Stephanie Hatfield
Inside Sales/Customer Service Professional
Chicago,IL
Summary
Results-oriented Sales Assistant brings exceptional record of accomplishment in exceeding sales, service, and performance targets. In-depth understanding of products, services, and market conditions. High-energy team player committed to leveraging abilities to improve sales numbers and company success.
Overview
15
15
years of professional experience
Work History
Inside Sales/Customer Service Specialist
Douglas Press
Bellwood, IL
09.2022 - 03.2023
- Listened to customer requests and asked questions to provide effective solutions.
- Answered customer questions about products and services and recommended appropriate solutions.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
- Handled customer billing errors by researching issues in system and asking detailed questions.
- Evaluated benefits for each caller to determine service needs and address concerns.
- Listened to customer needs to identify and recommend best products and services.
- Identified customer needs by asking questions and advising on best solutions.
- Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
- Built and maintained knowledge of evolving product and service offerings to promote additional sales to existing customers.
Inside Sales/Customer Service/Invoicing Specialist
Flexicraft Industries
CHICAGO, IL
10.2007 - 07.2022
- Helped customers find specific products, answered questions and offered product advice.
- Accepted and completed cash, check and credit card payments.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Reviewed files, recordings and other documents to obtain information to respond to requests.
- Fostered relationships with customers to expand customer base and retain business.
- Met with customers to offer assistance with selecting merchandise, finding accessories and completing purchases.
- Received and processed product returns and coordinated disposal of defective or broken items.
- Answered incoming telephone calls to provide store, products, and services information.
- Used product knowledge to assist customers and suggest products.
- Answered customers' questions about available products, prices and features.
- Managed account-related tasks such as updates, new account set ups and closing out of existing accounts.
- Answered customer requests with information about product availability, shipping information and status updates.
- Gathered and organized important paperwork related to compliance, office needs and client documents.
- Suggested suitable options for unavailable products and services to retain customers.
Education
Some College (No Degree) - Business Administration And Management
First Business School
Chicago, ILSkills
- Processing Payments
- Inside and Outside Sales
- Customer Needs Assessment
- Product Merchandising
- Product Management and Pricing
- Opening and Closing Procedures
- Effective Customer Upselling
- Conflict Resolution
- Working Collaboratively
- Computer Skills
- Friendly, Positive Attitude
- Problem Resolution
- Data Management
- People Skills
- Microsoft Office
- Customer Service
- Relationship Building
- Organizational Skills
- Reliable and Trustworthy
- MS Office
- Critical Thinking
- Active Listening
- Good Work Ethic
- Reliable & Trustworthy
- Stock Management
- Merchandising Proficiency
- Planning & Organizing
- Basic Math
- Training & Development
Additional Information
- Operating Systems: Microsoft Office and Linux
- Software Applications: Baan (Comparable to SAP and ERP), Quickbooks, Peachtree
- Royal 4 (R4) (Comparable to Global End - End Supply Chain Software)
- Wise (Inventory Management)
- Facebook: stephanie.hatfield.77770
- Twitter: @STEPHANIEH59624
- INSTA: shatfield196753
- TikTok: stephaniehatfield6
Timeline
Inside Sales/Customer Service Specialist
Douglas Press
09.2022 - 03.2023
Inside Sales/Customer Service/Invoicing Specialist
Flexicraft Industries
10.2007 - 07.2022
Some College (No Degree) - Business Administration And Management
First Business School
Similar Profiles
Deanna BylerDeanna Byler
Community Service Officer at City of Douglas - Douglas Police DepartmentCommunity Service Officer at City of Douglas - Douglas Police Department
NATHAN BLANKENSHIPNATHAN BLANKENSHIP
Account Manager at Press Press MerchAccount Manager at Press Press Merch
Waguih BoushraWaguih Boushra
Assistant Finance Manager at AUC Press Distribution and Analysis - The American University in Cairo PressAssistant Finance Manager at AUC Press Distribution and Analysis - The American University in Cairo Press
Chamere GraysChamere Grays
Payroll Assistant at Select RehabilitationPayroll Assistant at Select Rehabilitation
Osama C. AboounOsama C. Abooun
Customer Service Agent at Alliance Ground InternationaCustomer Service Agent at Alliance Ground Internationa