Gatekeeper
Jamaica Bay
- Efficiently resolved any issues that arose during daily operations including technical difficulties or guest disputes.
- Facilitated smooth traffic flow during peak hours through effective crowd control strategies and clear communication with guests.
- Trained new staff members on established gatekeeping procedures, fostering consistency in quality throughout the team''s operations.
- Monitored CCTV footage, ensuring timely identification of potential threats or unauthorized access attempts.
- Streamlined the guest check-in process to ensure quick and efficient service for visitors.
- Enhanced visitor experience by managing access and maintaining order at the entrance gate.
- Developed strong communication skills while engaging with diverse clientele on a daily basis.
- Contributed to team success by sharing best practices for gatekeeping procedures and collaborating with colleagues.
- Established a welcoming atmosphere for all visitors through professional demeanor and exceptional customer service skills.
- Monitored gate areas and addressed security situations with management.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
