Stephanie Hansen
Arlington,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
19
19
years of professional experience
Work History
Project Manager
Perimeter Global Logistics
05.2021 - Current
- Developed and initiated projects, managed costs, and monitored performance.
- Identified, reviewed and applied policies and procedures.
- Updated operational methods, oversaw accounting procedures, tracked information and compiled data to improve efficiency.
- Maintained open communication by presenting regular updates on project status to customers.
- Tracked project and team performance for 600 employees. I quickly intervened to control mistakes and delays.
- Built successful project plans covering objectives, resources and staffing to meet schedules.
- Orchestrated projects within strict timeframes and budget constraints by solving complex problems and working closely with senior leaders.
- Increased production from 10,000 to 220,000 units per day.
Account Manager
Paladin Freight Solutions
11.2019 - 04.2021
- Provide quality truckload logistical services to customers
- Direct, manage, and coordinate logistics, warehouse, transportation, and customer service activities
- Coordinate, track, and record movement of goods from point of origin to delivery
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Oversaw new business development and customer servicing.
- Improved account management by predicting potential competitive threats and outlining proactive solutions.
- Capitalized on emerging trends in customer preferences and marketplaces.
- Negotiated prices for products and freights to decrease overall costs for customers.
- Signed 48 new clients, who I moved freight and provided storage.
Warehouse Supervisor
McLane Company Inc
01.2019 - 07.2019
- Responsible for establishing and maintaining peak warehouse operations. My team was able to complete their daily orders during their shift.
- Trained associates and ensure appropriate staffing of 50.
- Successfully met all accuracy standards through consistent oversight, detailed record keeping, and implementation of process improvements
- Complied with all standards, protocol requirements, and OSHA regulations regarding warehouse operations, shipping, receiving, and material handling
- NTS and AS-400 experience
- Supervised shipping and receiving, distribution, and workplace safety.
Store Manager
Big Lots
02.2017 - 07.2018
- Managed inventory, discrepancy notifications, shrinkage control and data entry of direct receipts
- Controlled receiving, stocking, inbound/outbound freight, replenishment, returns/recalls, and transportation
- Ensured adherence to store operations and safety protocols
- Managed, mentored, and developed assistant managers and staff on daily tasks, projects, and overall performance through periodic reviews and feedback
- Provided guidance on workload, priorities, assignments, and performance
- Payroll control through scheduling and overtime management
- Maximized sales with an increase of 12% and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Rotated merchandise and displays to feature new products and promotions.
Operations/Warehouse Manager
Marmaxx, Inc
09.2004 - 11.2016
- Proven track record of managing all logistic processes and programs that ensure full accountability for all supply chain operations
- Managed inventory and ensured adherence to proper store operations and safety procedures
- Supervised employee recruitment, retention, staff development, conflict mediation, benefits, compensation, records management, and legal compliance
- Evaluated employee job performance and motivated staff to improve productivity
- Evaluated and identified ineffective workflow processes and implemented solutions to improve productivity and personnel performance
- Kept documentation and records accurate and up-to-date with latest data to prevent errors.
- Oversaw upkeep of equipment and physical condition of facility, identifying and ordering needed repairs, renovations and replacements.
- Improved plans with strong scheduling knowledge, organizational skills and development expertise.
- Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
- Redesigned warehouse layout to accommodate new equipment, maximize space utilization and optimize processes.
- Assessed and targeted customer needs to forge an 11% sales increase. Cultivated productive relationships and maintain top satisfaction levels.
Education
Some College (No Degree) - Elementary Education
Minot State University
Minot, NDAssociate of Arts - Merchandising and Buying Operations
University of Texas/Bauder College
Arlington, TX05.1987
Skills
- Budget forecasting and management
- Certified operator of forklift, pallet jack, cherry picker, and tugger
- Conflict management and resolution
- Employee training
- Inventory of goods/supplies
- Logistics/dock management
- Merchandising
- Microsoft Office
- Oracle/Empower scheduling
- Setup operations/onboarding
- Strong lead development skills
- Strong organizational skills
- Project Planning
- Staff Training
- Multi-Unit Operations Management
- Lean Manufacturing and Design
- Performance Improvement
- Quality Assurance and Control
- Performance Evaluations
- Purchasing and Procurement
- Sales and Marketing
- Workflow Planning
- Workforce Scheduling
- Project Deadlines
- Managing Multiple Projects
- Customer Care
- Shipping and Receiving
- Customer Needs Assessments/Relations
- Order Picking and Processing
- Operational Efficiency and Safety
- Continuous Improvement Projects
- Quality Management
- Outgoing Shipments Oversight
- Production Planning
- Transportation Activity Management
- Logistics Coordination
- Conveyor Systems
- Operations Management
- Purchasing Management
- Policy and Procedure Adherence
- Incoming Shipments Review
- Freight Handling
- Manage Distribution Center
- Resolve Customer Issues
- Manage Storage Operations
- Employee Motivation
- Inventory Management
- Order Management
- Leading Staff Meetings
- Product Merchandising
- Multitasking and Organization
- Outstanding Communication Skills
- Manage Operations
- Process Development and Streamlining
Timeline
Project Manager
Perimeter Global Logistics
05.2021 - Current
Account Manager
Paladin Freight Solutions
11.2019 - 04.2021
Warehouse Supervisor
McLane Company Inc
01.2019 - 07.2019
Store Manager
Big Lots
02.2017 - 07.2018
Operations/Warehouse Manager
Marmaxx, Inc
09.2004 - 11.2016
Some College (No Degree) - Elementary Education
Minot State University
Associate of Arts - Merchandising and Buying Operations
University of Texas/Bauder College
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