Stephanie Hallcy
Aurora,CO
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Geotech Environmental Equipment
Denver, CO
03.2022 - Current
- Performed data entry for orders, provided policy and service information, answered calls from customers and clients, handled online orders and credit card transactions, performed customer service surveys, assisted customers with a warm and professional attitude, resolved customer information and complaints, and was responsible for tracking and maintaining inventory.
Dispatcher
Spellman Transportation
Denver, CO
03.2021 - Current
- Created daily reports detailing response times, call volumes, and other pertinent information.
- Assigned drivers to appropriate routes based on customer needs.
- Maintained logs of all incoming calls and assigned tasks.
- Provided timely updates to customers regarding their orders or requests.
Customer Service Representative
Acosta
Aurora, CO
04.2020 - 07.2021
- Listen and respond to customers' needs and concerns, refer customers to supervisors, review or make changes to customer accounts, record details of customer contacts and actions taken.
Data Entry Clerk
Ready Care Industries
Aurora, CO
06.2017 - 11.2019
- Transfer data from paper formats into computer files or database systems, excellent knowledge of word processing tools and spreadsheets, good command of English, basic understanding of databases, processes customer and account source documents.
Sales Representative
Scotts Lawn Service
Parker, CO
01.2016 - 05.2016
- Contact 400+ regular and prospective customers to demonstrate products, explain product features, solicit orders, estimate or quote prices, consult with clients after sales to resolve problems.
Clerical Support
CES City Electric Supply
Denver, CO
07.2015 - 01.2016
- Enter 80+ purchase orders and invoices a day, open, sort, and route incoming mail, process and prepare documents, reconcile billing and invoices.
Sealcon
Centennial, CO
06.2012 - 06.2014
- Review 100+ work orders to ensure work is performed according to specifications, rotate through all tasks required in a production process, perform quality checks on products and parts.
Education
High School Diploma -
George Washington High School
Denver, COFront Range Community College
Skills
- Time Management
- Social Awareness
- Critical Thinking
- Writing and Reading Comprehension
- Cold Calling
- English
- Proofreading
- Telemarketing
- Inside sales
- Upselling
- Administrative experience
- Microsoft Excel
- Customer service
- Microsoft Office
- Sales
- Front Desk
- Microsoft Word
- Organizational Skills
- Data entry
- Data Collection
- Inbound and Outbound Calling
- Complaint resolution
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Customer Service Representative
Geotech Environmental Equipment
03.2022 - Current
Dispatcher
Spellman Transportation
03.2021 - Current
Customer Service Representative
Acosta
04.2020 - 07.2021
Data Entry Clerk
Ready Care Industries
06.2017 - 11.2019
Sales Representative
Scotts Lawn Service
01.2016 - 05.2016
Clerical Support
CES City Electric Supply
07.2015 - 01.2016
Sealcon
06.2012 - 06.2014
High School Diploma -
George Washington High School
Front Range Community College
Similar Profiles
Nathan FalkNathan Falk
Production Lead at Geotech Environmental Geotech Environmental Inc.Production Lead at Geotech Environmental Geotech Environmental Inc.
Thomas Jadach JrThomas Jadach Jr
Inside Sales Representative at Maverick Environmental EquipmentInside Sales Representative at Maverick Environmental Equipment
TING-YANG CHENTING-YANG CHEN
Sales Engineer at Shanghai Crown Environmental Equipment IncSales Engineer at Shanghai Crown Environmental Equipment Inc