Stephanie Harvey
Steamboat Springs,CO
Summary
Dynamic and performance-driven business professional with high integrity, strong work ethic, and great leadership skills. Outgoing and friendly with a strong drive to succeed.
Overview
26
26
years of professional experience
Work History
Business Owner
Steamboat Lawn and Home
Steamboat Springs , CO
11.2014 - Current
- Created and implemented marketing and advertising strategies to support revenue goals and promote strategic growth
- Targeted business opportunities from new and existing clients
- Scheduled regular landscaping service to promote optimal growth and maintain attractive appearance of lawns and homes
- Set pricing structures according to market analytics and emerging trends
- Successfully build strong clientele with strong work ethic
- Financially responsible for establishing budgets, invoicing clients and future forecasting
- Kept records for production, inventory, income and expenses
- Cultivate long-lasting relationships with outside vendors including Electricians , plumbers , roofers, and anything that is under the umbrella of maintaining a home
- Motivate and encourage team members to communicate more openly and constructively with each other
- Drive clientele to and from airport
- Removal of snow
- Oversee the budgeting process for assigned properties.
- Analyzed competitor's pricing and product offerings in order to remain competitive within the market.
General Manager
Vacasa
Steamboat Springs, CO
01.2021 - 06.2023
- Oversee and maintain the daily operation of STR along with 7 HOA's
- Engage with Guest and Owners on a daily
- Develop and grow a relationship with the owners of the properties by proactively communicating and becoming the subject matter expert of those properties ensuring they are clean, maintained and well cared for
- Meet and maintain Vacasa standards and metrics such NPS, standard unit appearance, and efficiency
- Manage a budget for portfolio adhering to set annual costs, with the ability to perform a cost-benefit analysis
- Manage an efficient and high-quality team, ensuring they are trained, effective, and adhere to all Vacasa policies and procedures
- Support my team with escalated guest and homeowner concerns by responding to emails, calls and tickets
- Conduct regular inspections prior to guest and owner arrivals
- Occasional need to perform housekeeping and maintenance duties
- Traveling between worksites is frequent and this person will need their own reliable transportation
- Partner and assist Business Development Representative when new units join the portfolio
- Establish and maintain open, collaborative relationships with fellow regional team members and upper management team
- Provide cross-coverage for manager and Co-GM(s) when necessary
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations
- Developed and implemented strategies to increase sales and profitability
Director Of Operations
Steamboat Lodging Company
01.2018 - 08.2021
- Motivated and supported field workers completing work to increase work quality and team productivity
- Planned daily operational strategies, including delivery routing, team workflows and promotional initiatives
- Coordinated schedules and day-to-day activities of crew to satisfy project needs
- Assigned work to employees based on project requirements and individual team member strengths
- Led and fostered culture of continuous improvement, employee engagement and open communications
- Supported housekeeping personnel to maximize quality of service and performance
- Established hands-on, proactive management style to facilitate improvements to workflow and home turnover
- Coordinated shuttle services by communicating with drivers and clients
- Biweekly payroll and ordering of facility needs
- Supervised facility operations, including preventive maintenance projects, employee tasks and performance and adherence to safety standards
- Delegated daily tasks to employees to manage resources and meet deadlines
- Contact vendors to procure equipment and tools to meet organizational demand.
Field Operations Manager
KP Landscapes
Steamboat Springs
04.2013 - 10.2018
- Completed projects on time by keeping team members on task and operating with efficiency
- Prepared and planned worksites to help jobs run smoothly
- Delegated duties to employees based on skill set
- Created work crew schedules and delegated assignments
- Maintained garden areas and landscaping greenery to enhance property appearance and plant health
- Installed rock gardens, ponds and irrigation systems in consultation with clients
- Trained and instructed new crew members to teach proper use of landscape equipment, maintenance practices and safety procedures
- Performed a variety of tasks, including transplanting, cultivating, trimming, fertilization and pruning
- Responding quickly to customer inquiries and concerns to drive customer satisfaction and maximize retention.
- Implemented and maintained high standards of quality in all areas.
- Monitored team performance to assess training requirements and areas in need of improvement.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Guest Service /Axis Reality
01.2007 - 01.2010
- Maintaining front desk office supplies and equipment
- Managing records, and contracts
- Supervising all front desk activities including bookings, appointments, phone calls, and emails
- Conducting performance reviews
- Generating reports and feedback for presentation to the general manager./owner
- Performing administrative duties such as filing and updating records, among others, as needed
- Tend to guest and their needs from the arrival till departure/ Follow up calls
- Detail and walk all rental homes to ensure homes are all above and beyond their expectations
- Ensuring that the front desk and reception area is kept clean and organized.
Sales Assistant
Sports Authority
Vail, CO
08.2003 - 10.2007
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Established rapport with customers using active listening and interpersonal skills.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Fielded customer questions to share information about products, availability, and pricing.
- Communicated orders to vendors, scheduling carriers for pickup if needed.
Catering Associate
Commonwealth Caterers
Middletown , PA
10.2000 - 04.2003
- Inspect banquet rooms prior to events for cleanliness and report any issues immediately for resolution.
- Maintain cleanliness of catering areas, including kitchen, dining room, and service areas.
- Prepare hot and cold dishes according to recipes or special requests from customers.
- Greet guests upon arrival and provide them with menu information as needed.
- Monitor customer satisfaction throughout the duration of the event.
- Collaborate with other staff members to ensure smooth delivery of services.
- Assist in loading, unloading catering vehicles before, after events.
- Perform table setup duties prior to meal service such as laying out cutlery, plates, glasses.
- Ensure proper storage of leftovers following the completion of an event.
- Dispose garbage in a timely manner while adhering to safety protocols.
- Stocked cupboards and refrigerators and tended salad bars and buffet meals.
Bartender
Pat Flannigans
Boston , MA
01.1999 - 01.2003
- Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
- Oversaw and monitored cash drawers, and reconciled drawers against cash register reports at the close of business.
- Trained several new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Served high customer volumes during special events, nights, and weekends.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Education
CNA - Nursing, Criminal Justice / Business
Harrisburg Community College Harrisburg PA Lock Haven University
Lock Haven, PA06.1998
High School Diploma -
Middletown Area High School
Middletown, PA06.1995
Skills
- Operations Management for Rentals and Associations
- Time Management : Prioritize task and deadlines
- Solution-Oriented Problem Solver
- Digital Tools for Task Management
- Proactivity : Predict needs and take initiative to tackle task without constant direction
- Flexibility and adaptability in a demanding environment
- Create and execute standard operations procedure to teams
- Strong verbal and written communication skills to interact with clients, team members and stakeholders
- Multitasking simultaneously without compromising the quality of work
- Attention to detail in all aspects of work including documents and date
- Maintain discretion and handling sensitive information with care
- Organize and manage schedules and appointments
- Coaching and mentoring
References
References available upon request.
Timeline
General Manager
Vacasa
01.2021 - 06.2023
Director Of Operations
Steamboat Lodging Company
01.2018 - 08.2021
Business Owner
Steamboat Lawn and Home
11.2014 - Current
Field Operations Manager
KP Landscapes
04.2013 - 10.2018
Guest Service /Axis Reality
01.2007 - 01.2010
Sales Assistant
Sports Authority
08.2003 - 10.2007
Catering Associate
Commonwealth Caterers
10.2000 - 04.2003
Bartender
Pat Flannigans
01.1999 - 01.2003
CNA - Nursing, Criminal Justice / Business
Harrisburg Community College Harrisburg PA Lock Haven University
High School Diploma -
Middletown Area High School
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