Master's - Business Administration
La Sierra University
Bachelor of Science (BSN) - Nursing
University of Hawaii Nursing School