Summary
Work History
Education
Skills
Timeline
Generic

Stephanie Guzman

Summary

My job history for the past years has been interacting with people and their need and questions. Making sure they have their questions answered with care and of course keeping their safety in mind. Detailed oriented: keeping myself calm to make the right decision. New challenges are exciting for me to learn other ways to handle situations.

Work History

Closing Shift Manager

McDonalds
Panorama City, California
  • Managed closing processes including cash reconciliation, end-of-shift reports and staff scheduling.
  • Maintained accurate records of daily sales transactions, deposits and bank reconciliations.
  • Monitored store operations during closing shift such as restocking shelves, cleaning floors and taking inventory.
  • Provided training and guidance to new and existing employees in order to maintain quality standards.
  • Ensured proper communication with other shift managers for smooth transition between shifts.
  • Supervised a team of 8 employees during the closing shift to ensure that all tasks were completed on time. including covering meal breaks.
  • Delegated work to staff, setting priorities and goals.

Combo Clerk

Ralphs Grocery Store
Burbank, Washington
  • Operated cash registers accurately and efficiently during checkout process.
  • Organized promotional displays to attract customer attention.
  • Checked expiration dates on products to ensure freshness.
  • Answered phone calls promptly and courteously responded to inquiries.
  • Verified customer age for tobacco purchases.
  • Processed lottery tickets using the state-approved system.
  • Provided excellent customer service at all times.
  • Performed price checks on items when requested by customers.
  • Operated cash register, accepted payment, and made change accurately.
  • Greeted customers and provided assistance with product selection.
  • Handled food items safely according to health regulations.
  • Maintained store cleanliness by sweeping floors, dusting shelves, and removing trash.
  • Resolved customer complaints in a professional manner.
  • Balanced daily cash receipts against total sales for accuracy.
  • Answered customer questions face-to-face or by phone.
  • Packed and bagged products according to customer preferences.
  • Handled cash, card, check, gift card and coupon transactions for customer purchases.
  • Addressed and resolved customer complaints with friendly and level-headed assistance.
  • Processed sales, returns, and exchanges using POS register system.
  • Performed cash count-out at end of each shift and addressed all queries from customers.
  • Assisted customers with returns and exchanges according to store policy.
  • Helped with purchases and signed customers up for rewards program.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Answered customers' questions about products, prices, and availability.
  • Maintained work area and kept cash drawer organized.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.

Dispatcher

Bg Communications/ Turnaround
Van Nuys, California
  • Coordinated transportation services for clients when necessary.
  • Assisted clients with daily living activities such as bathing, dressing, and grooming.
  • Prepared meals according to dietary requirements and assisted with feeding when necessary.
  • Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
  • Accompanied clients to social events such as movies or plays.
  • Assured proper nutrition by preparing meals, grocery shopping and monitoring food consumption levels.
  • Helped maintain the safety of the client's environment by removing hazards such as rugs or furniture that could cause falls.
  • Participated in team meetings regarding client progress or concerns raised by family members.
  • Observed changes in behavior or physical condition that may require medical attention and reported them promptly to supervisor.
  • Provided emotional support to clients during difficult times.
  • Helped clients get in and out of beds and wheelchairs.
  • Maintained detailed records of services performed on clients.
  • Recorded client status progress and challenges in logbooks and reports.
  • Contributed to case reviews of client status and progress.
  • Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.

Caregiver for the disable

New Horizons
  • Assisted elderly clients with activities of daily living, such as bathing, dressing and grooming.
  • Helped maintain the safety of the client's environment by removing hazards such as rugs or furniture that could cause falls.
  • Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
  • Drove clients to doctors' appointments and social outings.
  • Recorded client status progress and challenges in logbooks and reports.
  • Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
  • Obtained sources of entertainment for clients to provide full and enjoyable daily activities.
  • Maintained detailed records of services performed on clients.
  • Helped clients get in and out of beds and wheelchairs.
  • Assisted clients with maintaining good personal hygiene.
  • Built strong and trusting rapport with clients and loved ones.
  • Monitored health and well-being of clients and reported significant health changes.
  • Maintained clean and well-organized environment for client happiness and safety.
  • Improved patient outlook and daily living through compassionate care.
  • Encouraged residents to participate in activities of daily living to enhance personal dignity.
  • Followed safe lifting and transferring techniques to transport residents.
  • Laundered clothing and bedding to prevent infection.
  • Assisted with meal planning to meet nutritional plans.
  • Assisted with ambulation by providing support during transfers from bed to chair or wheelchair.
  • Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
  • Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.
  • Accompanied clients to social events such as movies or plays.

Education

Monroe High School
North Hills, CA

Skills

  • Effective communication ( bilingual )
  • Customer service
  • Desktops, laptops, and mobile devices
  • Problem-solving abilities
  • Attention to detail
  • Time management
  • Conflict resolution
  • Reporting accuracy
  • Safety compliance
  • Communication skills

Timeline

Closing Shift Manager

McDonalds

Combo Clerk

Ralphs Grocery Store

Dispatcher

Bg Communications/ Turnaround

Caregiver for the disable

New Horizons

Monroe High School

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Stephanie Guzman