Brooke Emerson
Indianapolis,IN
Summary
Sociable server offering several years of experience delivering friendly, prompt service to customers. Skillful in making personalized menu recommendations and managing closing duties.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Banquet Server
Sodexo Food Service
Indianapolis, IN
08.2024 - Current
- Upheld exceptional food, beverage and service standards to surpass customer expectations
- Collaborated with kitchen staff to deliver food smoothly, adapting service based on customer requests and kitchen readiness.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Filled trays with food, utensils, napkins and condiments to provide diners with meals and accessories.
- Collected dishes promptly after each course, cleared crumbs and glassware and maintained customer satisfaction.
Server
Buca di Beppo-Indianapolis, IN
Indianapolis
03.2024 - 08.2024
- Provided exceptional service to high volume of daily customers.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Trained new employees on restaurant procedures and plating techniques.
- Cleaned tables and chairs to prepare dining area for next customers.
Server
Bulldogs Bar & Grill-Indianapolis, IN
Indianapolis
08.2022 - 02.2024
- Served food and beverages to patrons and confirmed complete orders.
- Presented menus and answered questions regarding items.
- Prepared checks, itemizing total meal costs and taxes.
- Stocked service areas with supplies during slow periods.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
Server
Charleston Restaurant-Indianapolis, IN
Indianapolis
09.2020 - 05.2023
- Greeted customers, answered questions and recommended specials to increase profits.
- Operated POS terminals to input orders, split bills and calculate totals.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
Education
High school diploma -
Pike High School
Indianapolis, IN05.2008
Skills
- High-volume dining
- Exceptional customer service
- Positive and professional
- POS operation
- Liquor, wine, and food service
- Menu knowledge
- Ordering Procedures
- Service prioritization
Certification
Liquor License, Expiration Date 04/01/2025
Timeline
Banquet Server
Sodexo Food Service
08.2024 - Current
Server
Buca di Beppo-Indianapolis, IN
03.2024 - 08.2024
Server
Bulldogs Bar & Grill-Indianapolis, IN
08.2022 - 02.2024
Server
Charleston Restaurant-Indianapolis, IN
09.2020 - 05.2023
High school diploma -
Pike High School
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