Summary
Overview
Work History
Education
Skills
Timeline
Generic

Stephanie Harris

Midlothian

Summary

Experienced and motivated professional with a strong focus on time management and organizational skills across various work environments. Eager to expand skill set and make meaningful contributions to the growth and success of a dynamic company. Possess over 20 years of valuable experience in Customer Service, ready to leverage this expertise in a new opportunity.

Overview

20
20
years of professional experience

Work History

Advance Customer Care Agent

ADT Security
08.2022 - Current
  • Resolved customer inquiries via phone and chat, enhancing customer satisfaction and retention.
  • Provided technical support for security systems, ensuring effective functionality for clients.
  • Managed high-volume call queues, maintaining responsiveness during peak periods.
  • Trained new team members on product knowledge and customer service protocols.
  • Adhered strictly to data protection guidelines, ensuring that the confidential information of customers was treated with utmost respect and diligence throughout all interactions.
  • Built rapport with clients, resulting in increased customer loyalty and positive feedback.

Technical Customer Support Specialist

ADT Security
01.2022 - 08.2022
  • Receive inbound calls for various alarm system issues which require technical assistance.
  • Strong emphasis on providing excellent customer interactions and experiences by using soft skills,empathy, and connecting with the customer.
  • Comfortable working in a fast-paced environment caring for 45-70 customers calls per day.
  • Troubleshooting and resolving all product specific technical and hardware software problems while using ADT resources to seek issue resolutions on each call.

Escalation Supervisor

Asurion Call Center
07.2009 - 08.2021
  • Delegated tasks to administrative support staff to organize and improve office efficiency.Supervised and administrative team members and provided constructive feedback, resulting in higher morale and increased employee retention.Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.Provided primary customer support to internal and external customers.Assisted department with email-based and phone support.Worked closely with each customer to carefully resolve issues within timely fashion.Handled inbound customer chat conversations from various websites.

Customer Service Representative

Neiman Marcus
06.2005 - 06.2009
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.Identified issues, analyzed information and provided solutions to problems.Managed over 50 customer calls per day.

Education

High School Diploma -

Justin F Kimball High School
Dallas, TX

Skills

  • Complex Problem Solving
  • Staff Development and Training
  • Recruitment and Hiring
  • Handling Customer Complaints
  • Technical Troubleshooting
  • Resolving Problems and Incidents
  • Customer Service Support
  • Organizational Skills
  • Active listening skills
  • Call center experience

Timeline

Advance Customer Care Agent

ADT Security
08.2022 - Current

Technical Customer Support Specialist

ADT Security
01.2022 - 08.2022

Escalation Supervisor

Asurion Call Center
07.2009 - 08.2021

Customer Service Representative

Neiman Marcus
06.2005 - 06.2009

High School Diploma -

Justin F Kimball High School

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