Summary
Overview
Work History
Education
Skills
Timeline
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Stephanie Harnett

Lansing,MI

Summary

Results-driven professional with comprehensive experience in account management, focusing on building strong client relationships and driving business growth. Adept at negotiating contracts, resolving client issues, and aligning services with client needs. Proven success in fostering team collaboration and adapting to dynamic environments, showcasing excellent communication and problem-solving skills.

Overview

8
8
years of professional experience

Work History

Buying Assistant Administration

ALDI UK
01.2024 - 01.2025
  • Implemented customer relationship management strategies, fostering loyalty and increasing repeat business.
  • Monitored and reported on partner performance metrics for over 1,000 different suppliers, providing actionable insights to senior management.
  • Built and maintained strong relationships with key stakeholders, including senior management, external partners, and clients, to align IT initiatives with business strategies.
  • Facilitated regular team meetings and stakeholder updates, fostering open communication and collaborative problem-solving.
  • Streamlined communication channels between project teams and external partners, improving coordination and project cohesiveness.
  • Monitored project outcomes, conducting post-implementation reviews to identify lessons learned and best practices.
  • Cultivated strong relationships with clients, stakeholders, and team members, building a culture of trust and cooperation.

Account Manager

Array Marketing
06.2022 - 01.2024
  • Cultivated long-term relationships with clients to accurately quote pricing and terms to achieve customer objectives.
  • Addressed problems in proactive and knowledgeable manner to maintain and enhance client satisfaction.
  • Increased sales volume by 10% through managing accounts and building rapport.
  • Delivered high level of service to clients to maintain and extend relationships for future business opportunities.
  • Handled customer concerns and complaints to resolve issues and build loyalty. Built and nurtured professional relationships with wide range of stakeholders.
  • Used project management tools and techniques for positive, successful outcomes.
  • Delivered on projects' key objectives with agreed budgets, timelines and standards with 95% being on time and within budget.
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.

Client Manager

DIAM Ltd
08.2020 - 05.2022
  • Developed relationships with existing clients to increase repeat spends by 20%.
  • Liaised between customers, staff and stakeholders to maintain constructive communications.
  • Identified and implemented customer service and complaint handling advancements, which allowed for us to resolve complaints more efficiently.
  • Built customer loyalty by actioning feedback for enhanced service provisions.
  • Investigated complaints thoroughly to deliver positive customer outcomes.
  • Held regular meetings with relationship manager and other officers to discuss trends and new ideas to resolve issues.

Account Manager

DCI-Artform
05.2017 - 03.2020
  • Delivered high level of service to clients to maintain and extend relationships for future business opportunities, increased account spend by 20%.
  • Handled customer concerns and complaints to resolve issues and build loyalty.
  • Produced management team reports on account health and target delivery.
  • Retained existing customer accounts through consistent engagement and sales data analysis.
  • Established robust advisor relationships with client stakeholders.
  • Proposed new solutions to meet changing customer needs and objectives to offer added value.

Education

Bachelor of Science - Business Management

Colorado State University
Denver
2023

Diploma of Higher Education - General Education

Sault Area High School
Sault Ste. Marie, MI
06.2003

Skills

  • Account Relationship Development
  • Sustained Revenue Growth
  • Strategic Forecasting Skills
  • Operations Management
  • Interdepartmental Collaboration
  • Positive Problem-Solving Attitude
  • Experience with CRM Systems
  • Project Management
  • Customer Engagement Strategies

Timeline

Buying Assistant Administration

ALDI UK
01.2024 - 01.2025

Account Manager

Array Marketing
06.2022 - 01.2024

Client Manager

DIAM Ltd
08.2020 - 05.2022

Account Manager

DCI-Artform
05.2017 - 03.2020

Bachelor of Science - Business Management

Colorado State University

Diploma of Higher Education - General Education

Sault Area High School

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Stephanie Harnett