Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Stephanie McGlothlen

Covington,IN

Summary

Years of restaurant management as well as Lead Food Safety Quality Assurance technician experience. Proactive in leading the team in problem solving customer issues and concerns, as well as knowledge of HACCP and CCP's. Multiple years experience with SQF audit as well as animal handling.

Quality assurance professional with strong commitment to maintaining high standards and delivering results. Extensive experience in identifying defects and implementing corrective actions to ensure product quality. Recognized for collaborative approach and adaptability to dynamic environments. Skilled in problem-solving and quality control techniques.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Quality Assurance Technician

FGF Brands
03.2023 - Current
  • Conducted root cause analyses for identified defects, implementing preventive measures to minimize recurrence rates.
  • Performed thorough inspections of incoming materials and outgoing products.
  • Contributed to continuous improvement initiatives by actively participating in regular team meetings and sharing insights about potential areas of improvement.
  • Inspected finished products for overall quality and adherence to product specifications.
  • Assisted with environmental swabbing and sample testing.
  • Handled any product issues and with customer complaint investigations.
  • Taught new hire training and assisted with any annual training's for team members.
  • Performed audits on the production floor such as CCP’s, hourly product inspections and paperwork auditing.
  • Assisted in training new Quality technicians.
  • Assisted in any audit prep for internal audits and yearly audits.

Lead FSQA technician

Clemens food group
07.2017 - Current
  • Oversaw and maintained facility systems and job site safety, complying with OSHA requirements. Also oversaw sanitation between production shifts to ensure that GMPs were being met and sanitation standards were in accordance with Clemens Food Group.

Restaurant Manager

Scottys Brewhouse
06.2015 - 08.2016
  • Was in charge of scheduling, customer issues, supply ordering as well as running front and back of restaurant.
  • Worked with direct reports to cross-train and assist in development of new skills.
  • Monitored restaurant equipment to schedule maintenance and repairs.
  • Circulated throughout restaurant facilities and kitchen areas to monitor and maintain food quality and service standards.
  • Organized and conducted pre-shift meetings to review specials, menu changes and house counts.
  • Implemented corrective actions for issues, continuously improving service results.
  • Monitored cash handling procedures to accurately charge customers.

Restaurant Manager

Cracker Barrel Old Country Store
05.2012 - 06.2015
  • Created revenue forecasts and reports to monitor restaurant budget.
  • Addressed problems involving cost, installation and maintenance of kitchen equipment.
  • Supervised sales generation and year-on-year profit growth.
  • Provided orientation and on-boarding training to new associates.
  • Implemented corrective actions for issues, continuously improving service results.
  • Circulated throughout restaurant facilities and kitchen areas to monitor and maintain food quality and service standards.
  • Organized and conducted pre-shift meetings to review specials, menu changes and house counts.
  • Greeted guests at tables and attended to guest needs to promote customer service and satisfaction.
  • Monitored cash handling procedures to accurately charge customers.
  • Worked with direct reports to cross-train and assist in development of new skills.
  • Monitored restaurant equipment to schedule maintenance and repairs.
  • Performed some food preparation and service tasks, such as cooking, clearing tables and serving food and drinks when necessary.
  • Cooked food by tasting and smelling it to ensure palatability and flavor conformity.
  • Analyzed sales reports and customer feedback to inform menu revisions and seasonal promotions.
  • Established standards for personnel performance and customer service.
  • Coordinated kitchen workflow to optimize supply usage and preparation time.
  • Monitored compliance with health and fire regulations to reduce risk.
  • Investigated and resolved complaints regarding food quality and service.
  • Monitored food preparation and presentation to enforce adherence to portion sizes and quality standards.
  • Reviewed procedures and operational challenges to uncover service and safety improvements.
  • Greeted guests, escort them to seats and present them with menus and wine lists.
  • Maintained food and equipment inventories to support business demand.
  • Coordinated with service providers to address equipment maintenance and waste removal.
  • Scheduled and received deliveries and verified goods received against paperwork.
  • Kept accurate records in compliance with sanitation and food service requirements.
  • Counted money and made bank deposits.
  • Scheduled staff hours and allocated resources to maximize team member performance.

Server Shift Leader/cashier

Cracker Barrel Old Country Store
01.2001 - 05.2012
  • Supervised dining staff to confirm optimal operations and prevent mistakes.
  • Performed minor food preparation to assist kitchen staff and streamline operations.
  • Interacted with guests and promptly responded to requests to provide exceptional service.
  • Acted as liaison between wait staff and kitchen staff to foster communication between employees.
  • Restocked restaurant supplies, utensils and menus to achieve consistent product availability.
  • Trained new servers in restaurant procedures, daily operations and server duties.
  • Took food and beverage orders and served meals to patrons.
  • Described ingredients and cooking methods to explain preparation of various food items.
  • Informed customers of daily specials.
  • Presented menus to answer questions about items and make recommendations.
  • Checked on guests to verify satisfaction with each course.
  • Memorized frequent customer preferences to build relationships and loyalty.
  • Filled condiment, salt and pepper, and napkin containers.
  • Swept and mopped floors and removed trash.
  • Wrote patrons' food orders on order slips or entered orders into computers for transmittal to kitchen staff.
  • Removed dishes and glasses from tables or counters to take to kitchen for cleaning.
  • Answered telephones to take reservations or to-go orders.
  • Listened to customer concerns and complaints and quickly rectified issues.
  • Suggested additional items to customers to increase restaurant sales.
  • Prepared checks to itemize and total meal costs and sales taxes.

Corporate trainer for Cracker Barrel

Cracker Barrel Old Country Store
01.2004 - 04.2012
  • Monitored and evaluated training activities and program effectiveness.
  • Developed training procedures and program curriculum to support corporate objectives.
  • Organized and directed orientation and onboarding sessions for employees and customers.
  • Developed alternative training methods if expected improvements are not seen.
  • Contributed to employee development plans in support of job-specific skills development.
  • Coordinated team exercises and group discussions to increase training engagement.
  • Traveled all over the US opening new stores for the company.
  • Oversaw the training of new and current team members at the specific location and stayed on to make sure that the store ran smoothly after it opened.
  • Retrained team members at struggling stores to trouble shoot issues and to help improve customer and team member satisfaction at location.

Education

High School Diploma -

Lakewood Park Christian School
Auburn, IN
06.2002

Skills

  • Deadline Compliance
  • Staff Training
  • Health and Safety Regulations
  • Time Management
  • Issue Resolution
  • Document Preparation
  • Product Inspection
  • Work Planning and Prioritization
  • Processing Raw Materials
  • Manufacturing Processes
  • Attention to Detail
  • Inventory Oversight
  • Routine Inspections
  • Equipment Safety
  • Verbal and Written Communication
  • Risk Mitigation
  • Multitasking and Organization
  • SOP Enforcement
  • Production Assistance
  • Information Tracking
  • Corrective Actions
  • Prevention Strategies
  • Overseeing Technicians
  • Documentation
  • Troubleshooting
  • Equipment inspection
  • Calibration standards
  • Documentation skills
  • Calibration
  • Line checking
  • Samples comparison
  • Quality assurance requirements
  • Process quality review
  • Production line observation
  • Internal audits
  • External audits
  • Team collaboration

Certification

  • HACCP
  • Serve Safe

Timeline

Quality Assurance Technician

FGF Brands
03.2023 - Current

Lead FSQA technician

Clemens food group
07.2017 - Current

Restaurant Manager

Scottys Brewhouse
06.2015 - 08.2016

Restaurant Manager

Cracker Barrel Old Country Store
05.2012 - 06.2015

Corporate trainer for Cracker Barrel

Cracker Barrel Old Country Store
01.2004 - 04.2012

Server Shift Leader/cashier

Cracker Barrel Old Country Store
01.2001 - 05.2012

High School Diploma -

Lakewood Park Christian School

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Stephanie McGlothlen