Stephanie Hawthorne

Was able to effectively respond to station requests via phone and email, as well as answer questions and inquiries

• Assisted cargo stations by answering questions, responding to inquiries, and handling phone requests in an average of 70 calls per night.

• Accomplished multiple tasks within established timeframes.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Implemented and enforced safety policies and procedures, confirming compliance with regulations.
• Collaborated with maintenance crews and air traffic control to resolve problems and facilitate seamless operations.
• Coordinated with other agencies to maintain safe and secure airfield environment.
• Managed flight itinerary updates and communicated changes to appropriate air traffic control contacts to optimize movements and protect aircraft.
• Addressed medical emergencies and flight operation obstacles as both first responder and emergency management leader.
• Scrutinized and managed flow of incoming and outgoing aircraft, providing guidance and support as needed.
• Monitored airfield duties and personnel to make proactive changes to procedures, workflows and task responsibilities to maintain operations targets.

• Increased customer satisfaction by coming up with new ways to solve problems
• Spoke with customers about their Cargo concerns, quickly grasping issues and applying personal expertise and company procedures to resolve issues and increase sales
• Improved operational efficiencies while managing customer requests, store inventory, transactions, new purchase orders, and pricing needs.

• Managed warehouse staff and ensured efficiency in fast-paced environment
• Executed and provided Direct supervision of WCR with process and project visibility
• Was in charge of warehouse's day-to-day operations, which included freight and parcel shipments, returns, and transfers
• Was in charge of all employee resource allocation and scheduling.

• Followed all company regulations and rules to ensure that both travelers and employees were safe
• Established and developed a highly efficient and dependable administrative team by providing ongoing coaching and motivation and fostering career advancement
• Created and updated work schedules to accommodate changing staffing levels and workload expectations
• Inspected the interior of the aircraft to ensure proper stowing of emergency equipment prior to, during, and after flights
• Tracked and recorded expenses and reconciled accounts to keep accurate, current, and compliant financial records
• Was in charge of the ticketing, gate, and ramp services
• Restructured installation processes and staff teams, resulting in a 20% decreased in labor cost
• Hired, trained, and motivated employees to provide outstanding passenger service.

• Looked up and interpreted Customs decisions, compliance publications, guidelines, and customs regulations
• Used standard tables and legal requirements to calculate the duty and tariff payments due on each shipment
• Kept track of shipments and communicated with carriers to ensure that th arrived on time and in good condition
• Was in charge of keeping track of shipments and obtaining clearance from customs and other agencies
• Prepared, checked, and filed documentation with the various US Agency department
• Identified shipments that required special handling based on the value, size, documentation, and country of origin
• Signed documents on behalf of clients using power of attorney privileges
• Calculated exchange rates to ensure that items were converted correctly.

• Looked up and interpreted Customs decisions, compliance publications, guidelines, and customs regulations
• Used standard tables and legal requirements to calculate duty and tariff payments due on each shipment
• Kept track of shipments and communicated with carriers to ensure that arrived on time and in good condition
• Was in charge of keeping track of shipments and obtaining clearance from customs and other agencies
• Prepared, checked, and filed documentation with various US departments
• Identified shipments that required special handling based on value, size, documentation, and country of origin
• Was in charge of logistics for freight and container pickup and delivery to customers
• Signed documents on behalf of clients using power of attorney privileges
• Calculated exchange rates to ensure that items were converted correctly.

• Looked up and interpreted Customs decisions, compliance publications, guidelines, and customs regulations
• Used standard tables and legal requirements to calculate the duty and tariff payments due on each shipment
• Was in charge of keeping track of shipments and obtaining clearance from customs and other agencies
• Kept track of shipments and communicated with carriers to ensure that arrived on time and in good condition
• Prepared, checked, and filed documentation with various US departments and agencies
• Calculated and tracked taxes, as well as processed cash, check, and credit card payments on behalf of the client
• Identified shipments that required special handling based on the value, size, documentation, and country of origin
• Was in charge of logistics for freight and container pickup and delivery to customers
• Signed documents on behalf of clients using power of attorney privileges
• Calculated exchange rates to ensure that items were converted correctly.

• Tracked and recorded expenses and reconciled accounts to keep accurate, current, and compliant financial records
• Was in charge of data tracking, documentation, client correspondence, and office operations
• Reviewed and signed documents on behalf of clients in accordance with power of attorney limitations
• Kept track of shipments as passed through customs and other agencies, and I was able to obtain clearances
• Used standard tables and legal knowledge to calculate duty and tariff payments for each shipment
• Created, reviewed, and submitted documentation to Customs to ensure smooth cargo movements
• Process Improvement: Created new departmental procedures in re-organizing how process CCA's
• Working with company systems to decrease Labor cost by 20%
• Collaborated with Management team in the development of WCR project
• Awarded by management with official commendations for personal achievement and contributions to the team.