Stephanie Hann
Saint John
Summary
Personable and organized, with strong ability to manage multiple tasks in busy healthcare environment. Familiar with medical terminology and adept at handling patient records and administrative duties. Committed to ensuring efficient operations and delivering excellent patient support.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Certified Nursing Assistant
Self Employed Services
11.2023 - Current
- Direct Patient Care: Provide specialized end-of-life care. Provide comfort and personal care to patients in hospice or palliative care settings, including assistance with bathing, grooming, dressing, eating, and mobility.
- Pain and Symptom management: Monitor and report changes in patients' condition and assist in the Implementation of pain management and symptom control protocols, under the directions of a nursing staff.
- Emotional Support: Offer emotional and psychological support to patients and their families, providing a caring presence and listening ear.
- Vital Signs Monitoring: Take and record vital signs (e.g., temperature, blood pressure, heart rate, respiration) and report any significant changes to the nursing team.
- Documentation: Maintain accurate and up-to-date patient records, documenting care provided, symptoms, changes in condition, and family interactions.
- End of Life Care: Support patients and families in navigating end-of-life care decisions, ensuring comfort and dignity during the dying process.
Certified Nursing Assistant
Trilogy Health Services
11.2021 - 11.2023
- Dementia Care Assistance: Provide personal care and assisted with ADLs for patients with dementia, ensuring their comfort and safety.
- Monitored Cognitive and behavioral changes: Observed and reported changes in the patient's cognitive status, behavior, or physical condition, including signs of agitation, confusion, or anxiety.
- Behavioral Support: Utilized calming and effective strategies to manage difficult behaviors such as aggression, confusion, or restlessness.
Cafe Manager
Speedway, LLC
08.2019 - 11.2021
- Oversaw daily cafe operations to maintain smooth workflow in both front-of-house and back-of-house areas.
- Delivered excellent customer service experiences by addressing concerns promptly and professionally.
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
- Established a welcoming atmosphere, maintaining high standards of cleanliness and presentation throughout the cafe.
Restaurant General Manager
Hospitality Partners, LLC
10.2014 - 08.2019
- Business Creation & Development: Established and launched a full-service bar and restaurant, overseeing all aspects of concept creation, branding, and market positioning.
- Financial Management: Managed budgeting, financial forecasting, and profitability, ensuring the establishment remained financially sustainable and profitable.
- Operations & Daily Management: Directed all daily operations, vendor management, inventory control, and maintaining compliance with health and safety regulations.
- Customer Service Excellence: Developed and implemented customer service standards, building a loyal customer base and ensuring a high level of guest satisfaction.
- Team Leadership & Training: Hired, trained, and managed a team of 35 employees, fostering a positive work environment and encouraging staff development.
- Marketing & Promotions: Created and executed marketing strategies, including social media campaigns, events, and promotions, to attract and retain customers.
- Strategic Planning: Analyzed customer feedback and market trends to continuously improve the restaurant's offerings, menu design, and services.
- Compliance & Legal: Ensured adherence to all local, state, and federal regulations, including liquor licensing, food safety, and employee relations.
- Crisis Management & Problem Solving: Addressed and resolved operational challenges, including supply chain issues, staffing shortages, and customer complaints, ensuring smooth business continuity.
Education
Bachelor of Arts - History
University of Northwestern
Saint Paul, MNSkills
- Critical thinking
- Records management
- Professionalism and ethics
- Workflow coordination
- Patient education
- Multidisciplinary team collaboration
- Paperwork processing
- Training and mentoring
- Progress monitoring
- HIPAA compliance
- Medical terminology proficiency
- Staff scheduling
Certification
- Certified Nursing Assistant (CNA) - State Boards of Nursing.
- Certified Billing and Coding Specialist National Healthcareer Association April 2022
Timeline
Certified Nursing Assistant
Self Employed Services
11.2023 - Current
Certified Nursing Assistant
Trilogy Health Services
11.2021 - 11.2023
Cafe Manager
Speedway, LLC
08.2019 - 11.2021
Restaurant General Manager
Hospitality Partners, LLC
10.2014 - 08.2019
Bachelor of Arts - History
University of Northwestern
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