Dynamic professional with a proven track record in customer service and beverage preparation, honed at Club 205 and other esteemed venues. Excelled in team collaboration and multitasking, significantly enhancing guest satisfaction. Skilled in cash handling and maintaining a clean, safe environment, consistently delivering exceptional service and fostering repeat business.
Hi, I’m
Stephanie Harju-Romey
Vancouver,WA
Summary
Overview
9
years of professional experience
Work History
Club 205
Waitress
08.2023 - 01.2024
Job overview
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
Runway Gentleman Club
Head Bartender
01.2023 - 07.2023
Job overview
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
- Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Maintained a clean and organized workspace, adhering to strict hygiene standards for the health and safety of customers.
- Increased customer satisfaction by providing exceptional service and crafting high-quality cocktails.
Mocha Express
Barista
10.2014 - 09.2017
Job overview
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
D&H FlaggingPortland , Oregon
Flagger
03.2021 - 10.2022
Job overview
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Education
Portland Beauty School Portland, OR
Certificates from Beauty Business
11.2013
University Overview
Hood River Valley High SchoolHood River, OR
Diploma
06.2012
University Overview
Skills
- Customer Service
- Strong multitasking
- Greeting guests
- Team Collaboration
- Order Taking
- Cash Handling
- Safe Food Handling
- Beverage Preparation
- Reliable and Responsible
- Team Player
Timeline
Waitress
Club 205
08.2023 - 01.2024
Head Bartender
Runway Gentleman Club
01.2023 - 07.2023
Flagger
D&H Flagging
03.2021 - 10.2022
Barista
Mocha Express
10.2014 - 09.2017
Portland Beauty School
Certificates from Beauty Business
Hood River Valley High School
Diploma
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