Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Stephanie Hearon

Edmond,OK

Summary

Proven leader and skilled cosmetologist with extensive experience in salon and business management, including a successful tenure at Spring Creek of Edmond Apartments. Specializes in upselling services and staff development, achieving significant revenue growth and high employee retention rates. Excels in client account management and team leadership, driving operational excellence and customer satisfaction.

Overview

21
21
years of professional experience

Work History

Salon Owner/Operator

Self-employed
01.2022 - Current
  • Efficiently managed salon operations, ensuring seamless day-to-day functioning and delivering exceptional customer experiences.
  • Implemented measures to uphold cleanliness standards, follow licensing requirements, and enforce workplace safety guidelines resulting in a well-maintained and inviting atmosphere for both clients and staff.
  • Kept all building areas and equipment functional and well-organized to promote business performance.
  • Expanded salon offerings by staying current with industry trends, incorporating new treatments into the service menu as appropriate.
  • Optimized scheduling procedures to maximize appointment efficiency while accommodating client needs and minimizing wait times.
  • Implemented a reward system for employee performance, motivating staff to continually strive for excellence.
  • Drove brand visibility and website traffic through effective launch of social media campaigns. Strengthened community ties by coordinating cross-promotional events with local businesses.
  • Provided financial management through preparation of bank deposits and settlement of sales, returns, and transaction reports.
  • Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
  • Implemented targeted marketing strategies that attracted new clients and increased overall revenue.
  • Recruited talented stylists and support staff to maintain a high level of expertise within the salon team as well as training and motivating employees to perform daily business functions.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Enhanced employee morale via regular performance reviews, constructive feedback, and professional development opportunities.
  • Conducted regular competitor analysis to stay ahead of market trends as well as continually refining services offered in response.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Managed challenging customers and clients to promote positive relationships, provide assistance to junior personnel, and maintain superior customer service.

Cosmetologist

Self-employed
12.2005 - 01.2022
  • Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
  • Scheduling appointments, answering phones, greeting clients, processing payments, and creating client service tickets while managing multiple clients simultaneously.
  • Demonstrated high level of customer service to increase retention and satisfaction by educating clients on proper hair care techniques to promote healthier hair between appointments.
  • Stayed current with industry trends and techniques by attending workshops, trade shows, and continuing education courses.
  • Developed strong rapport with clients through consistent high-quality service, resulting in repeat business and referrals.
  • Assisted in inventory management by tracking product usage, reordering supplies as needed, and maintaining an organized workspace.

Assistant Apartment Manager

Spring Creek of Edmond Apartments
12.2003 - 01.2007
  • Managed financial records by collecting rent from 252 tenants and reconciling monthly accounts payable and receivable, resulting in timely payments and improved cash flow.
  • Built enduring connections with customers through outstanding customer service, resulting in strong resident loyalty.
  • Increased lease renewal rates through proactive communication with residents regarding upcoming expirations.
  • Partnered with local businesses to offer exclusive discounts for residents, adding value to the community and strengthening relationships within the neighborhood.
  • Conducted move-out and move-in inspections to determine charges for damages and market readiness.
  • Met with potential tenants to negotiate rent, explain occupancy terms and show available units.
  • Ensured seamless move-ins for new tenants by facilitating the completion of lease paperwork, conducting thorough walkthrough, and handling lease and rental applications utilizing Yardi Software.
  • Assisted in the development of marketing strategies to increase property visibility and occupancy rates.
  • Assisted in staff training initiatives, leading workshops on customer service best practices for newly-hired employees.
  • Performed routine inspections to identify any potential damage to both the interior and exterior of properties, ensuring adherence to local, state, and federal regulations.
  • Managed vendor relationships to ensure quality services were provided at competitive prices.
  • Communicated effectively with owners, residents, and on-site associates.
  • Coordinated appointments to show marketed properties.
  • Achieved high tenant satisfaction by promptly addressing and resolving building issues through 24/7 on-call service.
  • Analyzed and negotiated bids from property services contractors, resulting in significant cost savings.

Education

Associate of Arts - Nursing Science

University of Central Oklahoma
Edmond, OK

State Board of Cosmetology License - Cosmetology

Francis Tuttle Technology Center - Portland
Oklahoma City, OK
12.2005

GED -

Edmond Memorial High School
Edmond, OK
05.1996

Skills

  • Upselling Services
  • Employee Training
  • Staff Management
  • Salon Marketing
  • Business Management
  • Client Account Management
  • Hiring and Onboarding
  • Policy Development and Enforcement

Additional Information

Member and Ambassador with the Edmond Chamber of Commerce.

Timeline

Salon Owner/Operator

Self-employed
01.2022 - Current

Cosmetologist

Self-employed
12.2005 - 01.2022

Assistant Apartment Manager

Spring Creek of Edmond Apartments
12.2003 - 01.2007

Associate of Arts - Nursing Science

University of Central Oklahoma

State Board of Cosmetology License - Cosmetology

Francis Tuttle Technology Center - Portland

GED -

Edmond Memorial High School

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