Stephanie Ham

• Led new store opening by sourcing and training all team members. Largest grand opening of a SiJcp to date with a team of seven.
• Surpassed sales goal of first year by 70% , Winning company top sales over set goals during multiple events.
• Developed and executed successful promotional events, driving increased sales and client loyalty.
• Surpassed sales goals and customer service goals by 25% over new set goal.
• Recruited, hired and led training to grow team to 17 while maintaining company operational standards.
• Responsibilities included staff management, merchandising standards, overseeing inventory processing,sales and credit.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

• Led a team of 20 associates to provide customer service through consistent presentation of company standards. Responsibilities included staff management, merchandising, inventory processing, sales, credit and referral productivity.
• Transformed an under-producing sales team, resolving long-standing problems,by instituting incentives that elevated performance while building morale and motivation.
• Increased sales by 13%over goal and 14%over last year, through analysis of sales data and successful implementation of staffing changes.
• Increased Division 8 overall customer satisfaction and highly satisfied customers through customer interactions. Resulting Division 8 moving from fourth quartile to first quartile in district results during 2010 and remaining first quartile through 2014.

• Established quality standards. Helped prioritize work schedules and delegated assignments. Closely coordinated with all departments to ensure smooth operation of store requirements. Recognized as an outstanding trainer and motivator of sales staff.
• Successfully led departments through management changes by driving accountability and consistency.
• Supervised the completion of multiple floor sets through-out the two divisions simultaneously. Demonstrating the ability to communicate clearly the planning to multiple support teams, guarantying the timely completion of projects.
• Chosen as a key team member for energizing the store's customer service program, resulting in continuous increased customer service scores.
• Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.

• Worked closely with the store's leadership team, ensuring that the training needs of new hires and incumbent associates were met. Within three months of taking position was made the Lead district training supervisor. Skilled communicator, that can establish individual and group rapport.
• Exceptionally well organized with a track record that demonstrates self-motivation, creativity, and initiative to achieve both personal and professional goals.
• Completed necessary planning and scheduling to execute all required positional training for 40+ associates. Completed required assessments of said associates to identify performance gaps. Providing additional training and skill practicing when needed.
• Assisted with the process of hiring qualified associates through the use of behavioral interviewing. Resulting in a reduction of turnover throughout the store.

• Led a team of 7-12 commission sales professionals. Responsibilities included providing customer service, training of skilled selling professionals, ensuring that merchandising standards were met. Analyzed staffing needs and calculated required hours taking into consideration associate productivity levels and skill sets, all while utilizing the set payroll.
• Bolstered a sales growth over four years, generating a first quartile increase in both sales and servies.
• Resolved customer issues promptly and professionally, preventing negative reviews and maintaining a positive brand reputation.

Early career includes retail sales and commission sales.

• Surpassed personal sales and care plan goals established by Management on a consistent basis.
• Developed an extensive prospecting book, building customer contacts targeted at growing relationships and encourage repeat business.
• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Managed returns, exchanges and refunds in accordance with store policy.