STEPHANIE HACKWORTH
Prestonsburg,KY
Summary
Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback.
Overview
14
14
years of professional experience
Work History
Pharmacy Technician/Cashier
Med-Express
Paintsville , KY
01.2024 - 05.2024
- Greeted customers, provided excellent customer service, and answered inquiries in a timely manner.
- Performed general housekeeping duties such as stocking shelves, organizing merchandise, and cleaning work areas.
- Answered incoming calls promptly, courteously, and professionally.
- Utilized knowledge of state-specific laws pertaining to drug distribution procedures.
- Processed prescription orders using pharmacy software system.
- Assisted pharmacists with the preparation of medications, including counting tablets and labeling bottles.
- Adhered to all HIPAA regulations regarding patient privacy and confidentiality.
- Maintained cleanliness of work area at all times.
- Processed payments accurately using cash registers and credit card machines.
Server
Billy Ray’s Restaurant
Prestonsburg, KY
08.2023 - 12.2023
- Presented menus and answered questions regarding items.
- Informed customers of daily specials and signature menu items.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Responded to cleaning duties at end of shift.
Server
Bob Evans
Paintsville, KY
08.2022 - 08.2023
- Took orders from customers accurately and in a timely manner.
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
- Upheld high standards of sanitation in accordance with health department regulations.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Customer Service Representative
Victoria's Secret
Kettering, OH
10.2021 - 02.2022
- Assisted customers with ordering, sizing, checking availability, and navigating the VS website
- Took incoming calls, chats from customers regarding lost packages, exchanges/returns, shipping information, billing, and other order-related and/or product inquiries
- Utilized selling/negotiation skills to make effective recommendations to customers
- Provided information about Victoria Secrets' policies and procedures
- De-escalated problematic customer concerns
- Educated customers on special pricing opportunities and company offerings
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices
- Exceeded company productivity standards.
Teacher
Our House at The Pinnacle
Lexington, KY
01.2017 - 03.2020
- Promoted to being the schools' Math and Science teacher
- Created math and science curriculum and planned activities for students
- Assisted management with planning the elementary after school program
- Established relationships/friendships with parents
- Worked with students who have learning disabilities
- Trained/oversaw new hires
- Built and strengthened positive relationships with students, parents, and teaching staff
- Differentiated instruction according to student skill level
- Established and enforced rules for behavior and procedures
- Engaged students and boosted understanding of material using focused instructional strategies and hands-on activities.
Customer Service Representative
Xerox
Lexington, KY
11.2016 - 01.2017
- Resolved billing questions and disputes for SPRINT billing department
- Managed incoming calls and customer service inquiries
- Supported customers with troubleshooting Sprint cell phone and wireless devices
- Developed friendly relationships with clients
- Recorded details of customer interactions and actions taken
- Ensured excellent customer service standards
- De-escalated problematic customer concerns
- Educated customers on special pricing opportunities and company offerings
- Assisted customers with making payments or establishing payment plans
- Fielded customer complaints and queries
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices
- Upheld quality control policies and procedures.
Pharmacy Technician
Food City Pharmacy
09.2014 - 10.2016
- Prepared prescription labels
- Adhered to regulatory guidelines for workplace safety and customer confidentiality
- Maintained strict patient confidentiality
- Used technology to help maintain accurate patient records, medication inventory, and orders
- Took refill prescription orders
- Organized and stored patient records, medication history, and insurance information
- Processed third party billing claims
- Assured quality on-the-job training for new hires
- Teamed with peers, technicians, and pharmacists
- Interpreted and processed medication orders
- Received and verified daily incoming drug inventories
- Promoted supplement and nutritional products.
Intern / Work Study
Big Sandy Community and Technical College
Prestonsburg, KY
08.2010 - 12.2013
- Provided information that assisted students with post-secondary transition
- Established and maintained a good working relationship with secondary educational institutions
- Conducted group and individual tours/presentations
- Created a continuous flow of information between high school students, high school personnel, and college departments
- Greeted and directed students in the financial aid office
- Assisted the Office of Regional and Cultural Diversity
- Organized and maintained filing and document management systems
- Handled management of communication to executives
- Directed customer communication to appropriate department personnel.
Server
Bob Evans Restaurant
Paintsville, KY
Education
Bachelor of Arts - University Studies
Morehead State University
Morehead01-2026
Associate - Arts
Big Sandy Community & Technical College
Prestonsburg, KY01.2012
Skills
- Multitasking and Prioritization
- Efficient and Detail-Oriented
- Calm and Professional Under Pressure
- Upbeat and Positive Personality
- Problem-Solving Skills
- Exceptional customer service
- Adaptive
- Teamwork and Collaboration
- Guest Engagement
- POS operation
- Product Sales
References
References available upon request.
Timeline
Pharmacy Technician/Cashier
Med-Express
01.2024 - 05.2024
Server
Billy Ray’s Restaurant
08.2023 - 12.2023
Server
Bob Evans
08.2022 - 08.2023
Customer Service Representative
Victoria's Secret
10.2021 - 02.2022
Teacher
Our House at The Pinnacle
01.2017 - 03.2020
Customer Service Representative
Xerox
11.2016 - 01.2017
Pharmacy Technician
Food City Pharmacy
09.2014 - 10.2016
Intern / Work Study
Big Sandy Community and Technical College
08.2010 - 12.2013
Server
Bob Evans Restaurant
Bachelor of Arts - University Studies
Morehead State University
Associate - Arts
Big Sandy Community & Technical College
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