STEPHANIE HALL
Brooklyn,NY
Summary
I am articulate, creative, innovative, hard working, sensitive, amiable, thorough, punctual, reliable, conscientious, credible, people oriented, a troubleshooter, a self starter, an extremely quick learner, a perfectionist who is open to constructive criticism and welcomes challenges. I am a dedicated, quick learning and hard worker and am looking forward to working with you if youʼll have me. Thank you
Overview
24
24
years of professional experience
Work History
Medical Assistant/Front Desk
Dr. Dayan Orthopedic
07.2021 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.
- Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
- Collaborated with interdisciplinary healthcare teams to provide coordinated care.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Collected and documented patient medical information such as blood pressure and weight.
- Oriented and trained new staff on proper procedures and policies.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Collected pertinent data and calculations to aid physician in interpreting results.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Implemented care and efficiency improvements to support and enhance office operations.
- Turned down beds and maintained a sanitary environment for visits
Claims Agent/Customer service supervisor/Customer Service Manager
Nationwide Home Warranty
07.2011 - 09.2016
- Developed and implemented [process or procedure] which resulted in increased company efficiency and productivity
- Developed new customer relations through telephone contact and sales activity
- Increased customer loyalty through action
- Successfully resolved a number of customer issues per week/month
- Improved communication efficiency as primary liaison between departments, clients and vendors
- Systematically increased office organization by developing more efficient filing/documenting system and customer database protocols
- Directly supported CEO in managing operation workflow
- Consistently praised by management for the quality and timeliness of reports, attention to detail, exemplary customer service delivery and team-player attitude
- Excelled within deadline-intensive environment, ensuring accurate and on-time completion of all projects
- Managed incoming and outgoing calls for busy office
- Assisted in all areas of administrative work including data entry, receptionist duties, file organization, research and development.
Respiratory Therapy Assistant
Surf Manor/Employment Staffing
10.2005 - 12.2009
- Managed telephone system with heavy volume calls
- Recorded and documented patient information and services provided
- Conducted test to assess patient's eligibility for treatment
- Administered respiratory treatments
- Monitored patients vital signs
- Tested patients level of improvement
- Provided counseling with regards to healthy respiratory maintenance
- Trained and hired potential employees
- Implemented new procedures.
Coordinator of Finance/Customer Service
King Cycles
05.2003 - 09.2005
- Meet and greeted clients
- Managed telephone system
- Conducted Interviews with potential buyers
- Consulted with lenders
- Obtained approvals
- Worked with sales associates to ensure customer satisfaction
- Contributed to overall sales growth
- Appointment setting
- Regular office duties
- Maintained an ongoing rappor with clients
- Handled all inquiries regarding financing.
Lead Officer/Receptionist
Berkshire Realty
01.2001 - 06.2004
- Meet and greet clients
- Some cold calling
- Managed phone system with heavy volume calls
- Generated solid leads
- Customer service
- Typing/Data entry
- Filing
- Office maintenance
- Trained associates
- Developed marketing strategies.
Third Party Tracer/Customer Service
HUD
08.2001 - 03.2003
- Researched
- Form preparation
- Application processing
- Data Entry
- Mailing
- Filing
- Provided customers with refunds.
Education
Certification in Medical Assisting -
Career Quest, Ltd.
Brooklyn, NY04.2005
Skills
- Scored in top 10% of employees in successful resolution of customer issues
- 5 years experience in a fast-paced, deadline-driven environment
- Critical thinker
- Energetic and organized
- Self-starter with professional manner
- Excellent communication skills
Coreaccomplishments
Collaborated with sales, billing and human resources to ensure smooth work flow and efficient organization operations., Accountable for all operations of busy office, including managing workflow and resolving customer issues, Ensured smooth operations by supporting executive team., Scheduling, Facilitated onboarding of new employees by scheduling training, answering questions and processing paperwork., Investigated and analyzed client complaints to identify and resolve issues., Responsible for training all new employees to ensure continued quality of customer service., Negotiated low vendor rates for office supplies., Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment., Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use., Organized technician schedule for customer jobs., Successfully trained staff in all office systems and databases, policies and procedures while focusing on minimizing errors and generating superior results., Developed and implemented employee manual outlining all proper business procedures and office policies., Answered multiple phone lines, transferred calls to corresponding departments, filed patient records and billed accordingly., Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving issues to maximize efficiency
Personal Information
- Date of Birth: 05/29/83
- Gender: Female
Timeline
Medical Assistant/Front Desk
Dr. Dayan Orthopedic
07.2021 - Current
Claims Agent/Customer service supervisor/Customer Service Manager
Nationwide Home Warranty
07.2011 - 09.2016
Respiratory Therapy Assistant
Surf Manor/Employment Staffing
10.2005 - 12.2009
Coordinator of Finance/Customer Service
King Cycles
05.2003 - 09.2005
Third Party Tracer/Customer Service
HUD
08.2001 - 03.2003
Lead Officer/Receptionist
Berkshire Realty
01.2001 - 06.2004
Certification in Medical Assisting -
Career Quest, Ltd.
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