Stephanie Helgoe
Summary
Resourceful counseling professional with experience in providing individual and group support to help clients suffering from substance abuse issues. Skilled in developing and implementing treatment plans, conducting assessments and providing referrals to external resources. Committed to advocating for client rights and helping build positive coping skills. Desire to pursue new role in the Probation field.
Overview
19
19
years of professional experience
Work History
Case Management Assistant
Hennepin County DOCCR
09.2024 - Current
- Monitored clients placed on EHM, issuing violation reports and warrants as needed, utilizing multiple programs, including CSTS, OMS, BI, and email..
- Skilled at working independently and collaboratively in a team environment.
- Learned and adapted quickly to new technology and software applications.
- Worked flexible hours across night, weekend, and holiday shifts.
- Excellent communication skills, both verbal and written.
Administrative Assistant
Copperfield Hill Senior Living
01.2010 - 01.2012
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Maintained inventory of office supplies and placed orders.
Drug and Alcohol Counselor
Specialized Treatment Services
08.2021 - 09.2024
- Provide evidence-based individual and/or group counseling.
- Utilize a multidisciplinary approach to client care with medical staff, mental health providers, CPS, and/or probation..
- Monitored client progress to make necessary adjustments for client success.
- Promoted a safe therapeutic environment that fostered trust between clients and counselor by setting clear boundaries and expectations.
- Connected clients with relevant referrals, including housing assistance, employment support, or additional mental health services when needed.
- Conducted comprehensive assessments and screenings to accurately identify client needs and appropriate levels of care required.
- Ensured compliance with federal, state, and local regulations governing addiction counseling practices through documenting and treatment entries.
- Provided crisis intervention services when necessary, deescalating situations and connecting clients with appropriate resources.
- Displayed sensitivity to cultural and linguistic needs of clients and families served.
Recovery Specialist
Twin Town Treatment Centers
06.2018 - 03.2020
- Improved the overall recovery process for clients by advocating for their needs within the treatment team.
- Assisted clients in achieving their personal goals by providing continuous emotional support and resources.
- Documented case management activity for accurate, reliable records.
- Created a safe space for open dialogue among peers, encouraging shared experiences and mutual support during group sessions.
- Coordinated closely with clinical staff regarding updates on client progress or concerns that may require additional intervention or support.
- Documented client interactions accurately and diligently, ensuring proper tracking of progress over time.
- Provided emergency response in crisis situations to diffuse tensions and prevent violence.
- Transported clients to various appointments.
Accounting Assistant
Lawn Ranger
07.2012 - 07.2014
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Generated invoices upon receipt of billing information and tracked collection progress.
- Managed and responded to correspondence and inquiries from customers and vendors.
- Maintained strict confidentiality of sensitive financial data, protecting company integrity and privacy rights of individuals involved.
Administrative Assistant
Green Stuff Outdoor Services
10.2010 - 07.2012
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Managed filing system, entered data and completed other clerical tasks.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Marketing Director
Copperfield Hill Senior Living
01.2006 - 01.2007
- Optimized digital marketing efforts for increased online presence and customer engagement.
- Managed annual marketing budget, ensuring cost-effective allocation of resources for maximum impact.
- Conducted tours of available units and completed lease signings.
Education
MCTC - Addiction studies
MCTC
Minneapolis, MN12.2021
No Degree - Accounting
Hennepin Technical College
Brooklyn Park, MNNo Degree - Nursing
Rasmussen University
Brooklyn Park, MNSkills
- Proficient in Microsoft Office
- Proficient in CSTS and OMS
- Experience in MMT and Harm Reduction
- Communication skills
- Motivational interviewing
- Case planning
- Follow-up skills
- Relationship building
- De-escalation techniques
- Confidentiality practices
- Data entry software
- Cultural Competency
- Clinical documentation
- Referral networking
- Substance abuse assessments
Awards
- President's List
- Dean's List
- Honor Society
Timeline
Case Management Assistant
Hennepin County DOCCR
09.2024 - Current
Drug and Alcohol Counselor
Specialized Treatment Services
08.2021 - 09.2024
Recovery Specialist
Twin Town Treatment Centers
06.2018 - 03.2020
Accounting Assistant
Lawn Ranger
07.2012 - 07.2014
Administrative Assistant
Green Stuff Outdoor Services
10.2010 - 07.2012
Administrative Assistant
Copperfield Hill Senior Living
01.2010 - 01.2012
Marketing Director
Copperfield Hill Senior Living
01.2006 - 01.2007
MCTC - Addiction studies
MCTC
No Degree - Accounting
Hennepin Technical College
No Degree - Nursing
Rasmussen University
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