Stephanie Hamilton
Rockwall,TX
Summary
Proven leader in high-stress environments, adept at multitasking and quick thinking, I excelled at Comcast, Xfinity by coordinating up to 60 fleet vehicles and surpassing sales targets at M5 Roofing Construction Group. Skilled in dispatch software and conflict management, I consistently enhance operational efficiency and customer satisfaction, achieving significant revenue growth.
Overview
13
13
years of professional experience
Work History
DIspatcher Specialist
Comcast, Xfinity
06.2023 - 11.2024
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with technicians and routing personnel to coordinate delivery of services to our customers.
- Directed dispatching, routing, and tracking of between 30-60 fleet vehicles at once.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Consistently met performance metrics for call handling, contributing to the overall success of the department.
Office Manager/Strategic Tele-sales Manager
M5 Roofing Construction Group
01.2016 - 04.2022
- Consistently exceeded monthly sales targets through effective leadership and strategic planning initiatives.
- Established strong relationships with key accounts, ensuring their needs were met and fostering ongoing partnerships.
- Led successful contract negotiations with potential clients, securing profitable agreements in line with company objectives.
- Improved overall efficiency of the telesales department by streamlining processes and implementing time-saving tools.
- Achieved revenue growth with the development of innovative sales campaigns tailored to target markets.
- Implemented efficient data management systems to track customer interactions and support informed decision-making processes.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
Adminisitrative Assistant
Bonded Inspections
01.2012 - 09.2016
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Education
Real Estate License - Real Estate
Nancy Hawes Schooll of Real Estate
Dallas, TX06-2025
Skills
- Dispatch software
- Dispatching procedures
- Multitasking Abilities
- Quick Thinking
- Prioritization
- Coordination
- Recordkeeping strengths
- Maintaining call metrics
- Microsoft Office Suite
- Medical Billing
- Office Management
- Conflict Management
Timeline
DIspatcher Specialist
Comcast, Xfinity
06.2023 - 11.2024
Office Manager/Strategic Tele-sales Manager
M5 Roofing Construction Group
01.2016 - 04.2022
Adminisitrative Assistant
Bonded Inspections
01.2012 - 09.2016
Real Estate License - Real Estate
Nancy Hawes Schooll of Real Estate
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