Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Stephanie Hays

Kempner,TX

Summary

Dynamic leader with a proven track record at Benny Boyd Dodge Chrysler Jeep, enhancing operational efficiency and customer satisfaction. Expert in workflow optimization and staff training, adept at fostering teamwork and collaboration. Achieved significant improvements in service delivery and revenue growth through strategic planning and customer relationship management.

Overview

9
9
years of professional experience

Work History

Service Lane Manager

Benny Boyd Dodge Chrysler Jeep
07.2022 - Current
  • Collaborated with sales teams to identify cross-selling opportunities, increasing revenue streams for the company.
  • Established a positive work environment that promoted teamwork, open communication, and employee recognition initiatives.
  • Ensured compliance with industry regulations and company policies by conducting regular audits and enforcing corrective actions as needed.
  • Increased employee performance by providing ongoing training, coaching, and feedback to team members.
  • Improved service quality by implementing standardized procedures and maintaining a consistent level of performance across the team.
  • Analyzed customer feedback data to identify areas for improvement in service delivery, leading targeted training sessions for staff members accordingly.
  • Implemented preventive maintenance programs to reduce equipment downtime and prolong their lifespan.
  • Maintained accurate records of all transactions and ensured timely submission of reports to senior management.
  • Reduced wait times for customers with strategic resource allocation and appointment scheduling.
  • Oversaw repair work orders, ensuring timely completion within budget constraints while maintaining high-quality standards.
  • Fostered strong relationships with clients through exceptional communication skills and proactive problem resolution.
  • Enhanced customer satisfaction by efficiently managing service lane operations and addressing client concerns.
  • Managed inventory levels to ensure adequate supplies for daily operations while minimizing costs and waste.
  • Maximized operational efficiency by staying updated on industry trends and incorporating best practices into everyday tasks.
  • Coordinated with other departments to create a seamless customer experience, addressing any potential bottlenecks in service.
  • Streamlined workflow processes for improved productivity, implementing effective scheduling and task delegation.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Established team priorities, maintained schedules and monitored performance.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Defined clear targets and objectives and communicated to other team members.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.

Office Manager

H&r Block
06.2019 - 06.2022
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained computer and physical filing systems.
  • Updated reports, managed accounts, and generated reports for company database.
  • Created, maintained and updated filing systems for paper and electronic documents.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Developed and maintained successful relationships with vendors, suppliers and contractors.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Managed office operations while scheduling appointments for department managers.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
  • Coordinated special projects and managed schedules.
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
  • Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
  • Controlled finances to lower costs and keep business operating within budget.
  • Coached new hires on company processes while managing employees to achieve maximum production.
  • Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
  • Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
  • Managed compliance to keep organization operating within legal and regulatory guidelines.
  • Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
  • Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
  • Reported to senior management on organizational performance and progress toward goals.
  • Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
  • Evaluated employee records and productivity and submitted evaluation reports.
  • Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
  • Organized travel arrangements for executives by researching cost-effective options while accommodating individual preferences.
  • Delivered performance reviews, recommending additional training or advancements.
  • Implemented new software tools for streamlined project management, increasing efficiency in task completion across teams.
  • Improved safety procedures to promote employee well-being and safety and protect company from potential liability.
  • Improved employee retention rates by fostering a positive work environment and providing growth opportunities through training programs.
  • Optimized workspace usage by reorganizing floor plans according to team needs and office layout constraints.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Established team priorities, maintained schedules and monitored performance.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Defined clear targets and objectives and communicated to other team members.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Developed detailed plans based on broad guidance and direction.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
  • Managed senior-level personnel working in marketing and sales capacities.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Launched quality assurance practices for each phase of development

Store Manager

Bush's Chicken
12.2018 - 06.2020
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Approved regular payroll submissions for employees.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Supervised guests at front counter, answering questions regarding products.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
  • Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
  • Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
  • Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
  • Developed a successful employee retention plan, reducing staff turnover rates significantly.
  • Developed and implemented successful staff incentive programs to motivate employees.
  • Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
  • Assessed local market trends to make informed decisions regarding product assortment adjustments or pricing changes based on consumer demand patterns.
  • Streamlined purchasing processes, negotiating with vendors for better prices and payment terms.
  • Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Interacted well with customers to build connections and nurture relationships.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Assisted in recruiting, hiring and training of team members.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Reported issues to higher management with great detail.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Raised property accuracy and accountability by creating new automated tracking method.

Warehouse Receiving Clerk

AAFES
08.2017 - 06.2019
  • Improved warehouse efficiency by accurately receiving, processing, and organizing incoming shipments.
  • Assisted in optimizing warehouse layout for efficient space utilization, resulting in better organization and improved workflow.
  • Reduced errors in order processing by carefully inspecting received goods for damages or discrepancies and reporting any issues promptly.
  • Ensured compliance with safety regulations by maintaining a clean and hazard-free work environment at all times.
  • Streamlined shipping and receiving processes by implementing a standardized unloading procedure for all incoming shipments.
  • Supported warehouse operations by assisting with picking, packing, and loading orders as needed during peak periods.
  • Maintained positive relationships with vendors, ensuring smooth communication regarding shipment statuses and delivery schedules.
  • Collaborated with purchasing department to resolve invoicing discrepancies and ensure accurate vendor payments.
  • Implemented effective storage strategies that maximized available space while minimizing retrieval time for commonly accessed items.
  • Established and maintained a strong working relationship with quality control teams to guarantee consistent adherence to product specifications and company standards.
  • Coordinated closely with transportation providers to ensure timely pickup of outgoing shipments, reducing delays caused by scheduling conflicts or miscommunication.
  • Conducted regular inventory audits to maintain accurate stock levels and identify areas for improvement in inventory control procedures.
  • Aided in the implementation of new software systems designed to improve overall warehouse logistics management capabilities.
  • Contributed to team efforts in meeting deadlines by consistently prioritizing tasks based on urgency and business needs.
  • Participated in continuous improvement projects aimed at streamlining processes, increasing productivity, and reducing costs throughout the warehouse operation.
  • Provided exceptional customer service while resolving issues related to incorrect deliveries or missing items promptly and professionally.
  • Facilitated cross-training initiatives within the team to promote versatility among staff members and reduce downtime due to absences or employee turnover.
  • Served as an effective mentor to new team members by providing comprehensive training on warehouse procedures, safety protocols, and best practices for efficient receiving operations.
  • Enhanced inventory management through meticulous record-keeping and timely updates in the warehouse management system.
  • Received incoming shipments, compared contents against associated records and transmitted to proper department.
  • Communicated with vendors and suppliers to verify timely delivery of goods.
  • Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
  • Completed basic mathematical calculations to check weights and dimensions of shipments.
  • Reviewed order data to verify transactions and shipping dates.
  • Inspected merchandise and sent damaged pieces for repair before shipment.
  • Conducted counts and audits of inventories to identify and resolve discrepancies in records.
  • Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
  • Analyzed data to prepare reports and identify process improvements.
  • Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary, and communicating variances to customers.
  • Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
  • Operated equipment such as forklifts and balers to move outgoing shipments to loading area.
  • Processed invoices and order forms for goods received and shipped for proof of transactions.
  • Verified transactions, product orders and shipping dates and entered information into databases and reports.
  • Collaborated with internal departments to verify customer satisfaction and order accuracy.
  • Handled day-to-day shipping and receiving overseeing more than Number packages per day.
  • Conducted research to address shipping errors and packaging mistakes.
  • Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
  • Processed required paperwork to expedite handling of shipped and received goods.
  • Sorted and delivered materials to different work areas and staff.
  • Inspected incoming and outgoing shipments to identify discrepancies with records.
  • Utilized forklift or pallet truck to load, unload, transport and store goods.
  • Worked effectively with shippers to resolve shipment issues, damaged materials and shortages.
  • Drafted and managed work and shipping orders, bills of lading, and shipping route materials for accurate and compliant recordkeeping.
  • Packed, secured, labeled and applied postage to materials to prepare items for shipment.
  • Verified orders by comparing names and quantity of items packaged with shipping documents.
  • Supported reporting, accounting and recordkeeping staff with accurate updates regarding shipment information.
  • Compared shipping orders and invoices against contents received to verify accuracy.
  • Maintained up-to-date price lists to accurately calculate shipping, shortage and demurrage costs.
  • Partnered with representatives from different carriers to arrange materials shipments.
  • Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
  • Factored shipping procedures, rates and routes in making determinations on best shipping methods for materials.
  • Moved shipment materials to and from designated areas using lift and hand trucks.
  • Requisitioned new supplies and maintained storage areas for smooth department operations.
  • Communicated with carrier representatives, arranging for special deliveries and shipment receipts.
  • Corresponded with carrier representatives to make arrangements and provide instructions for shipment and delivery of orders.

Sales Associate

AAFES
08.2016 - 02.2017
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
  • Generated new sales leads to achieve and exceed monthly sales goals.
  • Maximized profitability with strategic upselling techniques during one-on-one interactions with clients at the point of purchase.
  • Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
  • Utilized cross-selling techniques to introduce customers to complementary products, increasing average transaction size.
  • Assisted in the development and implementation of marketing initiatives to promote store events and special promotions.
  • Streamlined processes within the store''s operations by organizing merchandise layouts for easy access.
  • Conducted regular competitor analysis to stay informed about market trends, adjusting pricing strategies accordingly for optimal results.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Managed efficient cash register operations.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Used in-store system to locate inventory and place special orders for customers.
  • Prioritized helping customers over completing other routine tasks in store.
  • Developed strong rapport with customers and created positive impression of business.
  • Recommended complementary purchases to customers, increasing revenue.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Wrapped, boxed and weighed bakery department products.

Sales Assistant

Kathleen's Closet
03.2015 - 02.2017
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Processed transactions accurately while maintaining a high level of customer service.
  • Increased sales by building strong customer relationships and providing excellent service.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
  • Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
  • Collaborated with team members to achieve a cohesive and efficient store environment.
  • Met and exceeded sales targets consistently, contributing to overall team success.
  • Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
  • Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
  • Participated in ongoing training to stay updated on current products, promotions, and industry trends.
  • Kept up-to-date records of daily sales activities, monitoring progress towards individual goals.
  • Built rapport with repeat customers, fostering long-term loyalty to the brand.
  • Established rapport with customers using active listening and interpersonal skills.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Fielded customer questions to share information about products, availability, and pricing.
  • Trained new hires on company policies, procedures, sales tactics helping them integrate seamlessly into the team.
  • Executed visual merchandising strategies to attract customers and drive sales.
  • Boosted store revenue through upselling and cross-selling techniques.
  • Offered exceptional after-sales support by following up with clients on purchases or addressing any concerns promptly.
  • Developed innovative ways to showcase products effectively in-store displays, increasing visibility for less-popular items.
  • Utilized customer feedback to identify areas for improvement within the store''s operations or offerings.
  • Communicated orders to vendors, scheduling carriers for pickup if needed.
  • Organized promotional events to engage potential customers and generate new business opportunities.
  • Supported store management with administrative tasks such as scheduling appointments or updating client records.
  • Collaborated with sales and marketing teams to establish accurate representation of products marketed to customers.
  • Gathered and prepared sales materials in preparation for sales meetings.
  • Implemented loss prevention strategies by monitoring suspicious activity closely throughout the day-to-day operations of the store.
  • Entered, coded and processed vendor invoices and helped track expenses for capitalizations.
  • Researched new clients for sales team, inputting contact information into Salesforce.
  • Composed routine correspondence and prepared reports or replies to requests for information within areas of responsibility.
  • Prepared PowerPoint presentations and Word documents for sales presentations.
  • Coordinated logistics and catering for meetings and sales events.
  • Facilitated ordering and processing of business cards and nameplates for sales team.
  • Managed efficient cash register operations.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Developed strong rapport with customers and created positive impression of business.
  • Prioritized helping customers over completing other routine tasks in store.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Used in-store system to locate inventory and place special orders for customers.
  • Recommended complementary purchases to customers, increasing revenue.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Wrapped, boxed and weighed bakery department products.

Education

Associate Of General Studies - General Studies

Central Texas College
Killeen, TX

Skills

  • Staff Training and Development
  • Technical knowledge
  • Workflow Optimization
  • Teamwork and Collaboration
  • Customer Service
  • Computer Skills
  • Decision-Making
  • Team Leadership
  • Problem Resolution
  • Professional and Courteous
  • Work Planning and Prioritization
  • Scheduling and Coordinating
  • Managing Operations and Efficiency
  • Customer Relationship Management
  • Hiring and Training
  • Training and Development
  • Team Development
  • Good Judgment
  • Staff Management
  • Task Delegation
  • Documentation And Reporting
  • Employee Coaching and Mentoring
  • Schedule Management
  • Staff Training
  • MS Office
  • Preventive Maintenance
  • Interpersonal Relations
  • Administration and Reporting

Accomplishments

Served as a Family Readiness Group Leader for military functions. Oversaw the FRG program, collaborated with other spouses to implemented new and creative ideas to boost family involvement in the program. Coordinated and ran fund raising events.

Timeline

Service Lane Manager

Benny Boyd Dodge Chrysler Jeep
07.2022 - Current

Office Manager

H&r Block
06.2019 - 06.2022

Store Manager

Bush's Chicken
12.2018 - 06.2020

Warehouse Receiving Clerk

AAFES
08.2017 - 06.2019

Sales Associate

AAFES
08.2016 - 02.2017

Sales Assistant

Kathleen's Closet
03.2015 - 02.2017

Associate Of General Studies - General Studies

Central Texas College

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Stephanie Hays