Stephanie Hartigan
Lyndhurst,NJ
Summary
Dynamic Administrative Assistant with a proven track record, excelling in customer service and office administration. Skilled in QuickBooks and team management, I foster strong client relationships and streamline operations, enhancing efficiency and driving success. Recognized for resolving conflicts and improving team morale through effective communication and leadership.
Overview
19
19
years of professional experience
Work History
Administrative Assistant
Food Fleet
02.2025 - Current
- Serve as a primary contact between vendors and clients
- Make sure all certificates of insurance are secured
- Work in various states throughout the East Coast
- Work closely with Google, Fidelity, LinkedIn, Tiktok, as well as various colleges and sports teams
Administrative Assistant, Supervisor
Texting for Less
06.2023 - 05.2025
- Serve as primary point of contact for client firms, maintaining strong relationships and addressing their needs promptly
- Communicate seamlessly with clients and internal teams via phone, text, Slack, and Monday.com, ensuring clarity and efficiency
- Oversee employee schedules, delegate tasks, and ensure smooth operations through effective team management
- Resolve conflicts and address client concerns with professionalism and a focus on maintaining positive relationships
Assistant General Manager
Doherty Enterprises
09.2019 - 12.2024
- Led scheduling for servers and bartenders, ensuring optimal staffing levels during peak and off-peak hours
- Conducted new hire orientations, training sessions, and interviews to onboard and integrate team members effectively
- Fostered team building through structured activities and membership, enhancing collaboration and morale
- Spearheaded the development of future supervisors and managers, providing ongoing training and growth opportunities
- Managed the launch of new promotional initiatives, increasing customer engagement and driving sales growth
- Handled opening and closing procedures, ensuring the restaurant operated smoothly and efficiently
- Monitored financial performance, including costs, variances, profit/loss analysis, and inventory management
- Collaborated with the culinary team to create new menu items, enhancing the dining experience and attracting new customers
- Certified in ServSafe, maintaining compliance with food safety standards and best practices
Supervisory Administrative Specialist
Dwight Calibration
02.2018 - 08.2023
- Provided direct support to the Quality Advisor, assisting with administrative tasks and maintaining operational efficiency
- Reviewed and processed client claim documents to ensure accuracy and compliance with company standards
- Ensured that all calibration instruments met quality control requirements and were certified correctly
- Managed financial records using QuickBooks, including invoicing, billing, and reconciliation
- Maintained and updated client-specific records and created custom certificates for calibration services
- Utilized Excel to organize and track data, ensuring precise reporting and streamlined workflows
Supervisor, Lead Trainer
Red Robin
03.2015 - 10.2021
- Led new hire training and provided ongoing development to ensure team members met performance standards
- Managed opening and closing duties, ensuring operational efficiency and smooth transitions between shifts
- Collaborated closely with the GM to streamline operations and improve team performance
- Organized and ran employee contests, fostering team engagement and a positive work environment
- Introduced new ideas and initiatives to improve morale and enhance the customer experience
- Led contests for bartenders, motivating the team and driving sales through friendly competition
Assistant General Manager
Boom Burger
02.2017 - 09.2019
- Managed server and bartender schedules to ensure efficient coverage during peak hours and special events
- Led new hire orientations, training, and integration, ensuring a smooth onboarding process
- Facilitated team-building activities to enhance morale, communication and collaboration
- Coordinated and executed promotional launches, driving customer engagement and increasing sales
- Oversaw opening and closing procedures, ensuring operational efficiency and security
- Monitored bar costs, identified variances, and implemented cost-saving strategies to maintain budget controls
Legal Assistant, Manager
Pressler & Pressler
03.2011 - 07.2016
- Managed and processed legal documents, including Orders of Arrest, Affidavits of Proof, Wage Executions, and Transcripts of Judgments
- Reviewed client claim documents to ensure and complete information was recorded for legal proceedings
- Provided comprehensive administrative support to attorneys, assisting with case preparation and document management
- Acted as a liaison between attorneys and clients, ensuring timely and accurate communication regarding case updates and documents requests
- Drafted and sent official communications to court clerks, court officers, and other legal entities
- Oversaw cases across multiple jurisdictions, including New Jersey, New York, and Pennsylvania
- Calendar management
- Flights bookings and management
- Assistant to multiple attorneys
Data Entry Supervisor
Adp- Automated Data Processing
05.2006 - 05.2011
- Created and formatted documents, reports, and outlines using Excel and Word to support various business functions
- Assisted in the client onboarding process, ensuring accurate and timely entry of client data into the systems
- Managed and maintained client records, ensuring updates to current, new, and former client information were accurate and complete
- Answered and redirected a high volume of calls, providing assistance to clients and colleagues in a professional manner
- Supported the team with various administrative tasks, including filing, copying, organizing documents, developing procedural steps
- Successfully balanced a consistent work schedule while pursuing a full-time academic program
Education
Criminal Justice
Berkeley College
Paramus, NJ12-2015
Skills
- Customer service
- Data entry
- Customer Success
- Office administration
- Slack/Teams
- Quickbooks
- Management and leadership
- Profits & Loss
- Organization & Time management
- Communication
- SaaS
Timeline
Administrative Assistant
Food Fleet
02.2025 - Current
Administrative Assistant, Supervisor
Texting for Less
06.2023 - 05.2025
Assistant General Manager
Doherty Enterprises
09.2019 - 12.2024
Supervisory Administrative Specialist
Dwight Calibration
02.2018 - 08.2023
Assistant General Manager
Boom Burger
02.2017 - 09.2019
Supervisor, Lead Trainer
Red Robin
03.2015 - 10.2021
Legal Assistant, Manager
Pressler & Pressler
03.2011 - 07.2016
Data Entry Supervisor
Adp- Automated Data Processing
05.2006 - 05.2011
Criminal Justice
Berkeley College
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