Stephanie J. Hamilton
Management
Cincinnati,OH
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.
Overview
14
14
years of professional experience
6
6
years of post-secondary education
Work History
Assistant Director of Life Enrichment
Harmony Senior Services
Cincinnati, OH
06.2022 - Current
- Caring for residents in AL and MC serving quality customer service
- Training new employees not just in the kitchen area, but how to better serve the residence through activities or taking them to their rooms
- Engaging with residence and their families to make sure they are seeing that we are all family and will look after their family as our own
SC Ops Assoc. Supervisor
PepsiCo Inc
Cincinnati, OH
01.2022 - 02.2024
- Responsible for warehouse ergonomics as a EHS Pillar Lead
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflow
- Evaluate employee’s performance and coached to improve weak areas
- Interview and hired new employees for route loading positions
- Adhere to and created procedures for the chilled processes
- PCQI level 3 certified through Pepsi
- Participated in warehouse and production safety audits
- Create programs and events for morale and teambuilding
- Involve with a project team regarding volunteering within surrounding community
Patient Care Assistant
Love Your Patient
Cincinnati, OH
01.2021 - 01.2022
- Proficiently used the EPIC system to schedule and confirm appointments, send documents, send referrals, send request for refill medication
- Trained new employees on how to navigate the EPIC system effectively and efficiently
- Belonged to a committee that worked on keeping the workflow fluent for internal and external customer service
Terminal/Operations Supervisor
Norfolk Southern Railroad
Cincinnati, OH
01.2020 - 01.2022
- Responsible for safe, efficient, and scheduled train performance at the Midwest Division
- Executed the operating plan and manages assets and resources
- Developed and oversaw 60 plus individual crew base certifications are met per Norfolk Southern Corporation and FRA guidelines
Logistics Specialist/Train Controller
Norfolk Southern Railroad
Atlanta, GA
01.2017 - 01.2020
- Dispatched shipments based on priority requirements needed to coordinate train movement
- Proficiency with computer all Microsoft, UTCS, and DOS software systems
- Ensured all handling administrative duties and record management handled efficiently
Network and Service Manager
Norfolk Southern Railroad
Atlanta, GA
01.2014 - 01.2017
- Authorize movement of loaded railcars safely through the system
- Decreased special movement fees by monitoring traffic and dwell time
- Exceeding 85% performance and counseled upper management on improvements
- Illustrate and communicate strategic plans that support ongoing business initiatives with a diverse group of foreign railroads.
UTCS Coordinator
Norfolk Southern Railroad
Atlanta, GA
01.2014 - 01.2015
- Orchestrated training program for a new dispatcher’s program system-wide
- Resolved glitches in the dispatch system to maximize the system-wide network
- Enhanced and counseled management on how to better engage the new dispatch technology
- Maintained system records to ensure accurate and timely information/documentation.
Chief Assistant Train Traffic Controller
Norfolk Southern Railroad
Atlanta, GA
01.2010 - 01.2014
- Managed all train dispatchers, train crews, and track maintenance away crews
- Enhanced safety goals by adhering to FRA rules regarding personnel, train, and equipment movement
- Conveyed enhancements and discuss daily metrics to the Regional General Managers through conference calls to effectively make a positive change to on time performance
- Precisely tracked weather for division to ensure preparations are made for inclement weather
- Dispatched shipments based on priority requirements needed to coordinate train movement
- Proficiency with computer all Microsoft, UTCS, and DOS software systems
- Ensured all handling administrative duties and record management handled efficiently
Education
No Degree - Human Resources
Cornell University
08.2023 - 10.2023
Master of Arts - Management and Leadership
Liberty University
09.2010 - 07.2012
Bachelor of Arts - Political Science, International Relations
Northern Kentucky University
Newport, KY 08.2003 - 05.2004
Associates - Legal Assisting A
University of Cincinnati
Cincinnati, OH 08.1990 - 05.1993
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Skills
- Staff Management
- Verbal and Written Communication
- Team Leadership
- Complex Problem-Solving
- Performance Tracking and Evaluations
- Issue and Conflict Resolution
- Time Management
- Employee Training
- Food and Beverage Management
- Productivity Performance
- Coaching and Mentoring
- Managing Multiple Tasks
Timeline
No Degree - Human Resources
Cornell University
08.2023 - 10.2023
Assistant Director of Life Enrichment
Harmony Senior Services
06.2022 - Current
SC Ops Assoc. Supervisor
PepsiCo Inc
01.2022 - 02.2024
Patient Care Assistant
Love Your Patient
01.2021 - 01.2022
Terminal/Operations Supervisor
Norfolk Southern Railroad
01.2020 - 01.2022
Logistics Specialist/Train Controller
Norfolk Southern Railroad
01.2017 - 01.2020
Network and Service Manager
Norfolk Southern Railroad
01.2014 - 01.2017
UTCS Coordinator
Norfolk Southern Railroad
01.2014 - 01.2015
Master of Arts - Management and Leadership
Liberty University
09.2010 - 07.2012
Chief Assistant Train Traffic Controller
Norfolk Southern Railroad
01.2010 - 01.2014
Bachelor of Arts - Political Science, International Relations
Northern Kentucky University
08.2003 - 05.2004
Associates - Legal Assisting A
University of Cincinnati
08.1990 - 05.1993
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