Stephanie Harper
Bucyrus,OH
Summary
Highly-qualified Collections Manager adept at helping customers develop effective payment plans using persuasive communication skills and knowledge of financial options. Bringing more than 10 years of billing-related experience.
Overview
11
11
years of professional experience
Work History
Collections Manager
Showplace Rent To Own
Bucyrus, OH
07.2011 - Current
- Visited premises of customers to directly collect payments.
- Trained and mentored new employees on collection methods, documentation requirements and performance strategies.
- Oversaw daily posting of payments to customer accounts
- Reviewed, researched and corrected discrepancies and customer concerns.
- Generated and mailed updated statements monthly and processed demand letters.
- Conducted investigations of customer accounts and payment histories.
- Followed prescribed scripts and maintained friendly but firm attitude with full knowledge of contractual requirements and legal remedies.
- Contacted customers to discuss late payments and options for remitting amounts due.
- Set up and updated customer accounts and CRM with interactions, payments and personal information.
- Documented interactions in computer database and updated information.
Education
High School Diploma -
Bucyrus High School
Bucyrus, OH06.1990
Skills
- Employee Training Oversight
- Team Building Leadership
- Work Planning
- Critical Thinking
- Relationship Building
- Adaptable to Changing Conditions
- Decision Making
- Willing to Learn
- Goal Setting
- Sales Support
- Time Management
- Service-Oriented
- Customer Service
- Attention to Detail
- Collections Actions
Timeline
Collections Manager
Showplace Rent To Own
07.2011 - Current
High School Diploma -
Bucyrus High School
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