STEPHANIE ANN HELMER
Madison,NJ
Summary
Detail-oriented Compliance Specialist, dedicated to improving policies and procedures in all Compliance areas. Hardworking and driven with quality-focused and proactive approach. Bringing over 7 years of experience in the Compliance Industry. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
25
25
years of professional experience
Work History
Compliance Specialist
Arxada, LLC
07.2021 - Current
- At the direction from the Head of Arxada’s Legal Department, manage the Ethics and Compliance data systems, conduct and manage global investigations and other performed duties assigned by Legal Department
- Establish and execute risk assessment frameworks to including designing and implementing both global (strategic) and local (tactical) risk assessments
- On a continuing basis, evaluate and measure the effectiveness of internal controls relating to compliance and legal risks
- Risk Assessment: Assist in the establishment and execution of a risk-assessment framework to identify, build, scope, and execute risk assessments both locally and globally based on current and/or anticipated laws and/or regulations
- Managing the following data systems: the Ethics Hotline, Compliance Training Platform, and Third Party Due Diligence and Risk Management System
- Establish and execute risk assessment frameworks to including designing and implementing both global (strategic) and local (tactical) risk assessments
- On a continuing basis, evaluate and measure the effectiveness of internal controls relating to compliance and legal risks
- Create and Maintain the Global Legal's Team Intranet Site.
- Assist Cheif Compliance Officer and Executive Management Team on various Compliance Tasks.
- Risk Assessment: Assist in the establishment and execution of a risk-assessment framework to identify, build, scope, and execute risk assessments both locally and globally based on current and/or anticipated laws and/or regulations
- Assist with risk assessment reporting and mitigation activities
Compliance Analyst
Business Credentialing Services, INC
01.2016 - 01.2020
- Audited multiple Clients: Commercial Real Estate Property Managers and Construction Building Companies Insurance requirement documentation to determine compliancy
- Collaborated with the Client, Subcontractors, Insurance Brokers, Vendors, and Risk Managers for their insurance policies to a level of compliance with the Clients' standards
- Audit and compare data to client rule sets to check for deficiencies
- Analyze and revise contracts to ensure vendors are in compliance with client’s demands
- Communication on a daily basis either telephone calls or emails to vendors to ensure that they meet the requirements of clients
- Trained Clients on the Insurance Requirements for the reviewing process of auditing Insurance documentation
- Worked with the Internal Management Team to prioritize suggested changes to improve daily operations.
- Supported and trained customers on compliance-related issues.
- Wrote, reviewed and interpreted contract documents.
PROGRAM INTEGRITY ASSURANCE REVIEWER
Solix, INC
01.2015 - 01.2016
- Audit Applications from Schools and Libraries to determine grant eligibility for Telecommunications and Internet Access Services and Resolve Applicant issues
- Reviewed all program forms, invoices and supporting documentation from Applicants and Service Providers seeking to participate in the program
- Ensure conformance with Program Rules, completeness, and accuracy for all information
- Responded quickly to inquiries from Applicants, Service Providers and Customers
- Investigated problems and implemented corrective actions for recurring discrepancies.
- Recorded, analyzed and distributed statistical information.
- Verify compliance of different technological components and their management
- Efficiently communicated amongst intercompany departments to ensure accuracy in all facets of the auditing process
Office Manager
Steven Helmer Plumbing and Heating Company
01.2010 - 01.2014
- Maintained computer and physical filing systems.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
Assistant
INVESTORS SAVINGS BANK
01.2008 - 01.2009
- Collected and reviewed loan information from the Banks Loan Department to ensure yearly earned report was current
- Conducted thorough research using diverse resources to assist professional staff with routine and special project tasks.
- Communicated proactively with supervisors, immediately explained issues and teamed on appropriate solutions.
- Attended to office operations and required paperwork.
Client Support Specialist
Pfizer Team
06.1998 - 12.2006
- Prepared project timelines, coordinated trainings and established SOPs.
- Contributed to the Client's ‘Day in the Life’ program
- Verified basic needs are being met, providing navigation assistance for various benefits and available services.
- Provided excellent customer service by following up with the Client.
- Developed business correspondence and procedure manuals for ‘Applications’, as well as Client Support Center procedures
- Responded proactively and positively to rapid change.
- Delivered outstanding service to clients to not only maintain but to extend relationship for future business opportunities.
- Exhibited high energy and professionalism when dealing with the Client.
- Trained new personnel regarding company operations, policies and services.
- Effective liaison between the Client and internal departments.
- Cross-trained and backed up other customer service managers. Investigated and resolved accounting, service and delivery concerns.
- Developed highly empathetic client relationships and earned reputation for exceeding Customer Service standard goals.
- Implemented and developed customer service training processes, as well as the Client's job responsibilities.
- Delivered technical support to Product Development Department on software and hardware issues
- Provided suggestions for process, application or documentation improvement.
- Investigated and resolved customer inquiries and complaints quickly.
Division Support Specialist
Pfizer Team
12.2000 - 09.2005
- Point of Contact’ for Pfizer’s Field Force Division, monitored, resolved and expedited critical issues
- Implemented and monitored Help Center Projects, Pilots, and Trainings and Field Force
- Provided Field Support at Yearly Manager Meeting
- Facilitated New Hire Trainings and Field Force ‘Roll-outs of New Software/Hardware
- Delivered technical support to Product Development Department on software and hardware issues
Education
Paralegal Certification -
Fairleigh Dickinson University
Madison, New Jersey 10.2018
Bachelor of Arts - Art History
WILLIAM PATERSON UNIVERSITY
Wayne, New Jersey 06.1998
Skills
- COMPUTER SKILLS
- Proficient in various programs
- Compliance Knowledge
- Employee Recognition
- Auditing Processes
- Trend Monitoring
- Scripting and Documentation
- Project Requirements
- Client Correspondence
Affiliations
NORMANDY PARK SCHOOL, Morristown, NJ- Home and School Association Board Member, Treasurer, and Home Room Parent
Cub Scouts Den Leader for Fishawack District Pack 228 in Morristown, NJ
Notary Public- June 2018
Yoga Certified Instructor
Received a 200 Hour Teacher Training Certification with a 2 month span. Currently trained Vinyasa Yoga. .
Timeline
Compliance Specialist
Arxada, LLC
07.2021 - Current
Compliance Analyst
Business Credentialing Services, INC
01.2016 - 01.2020
PROGRAM INTEGRITY ASSURANCE REVIEWER
Solix, INC
01.2015 - 01.2016
Office Manager
Steven Helmer Plumbing and Heating Company
01.2010 - 01.2014
Assistant
INVESTORS SAVINGS BANK
01.2008 - 01.2009
Division Support Specialist
Pfizer Team
12.2000 - 09.2005
Client Support Specialist
Pfizer Team
06.1998 - 12.2006
Paralegal Certification -
Fairleigh Dickinson University
Bachelor of Arts - Art History
WILLIAM PATERSON UNIVERSITY
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