Stephanie Harper

Provide administrative support to the ACM (Accountable Clinical Management Program)

Administrative assistant to the Chief Information Officer

Schedule and attend monthly meetings to provide detailed minutes.

Collaborate with internal departments for medical data used for metrics

Analyze data and creating reports

• Obtaining maternity and surgery benefits
• Correcting and resubmitting insurance claims
• Maintaining records of OB patient’s delivery dates
• Answering phones and scheduling appointments

• Checking in/out Patients
• Submitting dental insurance claims
• Correcting and resubmitting dental insurance claims
• Create dental treatment plans
• Answering phones and scheduling appointments
• Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.

• Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
• Processed payments and applied to customer balances.
• Negotiated to collect balance in full.
• Researched accounts and completed due diligence to resolve collection problems.

• Work with law enforcement to trace landline calls for harassment
• Run Reports, Organize Data Entry
• Conducted prompt and thorough investigations on referred files.
• Summarized all key information regarding investigation into detailed report for delivery to client.