Stephanie Whitlock
Monroe
Summary
Committed customer service expert specializing in complaint resolution, data entry, and order processing. Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
32
32
years of professional experience
Work History
Customer Service Representative
Conduent
12.2020 - 09.2021
- Assisting customer by tracking order status, making online repair appointments, logging call notes, serving as liaison between online and retail environment, and verifying and updating customer information
Shift Supervisor
CVS Healthcare
Watkinsville
08.2014 - 12.2017
- Operate cash register
- Open and close business
- Assist store manager in truck deliveries
- Track inventory
- Stock shelves
- Maintain imprest and cash drawers
- Scan DSD’s deliveries
- Provide supervision
- Complete store implemented planograms
- Provide customer service
- Bank errands
Billing Specialist/Team Leader
UHS Pruitt
Norcross
03.2008 - 01.2010
- Maintenance of office, including record keeping
- Coordinate census tracking for 13 satellite office and admission process
- Collaborate with department managers to improve quality in billing services
- Monthly submission of Medicaid and Medicare claims
- Update patient demographics and data entry
- Supervise other staff members
Administrative Assistant/Supervisor
Families First
Decatur
02.1999 - 08.2006
- Perform filing data management, drafting and editing short office memos
- Assist clientele as they enter office and via phone
- Input data, office errands, scheduling appointments and completing month end reports
- Assuring office is neat and stocked with necessary tools for functionality
- Member management, including email reminders on quarterly staff meetings and office stats
- Assist with all other office administrative duties
- Coordinate the purchase of office supplies and equipment
- Supervise other staff members
Office Assistant/Secretary
Athens Technical College
Monroe
08.1996 - 03.1999
- Assist in admission process and student registration
- Perform filing data management, drafting and editing office memos and correspondences
- Maintenance of office, including tracking class logs, distributing mail and housekeeping
- Greet clientele via office and telephone
- Collaborate with Director in managing operation workflow
- Member management, including serving as liaison to main campus in Athens Georgia
- Input data, office errands, scheduling appointments and researching information
Material Specialist
United States Army Reserves
Fort Lee
01.1991 - 11.1998
- Coordinated logistics for shipping and receiving materials to ensure timely deliveries.
- Managed inventory control and tracking of military supplies and equipment.
- Oversaw maintenance of storage facilities to meet equipment standards.
- Performed data management and recordkeeping to enhance filing accuracy.
- Assisted in packing boxes and containers for efficient shipping.
- Supported various office administrative duties to maintain operational flow.
Office Assistant
Walton County Department of Family and Children Services
Monroe
05.1993 - 09.1993
- Assist clientele as they enter the office and via phone
- Assuring office is neat, and stocked with necessary tools for functionality
- Assist with all other office administrative duties
Nursing Assistant
Walker Park Nursing Home
Monroe
08.1989 - 01.1991
- Assist patient with proper care of body mechanics and patient safety
- Attend monthly meeting on new healthcare policies and procedures
- Assure patient room is neat and clean
Education
Masters of Science - Human Resource Management
Argosy University
Phoenix, AZ01.2014
Bachelor of Science - Health Service Management
Chancellor University
Seven Hills, OH01.2012
Skills
- Customer service and support
- Order processing and data entry
- Complaint resolution
- Inventory management
- Relationship management
- Time management
- Attention to detail
- Team leadership
- Conflict resolution
- Microsoft Excel
- Scheduling
- Process improvement
- Task prioritization
References
Available Upon Request
References
References available upon request.
Timeline
Customer Service Representative
Conduent
12.2020 - 09.2021
Shift Supervisor
CVS Healthcare
08.2014 - 12.2017
Billing Specialist/Team Leader
UHS Pruitt
03.2008 - 01.2010
Administrative Assistant/Supervisor
Families First
02.1999 - 08.2006
Office Assistant/Secretary
Athens Technical College
08.1996 - 03.1999
Office Assistant
Walton County Department of Family and Children Services
05.1993 - 09.1993
Material Specialist
United States Army Reserves
01.1991 - 11.1998
Nursing Assistant
Walker Park Nursing Home
08.1989 - 01.1991
Masters of Science - Human Resource Management
Argosy University
Bachelor of Science - Health Service Management
Chancellor University
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