Summary
Overview
Work History
Education
Skills
Technical Competencies
Timeline
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Stephanie Haugen-Brown

Sioux Falls,SD

Summary

Versatile and dynamic professional with a proven track record at Keystone Treatment Center, adept in substance abuse counseling and crisis intervention. Leveraged effective communication and personal development coaching to enhance client outcomes and foster team collaboration. Demonstrated leadership in optimizing workflows and driving business development, achieving significant improvements in client satisfaction and retention.

Overview

17
17
years of professional experience

Work History

Substance Abuse Counselor

Keystone Treatment Center
Canton, SD
05.2024 - Current

Documented client progress accurately to support treatment team choices.

Designed outcome-driven therapy goals grounded in diagnostic evaluation.

Educated clients on the effects of substance abuse.

Delivered comprehensive case management services.

Fostered strong client trust through transparent communication about substance abuse challenges.

Delivered timely crisis intervention services, effectively resolving high-stress situations.

Employed various treatment modalities to tailor individualized solutions for clients.

Tracked client progress to optimize success.

Assessed program effectiveness on a routine basis and implemented changes for optimal client results.

Addiction Counselor Trainee, SD Board of Addiction and Prevention Professionals

Freelance Consultant/Coach/Consultant/Senior Copywriter

Self Employed
Sioux Falls, SD
01.2020 - 05.2024

Provided expert advice to enhance client satisfaction.

Evaluated business requirements to formulate strategic initiatives.

Generated bespoke advice to tackle distinctive client issues.

Established benchmarks to help entrepreneurs achieve goals.

Crafted customized messaging for various audiences, maintaining content relevance across platforms.

Collaborated in brainstorming sessions to develop unique campaign strategies.

Created effective content approaches based on comprehensive customer research.

Conducted goal-setting sessions to align team and organizational objectives.

Performed telephonic interviews with personnel.

Facilitated team building activities to enhance collaboration among staff members.

Evaluated employee feedback surveys to pinpoint improvement areas and potential risks.

English Teaching as Secondary Language

English First
03.2020 - 04.2022

Crafted interactive educational strategies aimed at improving comprehension and linguistic proficiency.

Provided tailored feedback on assignments to enhance student performance.

Conducted lessons on language basics to boost fluency with interactive exercises.

Optimized student involvement through the application of diverse instructional strategies.

OHA Paralegal Specialist

Department of Interior
07.2016 - 09.2019

Conducted research and analysis of statistical data for projected hearings.

Developed comprehensive legal documents such as appeals and briefs.

Proofread legal content to uphold proper grammatical standards.

Documented court proceedings during depositions and hearings.

Analyzed complex legal matters to offer precise guidance to clientele.

Interviewed clients to obtain information relevant to cases.

Strengthened case presentations with detailed investigative work and evidence gathering.

Train new Legal Assistants in the processes of their duties and the office procedures.

OHA Legal Assistant

Department of Interior
10.2014 - 07.2016

Drafted legal complaints, summonses and interrogatories.

Organized legal documents in company filing systems and databases.

Researched case law, statutes, regulations and other legal authorities to support assigned tasks.

Maintained client confidentiality in all matters.

Organized and prepared case exhibits and evidence for trial.

Conducted interviews with potential witnesses to obtain statements relevant to pending cases.

Attended hearings with counsel and recorded minutes from the proceedings.

Reviewed and prepared legal documents, such as contracts, pleadings, motions, briefs, memoranda of law and discovery requests.

Consultant

Employee Relations Entrepreneur
02.2016 - 04.2016

Provided expert advice to clients, improving business processes and strategic planning.

Enhanced client satisfaction by delivering tailored solutions.

Diagnosed organizational challenges, recommending effective strategies for resolution.

Analyzed current business processes to identify areas for improvement and innovation.

Evaluated client needs and expectations, establishing clear goals for each consulting engagement.

Enhanced communication among team members to foster collaborative and supportive work environment.

ODAR Senior Case Technician

Social Security Administration
08.2008 - 10.2014

Reviewed and analyzed cases, obtaining medical and non-medical records.

Facilitated docket scheduling for hearings across multiple states with efficient itinerary preparation.

Liaised between different stakeholders including healthcare centers, judicial branches, government institutions and professional authorities.

Performed legal administrative tasks, facilitating IT office operations.

Education

MS - Administration specializing in Human Resources and Organizational Leadership

University of South Dakota
Vermillion, SD
05-2015

BS - Paralegal Studies

National American University
Sioux Falls, SD

Skills

  • Workflow Optimization Strategies
  • Personal Development Coaching
  • Employee Relations Enhancement
  • Effective Communication
  • Workplace Development
  • Effective Leadership
  • Workforce Retention
  • Case documentation
  • Substance abuse education
  • Crisis intervention
  • Team Management
  • Business Development Guidance
  • Customer Relations
  • Client assessment
  • 12-step programs
  • Substance abuse counseling

Technical Competencies

Word, Excel, Outlook, PowerPoint, Access, SharePoint, Facebook, Instagram, Twitter, LinkedIn, Slack, Google Chat, Google Duo, MS Teams, OneDrive, WeTransfer, Google Docs, Wix, WordPress

Timeline

Substance Abuse Counselor

Keystone Treatment Center
05.2024 - Current

English Teaching as Secondary Language

English First
03.2020 - 04.2022

Freelance Consultant/Coach/Consultant/Senior Copywriter

Self Employed
01.2020 - 05.2024

OHA Paralegal Specialist

Department of Interior
07.2016 - 09.2019

Consultant

Employee Relations Entrepreneur
02.2016 - 04.2016

OHA Legal Assistant

Department of Interior
10.2014 - 07.2016

ODAR Senior Case Technician

Social Security Administration
08.2008 - 10.2014

MS - Administration specializing in Human Resources and Organizational Leadership

University of South Dakota

BS - Paralegal Studies

National American University
Stephanie Haugen-Brown