Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Stephanie Hardy

Westfield,IN

Summary

Highly-motivated and passionate team player with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Highly organized problem solver and planner. Ability to handle challenging work with a positive altitude. Natural born leader of people with an ability to motive a team.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Multi Market Training Manager

Panera Bread
Indiana Markets, IN
11.2021 - Current
  • Leading training initiatives for 3 markets within Indiana.
  • Traveling to 24 different locations to support rollouts, training, and validation of processes.
  • Keeping training department profit and loss statements within company goals throughout the year.
  • Managing the Managers in Training process from orientation, team training, shift management training, and home cafe transition training.
  • Maintaining and certifying training locations by validating and maintaining business results.
  • Planning, scheduling, travel accommodations, and check ins with managers in training throughout the state.
  • Facilitation of company classes like Manager Essentials, Team Lead Skills Builder, Servsafe food safety, Warmth Huddles, GM Basics, AGM ET, GM ET and more.
  • Supporting 3 DOR’s with training in their markets from new hire to management and next level management.
  • Working cross functionally with all markets for rollouts and company initiatives.
  • Organizing meetings and classes for market specific development needs both in person and on Microsoft Teams.
  • Validation of promotion processes for next level leadership through succession planning and readiness sheets.
  • Support opening and relocation of cafes within my markets and including region support for new café openings.
  • Managing Pro Team planning for new openings and support for new café opening teams.
  • Reinforcing company procedures throughout the region and execution of standards like foundational processes and MCO.

Training General Manager

Panera Bread
Fishers, IN
10.2005 - Current
  • Started as a cashier in 2005 and promoted through all positions including catering, manager, assistant manager, general manager then most recently training general manager.
  • Assisted with the operations of five different locations throughout tenure, providing an opportunity to work with a wide range of managers and team members.
  • Highly knowledgeable in all areas of the cafe. Daily responsibilities included running the cafe through staff development, training, recruiting, and daily operations of up to 70 employees and management team of 6.
  • Internally promoted several dozens of team members into management. Management teams were made of fully internal promotions.
  • Developed 6 assistant managers into general managers.
  • Managed training location for 3 years, including training of more than 80 managers in training for the entire state of Indiana.
  • Reduced employee turnover from over 200% to 53% by developing ways to improve morale and employee appreciation inside location.
  • Ability to drive high performing business results and was often wall of fame leader in my region for food safety, food cost variance, guest surveys, accuracy, warmth, speed of service, drive thru speed of service, turnover, associate engagement, and training results.
  • Highly skilled and knowledgeable in all areas of this business including truck orders, daily pan-ups, quarterly, monthly and weekly inventory, controlling food cost daily, scheduling, recruiting, hiring, on-boarding new hires, training systems, sales forecasting, period business reviews, reviewing profit and loss statements each period and other general management administrative work.
  • Developed business plans to ensure profitability was in place and company goals were met and often beat company goals.
  • Developed and implemented training plans for employees to ensure they had the necessary skills and knowledge to perform their jobs effectively.
  • Conducted performance reviews with team members and managers to assess progress and identify areas of improvement.
  • Certified to teach and facilitate all meetings/programs including development classes for managers and team leaders, seasonal bread bash cafe meetings, Serv-Safe food safety course, and post management development courses such as Dough101.

Team Leader

The Buckle
Lafayette, IN
05.2007 - 01.2008
  • Responsible for the management, training, and development of 10-15 employees
  • Competitive retail sales, with average sales per week of over $120 per transaction
  • Increased sales through extensive presentations while encouraging and training other team members in effective sales techniques
  • Designed attractive, highly marketable merchandise presentations
  • Participated and lead in yearly inventory
  • Responsible for shoe inventory and sales growth.
  • Monitored daily workflow to ensure adherence to established policies and procedures.
  • Coordinated team activities and delegated tasks to ensure efficient completion of projects.

Education

McCutcheon High School
01.2007

Skills

  • Microsoft Word, Excel, Outlook, Teams, PowerPoint
  • Training Methods
  • New Employee Training
  • Leadership Training
  • Program Optimization
  • Course Planning
  • Team Development Strategies
  • Performance Metrics
  • Public Speaking and Zoom
  • Learning Management Systems
  • Coaching and Mentoring

Certification

  • Serv Safe Master Parent Proctor
  • Servsafe Certified 2021

Timeline

Multi Market Training Manager

Panera Bread
11.2021 - Current

Team Leader

The Buckle
05.2007 - 01.2008

Training General Manager

Panera Bread
10.2005 - Current

McCutcheon High School

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Stephanie Hardy