Summary
Overview
Work History
Education
Skills
Community Service
Specialized Training And Licenses
Timeline
Generic

Stephanie H. Carter

Silver Spring,USA

Summary

Accomplished property management professional with a decade of experience spanning property management, consumer goods, and real estate sectors. Exhibits clear, effective communication, and leadership style. Noted for expertise in B2B sales, marketing, and team leadership, with a demonstrated track record of driving results, guiding teams, and consistently surpassing organizational objectives.

Overview

14
14
years of professional experience

Work History

Resident Manager, Summit Hills Apartments

Southern Management Companies
Silver Spring, MD
08.2021 - Current
  • Graduated at the top of the class from Southern Management Property Management and Leadership Programs (Southern Difference Institute and Leadership College). Voted keynote speaker by peers for both graduations.
  • Achieved a delinquency rate of less than 3% across all accounts annually. Post rents, process invoices for payment, code charges per chart Of accounts, generate renewals.
  • Spearheaded two capital asset projects, enhancing community landscaping and parking solutions. Developed a commercial parking program to generate additional income and resolve parking issues.
  • Designed community engagement programs to foster resident interaction and retention.
  • Reviewed applications, prepared weekly/monthly reports for delinquency, occupancy, expenses, customer service, and building repairs.
  • Coordinated on-site evictions, acting as a liaison between the corporate office and the courts.

Community Manager, The Manor at Victoria Park

Avanath Capital Operations
Temple Hills, MD
03.2018 - 12.2019
  • Won Maryland “Best in Class” award given by the Property Management Association within 4 months of starting with the organization.
  • Facilitated $2.5-million-dollar renovation of 148-Tax Credit senior living community. Worked closely as a key liaison with the construction team, and upper management. Responsible for upgrading common areas, and amenities as well as improvements to the exterior of the community.
  • Managed 4 staff members. Arranged training specifically for each position to support development of each position.
  • Implemented Health and Wellness program at the community by partnering with University of MD health care to provide health care services on site at the community.
  • Exceeded expectations for economic occupancy of 95% while maintaining an average occupancy of 96% from time property was acquired. Delinquency less than 1% over a 12-month period by posting timely and pursuing aged receivables prior to move-out to reduce 3rd party collection costs and increasing dollars collected in-house.
  • Volunteered on diligence team when purchasing new communities, Activities include, conducting building inspections and providing audit of file.

Community Manager, F1rst Residences

DP Management
Washington, DC
01.2017 - 03.2018
  • Floating Manager rotating 3 affordable housing communities weekly. Responsible for all day-to-day property management, leasing, marking, variance reports, recertification's and unit turns, work order completion. Maintained 98% occupancy over a 12-month period for both sites.
  • Lease-up coordinator of 50 Inclusionary Zone homes for 325-unit brand new luxury high-rise building. Work with DHCD housing to conduct lottery for affordable housing in DC.
  • Completed income qualification and compliance review of all applications within 24 hours to expedite approval process and increase preleased occupancy.
  • Planned social events as marketing tool to drive traffic to the community.

Community Manager, Wheelhouse of Fair Oaks

Thrive Communities
Fairfax, VA
12.2015 - 10.2016
  • Oversaw a luxury apartment community in Fairfax, VA. Completed within 9 months of acquisition 491- unit occupied renovation, that also included clubhouse and amenities. Twenty-million-dollar project completed 3 months ahead of due date.
  • Created plan for community to win property management 2016 PACE AWARD in the D.C. Metro area for Best-in-Class” property competing with traditional properties with averages rents of $1650-$1750. Won the award August 2016.
  • Collected and analyzed previous 12 months expenses to draft annual operating budget and capital improvement plan. Provided monthly owner’s report to include delinquency, vacancy, marketing and variance reports.
  • Marketed community on Facebook. Created community information blog on community website. Created marketing strategy obtain 10 new corporate accounts.

Assistant/Accounting Property Manager, The Crossings

Quadrangle Management Company
Washington, DC
11.2011 - 12.2015
  • Assistant Manager of a 575-luxury apartment community in Gaithersburg. Responsible for training and oversight of Leasing Manager and Renewal Specialists daily goals and monthly progress to make sure property goals and deadlines were met.
  • Managing duties included posting rents in Yardi Voyager and processing online payments daily. Delinquency was under 5% by preparing late notices on time and filing evictions when due monthly.
  • Inspected units upon tenant move-out, processed security deposits and created statements showing monies owed or refunds due. Recovered 50% of aged receivables with consistent in-house collection activity.

Education

Bachelor of Science - Sociology

Virginia Polytechnic Institute and State University
Blacksburg, VA
Blacksburg, VA

Skills

  • Budget, financial analysis, and reporting
  • Negotiation skills
  • Problem solving
  • Verbal and written communication
  • Team management
  • Rent collection
  • Leasing
  • B2B sales
  • Customer service focused
  • Operations management
  • Marketing strategies
  • Leadership
  • Teamwork and collaboration
  • Yardi/OneSite

Community Service

  • Advocate, Generosity Global – Supporting homeless families in Baltimore, MD
  • Volunteer, YMCA Grand Sharing Program for Seniors

Specialized Training And Licenses

  • Full athletic scholarship recipient, Women’s Basketball, Virginia Tech
  • Licensed Realtor, Maryland

Timeline

Resident Manager, Summit Hills Apartments

Southern Management Companies
08.2021 - Current

Community Manager, The Manor at Victoria Park

Avanath Capital Operations
03.2018 - 12.2019

Community Manager, F1rst Residences

DP Management
01.2017 - 03.2018

Community Manager, Wheelhouse of Fair Oaks

Thrive Communities
12.2015 - 10.2016

Assistant/Accounting Property Manager, The Crossings

Quadrangle Management Company
11.2011 - 12.2015

Bachelor of Science - Sociology

Virginia Polytechnic Institute and State University

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