Stephanie Guynes
Whitwell,TN
Summary
Dynamic restaurant server with a proven track record at Cafe on 28, excelling in customer satisfaction and order accuracy. Skilled in POS system operation and adept at fostering guest loyalty through exceptional service. Recognized for enhancing dining experiences and effectively managing high-pressure situations to ensure seamless operations.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Restaurant Server
Cafe on 28
10.2025 - 01.2026
- Facilitated outstanding customer interactions to ensure a positive dining atmosphere for all guests.
- Partnered with kitchen staff to improve efficiency in order delivery operations.
- Managed dining area maintenance and organization to provide an inviting atmosphere for guests.
- Directed operations for multiple tables concurrently, focusing on task prioritization to optimize service speed.
- Upheld high standards of cleanliness and hospitality in dining area to promote guest enjoyment.
- Collaborated with team members during peak hours to ensure seamless service delivery and maintain customer satisfaction.
- Facilitated welcoming experiences for new customers by engaging in conversation. Communicated promotional specials to enhance customer satisfaction. Managed drink order processes to ensure timely service.
- Ensured server areas remained clean and well-stocked to support seamless table service.
- Utilized POS system to facilitate order placement, bill management, and complimentary item handling to enhance customer experience.
- Managed table bussing and resetting operations to ensure a tidy and organized dining environment.
- Executed cash transactions with meticulous attention to detail, supporting financial integrity and accuracy in reporting.
- Elevated guest satisfaction through proactive identification and fulfillment of needs during visits.
- Developed rapport with returning customers to promote loyalty and satisfaction through outstanding service delivery.
- Provided prompt service of food and beverages to enhance dining experience and meet customer expectations.
- Maximized downtime by efficiently restocking essential supplies such as ice trays and delivery bags.
- Performed essential opening, closing, and shift transition tasks to maintain restaurant functionality and prepare teams for customer service.
- Facilitated transaction completion by printing dining checks, collecting payments, and providing receipts..
Restaurant Server
Redpoint Inn Restaurant and Mountain Gear
01.2024 - 08.2025
- Provided exceptional customer service, ensuring guest satisfaction and frequent repeat visits..
- Managed order accuracy by efficiently processing requests through point-of-sale system..
- Trained new team members on restaurant protocols and service standards to enhance team performance.
- Adapted quickly to changing priorities, ensuring smooth operations during high-demand periods.
- Cultivated warm relationships with regular customers.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Bussed and reset tables to keep dining room and work areas clean.
- Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
- Managed cash transactions accurately with attention to detail, minimizing discrepancies in daily reports.
- Elevated the guest experience by anticipating their needs proactively throughout their visit.
- Increased table turnover rate by efficiently managing orders and ensuring timely delivery of meals.
- Served food and beverages promptly with focused attention to customer needs.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Answered customers' questions, recommended items, and recorded order information.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions..
Restaurant Server
Huddle House
10.2021 - 03.2024
- Employed @ Soddy-Daisy Huddle House from 10/2018 - 03/2021
- Employed @ Dunlap Huddle House from 02/2016 - 11/2016
- Handled customer inquiries and feedback, resolving issues promptly to maintain service quality.
- Greeted new customers, discussed specials, and took drink orders.
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
- Trained new hires on restaurant policies, procedures, and exceptional customer service standards.
Education
Associate of Science - Medical Assisting
Keiser University
West Palm Beach, FL05.2005
High School Diploma - Academic
Royal Palm Beach High School
Royal Palm Beach, FL05.2002
Skills
Customer satisfaction
Certification
- State of Tennessee Alcoholic and Beverage Commission - Server Permit - Exp. 3/25/2027
Timeline
Restaurant Server
Cafe on 28
10.2025 - 01.2026
Restaurant Server
Redpoint Inn Restaurant and Mountain Gear
01.2024 - 08.2025
Restaurant Server
Huddle House
10.2021 - 03.2024
Associate of Science - Medical Assisting
Keiser University
High School Diploma - Academic
Royal Palm Beach High School