Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Timeline
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Stephanie Haislip

Kansas City,MO

Summary

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

3
3
years of professional experience

Work History

Scooters Barista

Freedom Enterprise
04.2023 - 11.2023
  • Greeted customers and took orders for coffee drinks, food items, and other beverages.
  • Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
  • Operated cash registers to process customer payments.
  • Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
  • Stocked shelves with ingredients needed to make coffee drinks.
  • Ground beans for espresso shots according to individual customer specifications.
  • Labeled containers of milk for use in coffee drinks according to expiration dates.
  • Monitored inventory levels of supplies and restocked when necessary.
  • Provided excellent customer service

Personal Banker

Commerce Cloud
04.2022 - 01.2023
  • Provided customer service to clients, including answering questions and resolving issues.
  • Conducted account openings and closings for clients.
  • Greeted customers upon entering the bank and directed them to appropriate personnel or services.
  • Assisted customers with deposits, withdrawals, transfers, loan payments and other banking transactions.
  • Researched customer inquiries and reported findings in a timely manner.
  • Responded promptly to customer emails, phone calls and requests for information.
  • Cross-sold banking products such as credit cards, loans and investments.
  • Performed daily balancing of cash drawer and reconciled discrepancies when necessary.
  • Developed relationships with customers by providing exceptional service in order to increase sales opportunities.
  • Maintained accurate records of all transactions conducted throughout the day.
  • Identified potential fraud risks on accounts and reported suspicious activities to management.
  • Analyzed financial documents provided by customers to determine their needs.
  • Advised customers on various financial products available from the bank.
  • Processed loan applications according to established guidelines.
  • Reviewed existing accounts for accuracy of information and compliance with regulations.
  • Participated in training sessions regarding new banking products or services.
  • Promoted additional bank services through personal contact with customers.
  • Monitored changes in laws related to banking policies and procedures.
  • Recognized opportunities for cross-selling additional banking products or services.
  • Provided guidance on how best to utilize online banking tools for maximum benefit.

Beauty Advisor

Dillard's Department Store
10.2021 - 03.2022
  • Provided customers with product advice and recommendations based on their individual needs.
  • Assisted in the development of new beauty products and services.
  • Demonstrated how to apply makeup, including eyeshadow, eyeliner, mascara, blush and lipstick.
  • Conducted skin analysis to provide customers with personalized skincare regimens.
  • Organized promotional events such as makeup demonstrations and free makeovers.
  • Performed sales activities such as cashiering, stocking shelves, inventory management and customer service.
  • Greeted customers upon entering store or salon and established friendly relationships with them.
  • Maintained an up-to-date knowledge of all beauty products available for sale.
  • Educated customers about the proper use of cosmetics, fragrances and other beauty items.
  • Attended product training sessions to stay updated on new products and trends in the industry.
  • Provided excellent customer service by responding promptly to inquiries from clients via phone or email.
  • Advised customers on various styling techniques for hair care products such as shampoos and conditioners.
  • Maintained cleanliness of work area by wiping down counters, organizing shelves and disposing of trash appropriately.

Cafe Manager

Barnes & Noble
07.2020 - 06.2021
  • Developed and implemented customer service policies and procedures for cafe staff.
  • Created and maintained detailed records of all inventory, sales, customers, orders.
  • Supervised day-to-day operations in the cafe to ensure efficiency and quality standards were met.
  • Interacted with customers to provide assistance with menu selections and any other inquiries or complaints they may have had.
  • Recruited, trained, managed and evaluated cafe staff performance.
  • Maintained an accurate cash register system at all times during business hours.
  • Ensured all work areas were kept clean and hygienic according to health regulations.
  • Scheduled shift rotations for employees to maximize operational efficiency while minimizing labor costs.
  • Planned weekly menus based on seasonal availability of ingredients and customer preferences.
  • Organized promotional activities such as discounts or special events to attract new customers or increase repeat business from existing clients.
  • Monitored food quality regularly to ensure it was up to required standards.
  • Ordered supplies needed for daily operations in a timely manner within budget constraints.
  • Resolved conflicts between team members in a professional manner.
  • Set goals for staff performance while providing feedback to motivate them towards success.
  • Analyzed financial data related to sales, profits, budgeting., in order to make informed decisions regarding the cafe's future direction.
  • Kept abreast of industry trends by attending relevant seminars or conferences when possible.
  • Implemented new technologies such as POS systems or online ordering platforms into the cafe's operations where appropriate.

Education

High School Diploma -

Park Hill South High School
Riverside, MO
05-2021

Skills

Organization

Time Management

Patience

customer relationships

Affiliations

  • involved in my community, church

Languages

Spanish
Native or Bilingual

Timeline

Scooters Barista

Freedom Enterprise
04.2023 - 11.2023

Personal Banker

Commerce Cloud
04.2022 - 01.2023

Beauty Advisor

Dillard's Department Store
10.2021 - 03.2022

Cafe Manager

Barnes & Noble
07.2020 - 06.2021

High School Diploma -

Park Hill South High School

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