Summary
Overview
Work History
Education
Skills
Timeline
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Stephanie Haydon

Summary

Organized and dedicated with proven track record of providing exceptional customer service. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Has an expertise in goal setting and active listening. Motivated to learn, grow and excel in any task given.


Computer-literate professional adapts quickly to new software and programs. Bringing strong written and verbal communication skills. Technical skills from doing interviews, researching and writing memorable news stories for weekly college newspaper

Overview

7
7
years of professional experience

Work History

Administrative Graduate Assistant

Liberty University
08.2022 - Current
  • Managed administrative tasks such as emailing, scheduling, and record-keeping to ensure smooth operations within the department.
  • Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
  • Assisted in interviewing potential new employees, coordinated interviews amongst multiple team members, and provided feedback for further review on candidates.
  • Managed expense reports for team staff members, ensuring accurate documentation of spending for budgeting purposes.

Graduate and Commuter Student Lounge Assistant

Liberty University
08.2021 - 05.2022
  • Provided customer service to students and guest visiting the lounge.
  • Made coffee and kept up with restocking throughout the day.
  • Routinely cleaned counters, machines, and seating areas.
  • Assisted on event days with set up, tear down, and worked across multiple stations throughout event.
  • Maintained lounge storage area and implemented new organization structures.

Office Assistant

LB&B Associates
12.2019 - 01.2021
  • Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs using MS Office suite.
  • Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
  • Executed record filing system to improve document organization and management.
  • Verified accuracy of business records by consistently updating customer information.

Hostess

LoneStar
08.2017 - 01.2018
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Answered customer questions about hours, seating and reservation information.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
  • Supported servers, food runners and bussers with keeping dining area ready for every guest.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.

Education

Master of Arts - Communications

Liberty University
Lynchburg, VA
05.2024

Bachelor of Science - Journalism

Liberty University
Lynchburg, VA
05.2022

High School Diploma -

Clayton High School
Clayton, NC
06.2018

Skills

  • Customer service
  • Employee training and development
  • Student Support
  • Filing and data archiving
  • Researching information
  • Spreadsheet management
  • Adobe suite
  • MS suite
  • Utilizing social media
  • Reporting news
  • Article writing proficiency
  • Interviewing skill

Timeline

Administrative Graduate Assistant

Liberty University
08.2022 - Current

Graduate and Commuter Student Lounge Assistant

Liberty University
08.2021 - 05.2022

Office Assistant

LB&B Associates
12.2019 - 01.2021

Hostess

LoneStar
08.2017 - 01.2018

Master of Arts - Communications

Liberty University

Bachelor of Science - Journalism

Liberty University

High School Diploma -

Clayton High School
Stephanie Haydon