Stephanie Hall
Ripon,WI
Summary
Dynamic and results-driven professional with extensive experience in customer service and cash handling at Pilot Travel Centers. Proven ability to enhance customer satisfaction through effective communication and teamwork. Skilled in POS system operations and staff training, consistently fostering a positive work environment and driving repeat business.
Overview
2024
2024
years of professional experience
Work History
Cashier
Pilot Travel Centers
Breakfast Prep
Wendys Restaurant
Cashier
Dollar General Market
Cashier
BP Gas Station Service
09.2022 - 03.2023
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained clean and organized checkout area to enhance customer experience.
- Assisted customers with inquiries, providing accurate product information.
- Handled cash and credit transactions, ensuring accuracy in financial exchanges.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Full Time Assistant Manager
Dollar Tree Distribution Center
01.2016 - 10.2020
- Supervised daily operations to ensure efficient workflow and adherence to safety protocols.
- Trained new team members on operational procedures and best practices for inventory management.
- Collaborated with cross-functional teams to streamline order processing and improve service levels.
- Assisted in developing training materials that enhanced staff performance and knowledge retention.
- Monitored compliance with company policies and regulatory requirements during daily operations.
- Coordinated scheduling and resource allocation to optimize workforce productivity across shifts.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Generated repeat business through exceptional customer service.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Increased sales through effective merchandising strategies and targeted promotions.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Implemented staff training programs to elevate service standards and knowledge.
- Developed marketing strategies to attract new customers, increasing foot traffic.
Housekeeper
Chula Vista Resort - Wisconsin Dells Waterpark Resort
08.2015 - 12.2015
- Maintained cleanliness and organization of guest rooms and common areas.
- Operated cleaning equipment, including vacuums and floor scrubbers, efficiently.
- Ensured adherence to safety protocols while handling cleaning supplies and equipment.
- Collaborated with team members to achieve high standards of cleanliness and guest satisfaction.
- Restocked supplies in guest rooms and public areas to enhance visitor experience.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
Line Worker
Mastermoldusa
01.2015 - 06.2015
- Operated machinery for efficient production processes and ensured product quality.
- Assembled components accurately to meet production deadlines and specifications.
- Maintained clean and organized workstations to promote safety and efficiency.
- Assisted in training new employees on operational procedures and best practices.
- Used equipment properly to avoid workplace hazards or injuries.
Education
Hsed
Scott County Career Center
DavenportSkills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cash handling
- Cleaning and sanitizing
- Team collaboration
- Customer service excellence
- Money handling
- Reliability and punctuality
- Cash handling and management
- Cash register operation
- Written and verbal communication
- Cash management
- Cash register systems
- Merchandise restocking
- POS system operations
- Staff training
- Refund handling
- Guest inquiries
- Retail merchandising
- Loyalty program promotion
- Spirit, wine, and beer expertise
- Empathy and patience
- Inventory restocking
- Training and onboarding
- Visual merchandising
- Credit and cash transactions
- Hospitality and accommodation
Timeline
Cashier
BP Gas Station Service
09.2022 - 03.2023
Full Time Assistant Manager
Dollar Tree Distribution Center
01.2016 - 10.2020
Housekeeper
Chula Vista Resort - Wisconsin Dells Waterpark Resort
08.2015 - 12.2015
Line Worker
Mastermoldusa
01.2015 - 06.2015
Cashier
Pilot Travel Centers
Breakfast Prep
Wendys Restaurant
Cashier
Dollar General Market
Hsed
Scott County Career Center