Stephanie Harrison
Yonkers,NY
Summary
Highly adaptable, detail oriented professional with extensive medical services background and strong work ethic in healthcare administration and customer service. Skilled in managing patient interactions, coordinating schedules, and ensuring seamless communication between medical staff and patients. Known for collaborative approach and adaptability to changing needs, driving team success and patient satisfaction. Reliable in high-pressure environments, with focus on delivering results and improving patient care processes.
Overview
11
11
years of professional experience
Work History
Senior Patient Service Representative
Westchester Medical Center
01.2024 - Current
- Maintained strict confidentiality of patient information in compliance with HIPAA regulations.
- Promoted a positive work environment by effectively collaborating with team members across departments.
- Managed high call volume, prioritizing urgent requests while maintaining professionalism and accuracy in documentation.
- Fortified relationships between the clinic and insurance providers through diligent follow-up on claims status updates or discrepancies as necessary.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Recommended service improvements to minimize recurring patient issues and complaints.
- Collaborated with clinical staff to ensure seamless coordination of patient care and treatments.
- Streamlined appointment scheduling process for increased efficiency and reduced wait times.
- Supported clinical team by managing inventory levels of supplies, proactively ordering replacements when needed.
- Elevated overall practice reputation through consistent demonstration of courtesy, empathy, and professionalism in all interactions with patients and their families.
- Achieved timely resolution of outstanding accounts receivable balances by diligently monitoring aging reports.
- Improved patient satisfaction by efficiently addressing and resolving concerns and complaints.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Reduced errors in medical records through meticulous data entry and regular audits.
- Organized patient records and database to facilitate information storage and retrieval.
- Assisted in the training of new staff members, ensuring adherence to best practices and clinic protocols.
Administrative Support Associate
FlexStaff - Northwell
08.2023 - 01.2024
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Verified Health Insurances.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Managed high volumes of incoming calls and emails, ensuring timely responses and accurate information dissemination.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy patients.
- Streamlined office processes by implementing efficient administrative procedures, resulting in increased productivity.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Provided exceptional customer service by addressing inquiries promptly and professionally, nurturing positive client relationships.
- Consistently recognized for maintaining a professional demeanor and providing exceptional support to both colleagues and clients.
- Enhanced team collaboration by coordinating schedules and organizing meetings for optimal communication and task completion.
- Assisted executives with various day-to-day tasks such as calendar management and correspondence handling.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Vice President of Operations
Caution Fire Prevention LLC.
08.2017 - 09.2023
- Increased company profits through performance optimization strategies and efficiency improvements.
- Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
- Strategically coordinated operations according to objectives and capabilities, effectively allocating resources to meet demands
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Identified opportunities to improve business process flows and productivity.
- Employed optimal safety practices to reduce worksite complaints and hazards.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Reported issues to higher management with great detail.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Preparing and analyzing payroll.
- Responsible for Financial Reporting, Taxation, Invoice Billing, Producing Estimates, and all other organization resources, perform various duties for contracted vendors including inspection, replacement, servicing, and ordering of Portable Fire Extinguishers, Exit Lights, Fire Suppression & Kitchen Exhaust Systems ensuring all Fire Prevention utilities and tools adhere to FDNY, NYS Guidelines and Private entity standards.
Front End Coordinator
Wegmans
03.2020 - 11.2022
- Worked collaboratively with staff to maintain smooth operations and team readiness for unexpected demands.
- Enforced company policies attentively while also remaining empathetic toward customer concerns or complaints.
- Oversaw accurate and efficient database management and digital file storage to support operational and recordkeeping requirements.
- Organized team workload and prioritized tasks to streamline office functions in deadline-driven environment.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Delegated tasks to administrative staff, increasing office productivity and streamlining company operations.
- Enhanced office staff customer relations strategies to improve interactions and reduce complaints.
- Supported HR by completing new hire orientation, incident reports and benefits paperwork on behalf of office employees.
- Cultivated client and vendor loyalty by proactively reaching out with follow-ups and status updates.
- Organized company meetings and scheduling for 65+ employee team.
- Maintained computer and physical filing systems.
- Managed office operations while scheduling appointments for department managers.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Reviewed and ensured that daily EMOS (Employer Management of Schedule) was completed daily and all departments were adequately staffed.
Senior Patient Access Representative
Office of Nikki Patel, MD
02.2014 - 09.2018
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Scheduled appointments for patients and placed reminder calls 48 hours before office visits
- Ensured compliance with HIPAA regulations while managing sensitive patient information during the verification process.
- Provided excellent customer service through attentive listening, empathetic communication, and efficient problem-solving during the scheduling process.
- Maintained a comprehensive understanding of company policies and procedures in order to effectively communicate them to clients during the scheduling process.
- Collaborated with clinical staff to ensure seamless coordination of care, resulting in improved patient outcomes.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Implemented effective problem-solving techniques to resolve diverse patient concerns promptly.
- Demonstrated adaptability by quickly learning new technologies and processes as they were introduced into the workplace environment.
- Facilitated communication between patients, families, and medical professionals for optimal care coordination.
- Ensured timely completion of projects with diligent task prioritization, delegation, and followup.
- Safeguarded company information by maintaining strict confidentiality in handling sensitive documents and records.
- Enhanced team collaboration by effectively scheduling meetings and coordinating calendars for multiple executives.
- Updated spreadsheets and databases to track, analyze, and report on performance and other data.
- Facilitated smooth communication between departments, acting as a liaison to ensure prompt resolution of issues.
- Maintained inventory of office supplies and placed orders.
- Managed filing system, entered data and completed other clerical tasks.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
Education
Bachelor of Science - Exercise Science
Herbert H Lehman College
Bronx, NY05-2019
High School Diploma -
Fordham Leadership Academy
Bronx, NY06-2014
Skills
- HIPAA Compliance
- Fast Learner
- Highly Adaptive
- Excel Spreadsheets
- Microsoft Office
- Electronic Health Records (EHR) Phreesia, NexGen, eClinicalWorks & Epic
- Clerical Support
- Administrative Support
- Meeting Minute Taking
- Telephone Reception
- Meeting Planning
- File Organization
- Document Scanning
- Document Retrieval
- Appointment Coordination
- Calendar Management
- Scheduling
- Report Preparation
- Document Conversion
- Customer Service
- Spreadsheet Tracking
- Data Entry
- Spreadsheet Management
- Spreadsheet Development
- Office Management
- Multitasking and Time Management
- Documentation and Recordkeeping
- Report Creation
- Patient and Client Relations
- Analytical Thinking
- Social Perceptiveness
- Business Administration
- Invoice Processing
- Bookkeeping
- Payroll Administration
- Remote Conferencing
Timeline
Senior Patient Service Representative
Westchester Medical Center
01.2024 - Current
Administrative Support Associate
FlexStaff - Northwell
08.2023 - 01.2024
Front End Coordinator
Wegmans
03.2020 - 11.2022
Vice President of Operations
Caution Fire Prevention LLC.
08.2017 - 09.2023
Senior Patient Access Representative
Office of Nikki Patel, MD
02.2014 - 09.2018
Bachelor of Science - Exercise Science
Herbert H Lehman College
High School Diploma -
Fordham Leadership Academy
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