Stephanie Hancock
Brooklyn,NY
Summary
Dynamic leader with proven operational efficiency and a knack for staff training and development, honed at Steiner Studios and other notable organizations. Excelled in enhancing profitability through strategic negotiations and fostering team collaboration. Skilled in maintaining compliance and streamlining operations, achieving significant cost savings and performance improvements.
Overview
21
21
years of professional experience
Work History
Account Operations Manager
Steiner Studios
02.2017 - 02.2025
- Processed department financials to include, monthly sales tax reporting, bank account reconciliation, profit and loss reporting, accounts receivables, and high volume invoicing.
- Managed high-profile accounts, ensuring seamless delivery of services and maintaining strong client relationships.
- Achieved cost savings by negotiating contracts with vendors, maximizing profitability for the company.
- Conducted regular audits of internal controls to maintain compliance with industry regulations and standards, mitigating potential risks to the organization.
- Collaborated with cross-functional teams to develop comprehensive solutions tailored to meet unique client needs.
- Interacted well with customers to build connections and nurture relationships.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Operations Manager
Ovarian Cancer Research Fund Alliance
08.2014 - 01.2017
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Project Assistant
Dollar Tree Distribution Center
03.2004 - 10.2013
- Completed multiple tasks simultaneously to optimize project completion.
- Maintained a high level of accuracy in all project documentation, ensuring consistency and clarity throughout the lifecycle of projects.
- Enhanced team communication by organizing and maintaining accurate documentation of meeting notes, action items, and followups.
- Maintained a well-organized document repository for easy access to vital information during the lifecycle of projects.
Skills
- Operational efficiency
- Staff training and development
- Teamwork
Timeline
Account Operations Manager
Steiner Studios
02.2017 - 02.2025
Operations Manager
Ovarian Cancer Research Fund Alliance
08.2014 - 01.2017
Project Assistant
Dollar Tree Distribution Center
03.2004 - 10.2013
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