Stephanie Hartson
Marion,IA
Summary
Committed Operations Officer adept at driving organizational efficiency to meet agency objectives. Attentive to detail with passion for helping others and ensuring the youth in our community are mentored.
Overview
12
12
years of professional experience
Work History
Operations Officer
Big Brothers Big Sisters
07.2023 - Current
- Establish positive and effective communication among agency staff and organization leadership, reducing miscommunications, and missed deadlines.
- Verify compliance with best practices throughout the organization.
- Oversee agency financial practices
- Oversee agency HR practices
- Oversee Quality Assurance for the agency as a whole.
- Implement systems to assist with agency effeciency.
Program Director
Big Brothers Big Sisters
11.2021 - 07.2023
- Supervised program staff, managing and evaluating performance provide high-quality services to program participants.
- Provided ongoing direction and leadership for program operations.
- Developed and implemented program goals and objectives, establishing specific and measurable outcomes aligned with organization's overall mission.
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
- Monitored program performance to identify areas for improvement.
- Collaborated with various teams to uncover issues, identify applicable solutions, and offer guidance.
- Developed and implemented program evaluation systems to assess program impact.
- Established program policies and procedures to comply with regulatory requirements.
Program Supervisor
Big Brothers Big Sisters
07.2019 - 11.2021
- Provided ongoing direction and leadership for program operations.
- Coached team members on productivity strategies to accomplish challenging goals.
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
- Directed team of 7 personnel, overseeing records, performance and quality assurance.
Lead Enrollment and Matching Specialist
Big Brothers Big Sisters
05.2018 - 07.2019
- Assisted clients with completion of applications and paperwork.
- Communicated with people from various cultures and backgrounds on application process.
- Followed guidelines when reviewing applicant data to determine eligibility for program involvement.
- Utilized skills learned to develop and train new staff.
- Completed reports and quality assurance reviews to assist other staff in growing their skills.
Enrollment and Matching Specialist
Big Brothers Big Sisters
06.2014 - 05.2018
- Assisted clients with completion of applications and paperwork.
- Communicated with people from various cultures and backgrounds on application process.
- Followed guidelines when reviewing applicant data to determine eligibility for program involvement.
Youth Support Worker
Tanager Place
07.2013 - 11.2013
- Assist youth and families with identifying chronic behaviors and develop plans to reduce or subside these behaviors
- Apply and access funding for youth and families to identify participate in services
- Completed necessary reports and documentation to maintain thorough, accurate case records.
- Provided guidance and advice to youth, supporting navigation of diverse personal and social issues.
- Provided key emotional support to special needs youth.
- Managed and led activities promoting growth in mental, emotional, and educational areas.
- Collaborated with parents, teachers and professionals to drive youth program outcomes.
Case Manager
Abbe Center for Community Mental Health
02.2012 - 07.2013
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
- Developed and implemented safety plans for clients at risk of harm to provide protection.
- Utilized trauma-informed approach to promote healing and empowerment for clients.
Social Worker
Community Care Inc, Fairview Care Facility
08.2011 - 02.2012
- Provide support and address any concerns residents and their families may have
- Complete Discharge Planning
- Complete Individual Program Plans, Quarterly Reports, Social Histories, and all other required tasks within DIA regulations
- Communicate with service providers of other agencies to arrange appropriate discharge plans, coordination of services or to gather patient information
- Maintain Licensure
- Provide supervision to Direct Support Professionals
Education
LMSW Social Tanager Place, Youth Support Worker Service Cedar -
Master’s - Social Work
University of Northern Iowa
Bachelor of Arts - Social Work
University of Northern Iowa
Associate of Arts - undefined
Kirkwood Community College
Skills
- Hiring and Terminations
- Procedure Improvement
- Company Representation
- Inventory Oversight
- Planning and Prioritization
- Efficient Routing
- Update Policies
- Providing Feedback
- Budget Development
- Document Review
Timeline
Operations Officer
Big Brothers Big Sisters
07.2023 - Current
Program Director
Big Brothers Big Sisters
11.2021 - 07.2023
Program Supervisor
Big Brothers Big Sisters
07.2019 - 11.2021
Lead Enrollment and Matching Specialist
Big Brothers Big Sisters
05.2018 - 07.2019
Enrollment and Matching Specialist
Big Brothers Big Sisters
06.2014 - 05.2018
Youth Support Worker
Tanager Place
07.2013 - 11.2013
Case Manager
Abbe Center for Community Mental Health
02.2012 - 07.2013
Social Worker
Community Care Inc, Fairview Care Facility
08.2011 - 02.2012
LMSW Social Tanager Place, Youth Support Worker Service Cedar -
Master’s - Social Work
University of Northern Iowa
Bachelor of Arts - Social Work
University of Northern Iowa
Associate of Arts - undefined
Kirkwood Community College
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