Stephanie Hall
Matawan,NJ
Summary
Results-driven banking professional with nearly 10 years of experience in retail banking, customer service, operations, compliance, and team leadership. Proven ability to drive operational excellence, develop and mentor high-performing teams, mitigate risk, and deliver exceptional client experiences. Seeking to leverage strong relationship-building, problem-solving, and financial services expertise in a position where I can contribute to organizational growth, enhance customer satisfaction, and uphold the highest standards of regulatory compliance.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Small Business Contact Center
TD Bank
Mount Laurel, New Jersey
06.2025 - Current
- Supported small business clients as contact center agent in fast-paced call center environment, delivering personalized assistance and solutions. Handled high call volumes of inbound communication, resolved customer issues, and provided tailored product and service recommendations, ensuring accuracy and professionalism. Managed sensitive financial data, ensuring compliance with regulatory standards to protect client information.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
STORE SUPERVISOR
TD Bank
Holmdel, New Jersey
12.2020 - 06.2025
- Coach and motivate my team daily in delivering legendary employee and customer experiences. Maintain and execute weekly, monthly, and quarterly audits. Managed weekly team schedule to ensure optimal coverage aligned with customer flow. Work closely with Leadership Team to ensure we achieve individual and store goals. Manage daily operations including cash management and vault audits. Engage customers in needs-based conversations to deepen their relationships. Ensure all security and audit procedures are followed to minimize any risk. Mitigate fraud. Interviewed and trained new team members.
- Supervised daily operations to enhance customer service and operational efficiency.
- Trained and mentored staff on best practices in sales and compliance procedures.
- Implemented inventory management strategies to reduce discrepancies and optimize stock levels.
TELLER II
TD Bank
Hazlet, New Jersey
11.2016 - 12.2020
- Engaged customers in discussions about financial needs, recommending relevant products or services to enhance their banking experience. Ensured negotiability of checks and other endorsements. Referred unresolved customer grievances to designated departments for further investigation. Took on additional responsibilities in the absence of Teller Manager. Supervised teller line, coaching team on products and services to improve customer interactions. Helped train new hires and answered any questions they had.
- Processed customer transactions accurately and efficiently using banking software.
- Assisted clients with account inquiries, resolving issues promptly and professionally.
- Educated customers on bank products and services to enhance client engagement.
Education
High School Diploma -
Middletown High School North
Middletown, NJ06-2012
Skills
- Team leadership & coaching
- Customer relationship management
- Performance management
- Employee training
- Customer escalation handling
- Audit & operational controls
Accomplishments
- 2019 WOW! Award Nominee
- 2023 Leadership, Engagement and Development
Certification
Notary Public
Timeline
Small Business Contact Center
TD Bank
06.2025 - Current
STORE SUPERVISOR
TD Bank
12.2020 - 06.2025
TELLER II
TD Bank
11.2016 - 12.2020
High School Diploma -
Middletown High School North