Stephanie Harian
San Diego,CA
Summary
Experienced Office Management and Administration Professional experienced in optimizing productivity, efficiency, and service quality across various environments. A highly dependable, ethical, and reliable leader who blends advanced organizational, technical, and business acumen. Works effectively with cross-functional teams to ensure operational and service excellence. Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and a strong work ethic. Collaborative leader with a dedication to partnering with coworkers to promote an engaged, empowering work culture. Documented strengths in building and maintaining relationships with a diverse range of stakeholders in dynamic, fast-paced settings.
Overview
37
37
years of professional experience
Work History
Administrative Manager
Gary Y. Miya MD
06.2003 - 06.2023
- Established workflow processes, monitored daily productivity, and implemented modifications to improve the overall performance of personnel.
- Daily Billing, Coding, and Collections internal and external for patients and Insurance companies. Monthly expenses reporting
- Trained employees in the company and regulatory compliance requirements to promote conformance.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Verified customer information for orderly, up-to-date online systems.
- Updated reports, managed accounts, and generated reports for the company database.
- Delivered performance reviews, recommending additional training or advancements.
- Supervised staff and delegated tasks to maintain positive, productive administrative operations.
- Maintained primary relationship accountability for clients, overall servicing responsibility, and client satisfaction to maximize the profitability of client relationships.
- Built and managed processes for tracking and monitoring department performance.
- Hired, managed, developed, and trained staff, established and monitored goals, conducted performance reviews, and administered salaries for staff.
- Completed bi-weekly payroll for 5 employees.
Office Manager /Medical Biller
Albert J Sharf MD
01.2000 - 01.2002
- Coordinated special projects and managed schedules.
- Managed office operations while scheduling appointments for department managers.
- Updated reports, managed accounts, and generated reports for the company database.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Handled all in-office and Hospital Billing and Collections
- Recruited, interviewed, and hired employees and implemented a mentoring program to promote positive feedback and engagement.
Claims Auditor
Southern California Physicians Managed Care
07.1990 - 01.2002
- Researched issues related to claims processing to identify origins and implement corrective solutions.
- Prioritized daily tasks to satisfy workload demands and the department's turnaround goals.
- Researched claims and incident information to deliver solutions and resolve problems.
- Examined claims forms and other records to determine insurance coverage.
- Initiated cost containment by conducting thorough audits and data mining.
- Reviewed insurance claims and member eligibility to determine overpayment trends and noncompliance issues.
- Handled complaints and grievances using negotiating and problem-solving skills.
- Correct procedure codes to properly submit clean claims.
- Scrub claims before submission.
- Prepared department for yearly audits
- Communication with Physicians and office managers regarding any claim submission issues and appeals.
Medical Billing and Collections Specialist
Suttor Corporation
01.1986 - 01.1989
- Compiled and tracked outstanding balances owed to medical facilities.
- Processed online and paper appeal submissions and refund requests.
- Assisted in reconciling deposit and patient collections.
- Logged charges and payments within [Software].
- Corrected, completed, and processed claims for multiple payer codes.
- Processed billing calls and answered questions from patients and third-party carriers.
- Audited and corrected billing and posting documents for accuracy.
- Reconciled accounts receivable to the general ledger.
- Maintained accurate records of customer payments.
- Monitored outstanding invoices and performed collections duties.
Education
No Degree - Medical Insurance Coding & Billing
Del Rey Adult School
Chula Vista, CA09.1984
High School Diploma -
Morse High School
San Diego, CA06.1978
Skills
- Developing Policies and Procedures
- Billing
- Coding
- Collections
- Office Supervision
- Schedule Management
- Recordkeeping and Reporting
- Employee Onboarding
- Customer Service Management
- Payroll Control
- HR Support
- Contract Negotiations
- Office Administration
- Office Management
- Expense Reporting
- Administrative Support
- Credit and Collections
- Staff Management
- Account Reconciliation
- Scheduling
Timeline
Administrative Manager
Gary Y. Miya MD
06.2003 - 06.2023
Office Manager /Medical Biller
Albert J Sharf MD
01.2000 - 01.2002
Claims Auditor
Southern California Physicians Managed Care
07.1990 - 01.2002
Medical Billing and Collections Specialist
Suttor Corporation
01.1986 - 01.1989
No Degree - Medical Insurance Coding & Billing
Del Rey Adult School
High School Diploma -
Morse High School
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