Stephanie Hays
Owensboro,KY
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
1
1
Certification
Work History
Human Resources Manager
Liberty Federal Credit Union
11 2011 - Current
- Reconcile & calculate commissions & incentives for employees in assigned regions, ensuring staff understand their comp pans
- Coordinate offers, hiring, onboarding as well as benefit adminstration for new employees
- Create resigntion/termination documents
- Act as the NMLS administrator
Prestige Consultant
Ulta Salon and Cosmetics
03 2011 - 11 2011
- Enhanced client satisfaction by providing personalized consulting services tailored to their unique needs and objectives.
- Built long-lasting relationships with clients through consistent communication, timely follow-ups, and genuine understanding of their needs.
- Provided ongoing support to existing clients as needed, addressing concerns or questions promptly while maintaining strong professional relationships.
- Assisted in new store opening.
Mortgage Loan Processor
U.S. Bank
01 2009 - 02 2011
- Managed a high volume of loan applications, consistently meeting or exceeding established processing timeframes for both new loans and refinancing.
- Reviewed financial statements and contacted institutions and customers to clarify details.
- Handled any conditions sent from underwriting departments.
- Analyzed borrower credit reports and income statements to verify accuracy.
- Assisted underwriters in approving loans by verifying financial information and ensuring accurate documentation.
Benefit Administrator
Specialty Foods Group
01 2008 - 01 2009
- Facilitated open enrollment periods smoothly by organizing informational sessions, distributing materials, and assisting employees with their selections.
- Conducted annual benefits audits to identify discrepancies and ensure accurate record-keeping, maintaining an organized system for easy access.
- Improved employee understanding of benefit offerings through clear communication, informative presentations, and one-on-one consultations.
- Collaborated with payroll department to ensure accurate benefit deductions on employee paychecks and address any discrepancies in a timely manner.
- Developed training materials for new hires on the company''s benefits package, fostering a clear understanding from day one of employment.
Account Executive
The Anderson Group
08 2006 - 12 2007
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Assisted in the onboarding process for new clients, ensuring a smooth transition into the company''s roster of accounts.
- Maintained up-to-date knowledge on product offerings, ensuring accurate representation during sales pitches or negotiations with clients.
- Octained Life & Health State Insurance License, insured & bonded. Still maintain an active license.
Group Benefit Account Administrator
The Wheeler Companies
01 1996 - 05 2006
- Maintained accurate records and documentation, ensuring compliance with relevant regulations and policies.
- Managed multiple high-profile accounts simultaneously, maintaining a high level of attention to detail and organization.
- Enhanced client satisfaction with timely resolution of inquiries and effective communication.
- Oversaw account transitions during mergers or acquisitions, ensuring seamless integration into existing systems without disruption to client services.
- Conducted benefit trainings, open enrollments & client relations for large organizati9ns, such as Nucor Steel, Birmingham Steel, and LG&E
Education
Bachelor's of Science - Business Admin/Mgmt
University of South Florida
05.1999
Skills
Benefit Administration
Group Benefits
Mortgage Processing
Human Resource Administration & Management
Certification
Life & Health Insurance License, Insured & Bonded
Timeline
Human Resources Manager
Liberty Federal Credit Union
11 2011 - Current
Prestige Consultant
Ulta Salon and Cosmetics
03 2011 - 11 2011
Mortgage Loan Processor
U.S. Bank
01 2009 - 02 2011
Benefit Administrator
Specialty Foods Group
01 2008 - 01 2009
Account Executive
The Anderson Group
08 2006 - 12 2007
Group Benefit Account Administrator
The Wheeler Companies
01 1996 - 05 2006
Bachelor's of Science - Business Admin/Mgmt
University of South Florida
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