Stephanie Handsome
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Administrative position. Ready to help team achieve company goals.
Overview
35
35
years of professional experience
Work History
Administrative Assistant II
UCLA Healthcare
04.2023 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Investigated and resolved customer inquiries and complaints quickly.
Crossing Guard
City Of Los Angeles/Department Of Transportation
05.2022 - 03.2023
- Developed key relationships with both adults and children through effective communication and purposeful engagement.
- Used signs, hand signals and flags to control car and foot traffic conditions.
- Interrupted traffic to allow students, parents and other pedestrians to safely cross streets.
Shuttle Driver
Federal Express
03.2021 - 03.2023
- Operated with safety and skill to avoid accidents and delays.
- Adhered to tight schedule and met departure and arrival deadlines.
- Followed company policies and procedures and maintained compliance with standards.
- Maintained clean and neat shuttle for passenger comfort.
- Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
Pharmacy Assistant
Kaiser Permanente
05.2005 - 09.2019
- Completely and accurately recorded all transactions and receipt of cash, checks, or credit card charges in cash register
- Provided correct change and appropriate receipts to patients.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Processed payments, returns and exchanges using pharmacy POS system to accurately manage transactions.
- Assisted customers with selecting cost-effective medications in line with health coverage.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Sales Associate
A-1 Self Storage
07.2001 - 05.2005
- Helped and assisted customers in the purchasing of rental storage units, answered telephones, and customer service.
Assistant Loan Processor
Alston & Associates
11.2000 - 07.2001
- Entering data about loan applications, filing documents, following up with various departments about the loan process, answering phones, and scheduling meetings.
Office Manager
State Farm Insurance Company
09.1988 - 11.2000
- Developed leads, scheduled appointments, identified customer needs, and marketed appropriate products and services
- Used a customer-focused, needs based review process to educate customers about insurance options.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Education
High School Diploma -
Downey Adult School
No Degree - Medical Billing And Coding
Santa Monica College
Santa Monica, CANo Degree - Computer Information System's
Santa Monica College
Santa Monica, CA11.2001
Skills
- Filing
- Mail Handling
- Appointment Scheduling
- Paperwork Processing
- Money Handling Abilities
- Medical Terminology Knowledge
- Microsoft Excel
- Customer Service
Leadership Experience
Participated with Labor Management in partnership with the union Local UFCW 770 to resolve departmental issues.
Communication Skills
All communication is caring, courteous, and respectful in all situations both in person and on the phone. Written communication is clear, concise, thorough, and legible. Effectively communicates with all audiences including internal and external customers, team members, and management.
Rollerskating
I have been rollerskating for the past thirty year's. I enjoy this and bike riding, traveling in my spare time.
Timeline
Administrative Assistant II
UCLA Healthcare
04.2023 - Current
Crossing Guard
City Of Los Angeles/Department Of Transportation
05.2022 - 03.2023
Shuttle Driver
Federal Express
03.2021 - 03.2023
Pharmacy Assistant
Kaiser Permanente
05.2005 - 09.2019
Sales Associate
A-1 Self Storage
07.2001 - 05.2005
Assistant Loan Processor
Alston & Associates
11.2000 - 07.2001
Office Manager
State Farm Insurance Company
09.1988 - 11.2000
High School Diploma -
Downey Adult School
No Degree - Medical Billing And Coding
Santa Monica College
No Degree - Computer Information System's
Santa Monica College
Similar Profiles
Carrie SpeckCarrie Speck
Registered Nurse at UCLA HealthcareRegistered Nurse at UCLA Healthcare
Erica HawthorneErica Hawthorne
RN at UCLA Harbor/Maxim HealthcareRN at UCLA Harbor/Maxim Healthcare
Sabrina MontgomerySabrina Montgomery
Medical Scribe at UCLA Head and Neck Surgery, UCLA HealthMedical Scribe at UCLA Head and Neck Surgery, UCLA Health
Rachael GardnerRachael Gardner
Administrative Assistant II at Florida Fish And Wildlife Conservation CommissionAdministrative Assistant II at Florida Fish And Wildlife Conservation Commission
Bonnie WilliamsBonnie Williams
Administrative Assistant II at Hackensack Meridian Health East Mountain SchoolAdministrative Assistant II at Hackensack Meridian Health East Mountain School