Stephanie Harkless
Port Arthur,TX
Summary
Results-driven management professional with a proven track record of leading teams to success through strategic planning and process improvement. Expertise in fostering a culture of accountability and excellence, ensuring operational efficiency, and achieving measurable outcomes. Recognized for adaptability and consistently meeting evolving organizational needs while maintaining a strong focus on team collaboration. Committed to driving initiatives that enhance productivity and support long-term growth.
Overview
22
22
years of professional experience
1
1
Certification
Work History
MRR, Tellers
Dugood Federal Credit Union
Port Neches, TX
04.2024 - 11.2025
- Tellers are responsible for accurately processing routine transactions at a bank.
- Open/Close Accounts
- Debit Card Disputes.
- Cash/Deposit Checks
- Cash Advances
- Assisted members with account inquiries and transactions, fostering positive relationships.
- Resolved member issues promptly, contributing to increased customer satisfaction scores.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Processed customer transactions promptly, minimizing wait times.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
Teller
Public Employees Credit Union
Beaumont, TX
11.2022 - 04.2024
- Customer Service
- Work Drive-thru
- Cash checks/Deposits
- Money orders
- Cashiers Check
- Upheld strict financial controls by keeping funds secure and accurately transferring monies.
- Access computerized financial information to answer questions related to members account.
- Microsoft Excel
TELLER
FIVEPOINT CREDIT UNION
12.2018 - 02.2020
- Managed vault operations, ensuring accurate cash handling and compliance with security protocols.
- Oversaw daily cash replenishment processes, optimizing inventory levels and minimizing discrepancies.
- Conducted regular audits of vault contents, identifying potential issues and implementing corrective actions promptly.
- Ensured high standards of customer service while performing all vault-related duties efficiently and accurately.
- Properly processed deposits, withdrawals and payments for average of customers daily.
- Greeted and welcomed customers with courteous and professional approach to drive prompt, accurate and efficient transactions.
- Contributed to a positive work environment by fostering strong relationships with colleagues and maintaining open communication channels.
- Expedited teller line-ups during peak hours by promptly responding to requests for additional funds from frontline staff, improving overall teller efficiency.
- Performed vault, alarm and door duties to facilitate opening and closing of operations.
- Maintained accurate cash balances through meticulous record-keeping and regular audits.
Branch Manager, Financial Managers
First Convenience Bank
Beaumont, TX
12.2003 - 11.2018
- Loaded ATM Managed 7 to 8 tellers teller work- cash check, cash deposits, submit Loans Make schedules
- Led cross-functional teams to optimize operational efficiency and improve service delivery.
- Mentored junior staff, fostering professional growth and ensuring adherence to best practices.
- Collaborated with senior leadership to align departmental goals with overall business strategy.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Improved marketing to attract new customers and promote business.
- Developed comprehensive risk management plan, minimizing potential disruptions to business operations.
- Developed and executed marketing strategies that effectively communicated brand values, increasing brand recognition.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established team priorities, maintained schedules and monitored performance.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Education
High School Diploma - General High School Curriculum
Irving High School
Irving, TXAssociate's Degree - Accounting
Lamar Port Arthur
Port ArthurSkills
- Exceptional customer service
- Strong work ethic
- Professionalism and courtesy
- Excellent time management skills
- Positive
- Approachable
- Cash handling and management
- Cash handling expertise
- Goal-oriented focus
- Relationship building and management
- Compliance, banking laws, and regulations
- Patience and empathy
- Banking
- Customer relationship building
- Rapid 10-key data entry
- Banking product sales
Accomplishments
- Named "Manager of the Year" in [2017].
Certification
None Specified
Languages
English
Timeline
MRR, Tellers
Dugood Federal Credit Union
04.2024 - 11.2025
Teller
Public Employees Credit Union
11.2022 - 04.2024
TELLER
FIVEPOINT CREDIT UNION
12.2018 - 02.2020
Branch Manager, Financial Managers
First Convenience Bank
12.2003 - 11.2018
Associate's Degree - Accounting
Lamar Port Arthur
High School Diploma - General High School Curriculum
Irving High School