Summary
Overview
Work History
Education
Skills
Timeline
Generic

Stephanie Harden

Cleveland,OH

Summary

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Attentive cosmetologist with several years of experience. Dedicated to long-term relationships with clients and high-quality beautification. Successful at maintaining professional workspaces while remaining welcoming and thoughtful about each customer's needs.

Overview

29
29
years of professional experience

Work History

Team Manager

Ginn Elite
Cleveland, OH
06.2015 - Current
  • Taking care of the team
  • Paperwork
  • Scheduling practices
  • Transportation
  • Monitored academic performance and conduct both at home and school.
  • Planning trips
  • Fundraising
  • Created and managed budgets for travel, training, and team-building activities.
  • Resolved conflicts between team members in a timely manner to maintain harmony within the team.
  • Ensured compliance with all league, association, and school rules and regulations.
  • Monitored student athlete academic performance through grade checking and boosted results with study hall and techniques.
  • Worked closely in training capacity with fellow student-athletes during off-season.
  • Mentored and encouraged youth to develop strong work ethic by being positive role model and regularly practicing skills.
  • Educated athletes in rules, strategies, sportsmanship and performance principles.

Cosmetologist

Supercuts/Best Cuts/Regis
Westlake, Ohio
08.1998 - Current

I opened 2 stores for them & managed them

Educated newly graduated stylists on industry practices.

Resolved employee and customer conflicts effectively.

  • Maintained relationships with long-term clients while successfully handling daily walk-in appointments.
  • Assisted with basic bookkeeping, filing and maintaining clients' records.
  • Developed a loyal client base through excellent customer service.

Owner

Spalonz
Parma , OH
09.2008 - 09.2009
  • Managed daily operations of business, including hiring and training staff.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Ensured compliance with applicable laws and regulations related to business operations.

Cook

Pizza Hut
Hartville, Ohio
05.1996 - 03.1998
  • Prepared variety of foods according to exact instructions and recipe specifications.
  • Cleaned kitchen equipment, surfaces, utensils and dishes.

Education

High School Diploma -

Lake High School
Hartville, OH
06-1998

Cosmetology - Cosmetology

Glenoak School of Cosmetology
North Canton, OH
01-1998

Some College (No Degree) - Secretarial

Massillon Baptist College
Massillon, OH

Skills

  • Management
  • Organization
  • Love helping people
  • Role modeling
  • Positive reinforcement
  • Empathy development
  • Mentoring
  • Self-awareness
  • Schedule management
  • Skill building
  • Patience and tolerance
  • Team collaboration
  • Homework assistance
  • Academic support
  • Behavior modeling
  • Scheduling
  • Goal planning
  • Peer mediation
  • Youth advocacy
  • Technical precision
  • Appointment scheduling
  • Continuing education
  • Sanitation protocols
  • Task delegation
  • Creative vision
  • Performance evaluations
  • Client consultations
  • Hair styling
  • Chemical treatments
  • Salon management
  • Haircutting expertise
  • Employee retention
  • Health and safety
  • Coloring techniques
  • Professional ethics

Timeline

Team Manager

Ginn Elite
06.2015 - Current

Owner

Spalonz
09.2008 - 09.2009

Cosmetologist

Supercuts/Best Cuts/Regis
08.1998 - Current

Cook

Pizza Hut
05.1996 - 03.1998

High School Diploma -

Lake High School

Cosmetology - Cosmetology

Glenoak School of Cosmetology

Some College (No Degree) - Secretarial

Massillon Baptist College
Stephanie Harden