Vanessa Guzman
Houston
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
8
8
years of professional experience
Work History
Customer Service Senior
Amtex Auto Insurance
06.2022 - Current
- Achieved a 98% 5-star customer satisfaction rating for having a friendly, understanding and patient attitude towards customers
- Engaged with 60+ customers during shifts, beating call volume targets by 29%
- Executed customer questions, resolving issues and reducing need for supervisor assistance by 73%
- Clarified the desired information, researching, locating and providing information
- Assisting clients in locating and understanding claims
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
Supervisor
PLS Financial
08.2019 - 06.2022
- Explained bank services, financial products and applicable fees to customers
- Cashed customer checks, verified identification and checked account balances in accordance with bank policy
- Led banking tasks, business administration and financial decision-making to ensure first-class client services
- Demonstrated leadership by making improvements to work processes and helping to train others
Customer Service
Senior Check Cashing
05.2017 - 07.2019
- Informed customers about billing procedures, processed payments and provided payment option setup assistance
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions
- Assessed customer account information to determine current issues and determine potential solutions
- Consulted with customers to determine best methods to resolve service and billing issues
Education
GED -
Houston Community College
12-2025
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Dependable and responsible
- Attention to detail
- Calm under pressure
- Active listening
- Organization and time management
Timeline
Customer Service Senior
Amtex Auto Insurance
06.2022 - Current
Supervisor
PLS Financial
08.2019 - 06.2022
Customer Service
Senior Check Cashing
05.2017 - 07.2019
GED -
Houston Community College
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