Stephanie Helton
Wilmer,AL
Summary
Dynamic Lead Tech Manager with a proven track record at Southern Eye Group, enhancing customer satisfaction and fostering high-performing teams. Skilled in team leadership, I've developed strong relationships and streamlined workflows, significantly boosting employee morale and retention. Expert in applanation and refraction, my approach has always prioritized continuous learning and patient care excellence.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Lead Tech Manager
Southern Eye Group
03.2011 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed and maintained relationships with patients, employees and drug reps.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Organized professional development programs for staff, leading to improved performance and skill sets.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry patients.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Performed and trained comprehensive and intermediate exams on patients for doctors.
- Performed diagnostic testing on patients including: OCTs, corneal topography, IOL master 500 and 700, manual ascans, Humphrey visual fields, and fundus and stereo disc photography
Ophthalmology Technician
Premier Medical
06.2003 - 01.2008
- Maintained patient confidentiality at all times, adhering to HIPAA regulations and safeguarding sensitive medical information.
- Increased clinic revenue through effective sales techniques when recommending optical products such as frames, lenses, or coatings to patients.
- Provided exceptional customer service while answering phones, scheduling appointments, and addressing patient inquiries or concerns.
- Participated in ongoing professional development opportunities to stay current with industry best practices and advancements in ophthalmic technology.
- Collaborated effectively with staff members across various departments to ensure seamless delivery of quality patient care services.
- Promoted preventive eye care by counseling patients on the importance of regular eye exams and screenings for early detection of potential issues.
- Supported surgical procedures by setting up instruments, calibrating equipment, and providing assistance as needed during minor operations.
- Collaborated with other healthcare professionals to provide comprehensive eye care services to patients.
- Served as a reliable and knowledgeable resource for patients, providing guidance on appropriate use of medications and eye drops.
- Applied eye medications and drops to dilate pupils in preparation for examinations.
- Triaged phone calls from patients and outside contacts and handled in order of importance.
- Recorded patient history to help ophthalmologists determine diagnoses and treatment plans.
- Instilled anesthetic drops and assisted in laser treatments and minor procedures.
- Measured intraocular pressure using Goldman and Tonopen tonometry process.
- Explained pre- and post-operative procedures to patients and carefully reviewed surgical plans.
- Administered visual acuity tests to measure patient ability to see clearly at different distances and identify visual impairments.
- Operated ophthalmic equipment for patient eye examinations and prepared patients for examinations and surgeries.
- Used Lensometer to measure and record lens power of existing prescriptive spectacles.
- Measured and recorded visual acuity and color vision testing.
- Gathered patient histories, took measurements and completed diagnostic tests as part of detailed ophthalmic evaluations.
- Identified issues during preliminary exam and addressed concerns with physician.
- Cleaned or sterilized ophthalmic or surgical instruments.
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Visual acuity testing
- Confrontation visual fields
- applanation, tonopen and icare tonometry
- Manifest refractions
- Pachymetry
- OCTs, Rnfl and Mac
- Topography
- Manual ascans, IOL master 500 and 700
- Humphrey visual fields
- Fundus photography and stereo disc photos
- Amsler grid testing
- Color vision testing
Certification
COA, OSC
Timeline
Lead Tech Manager
Southern Eye Group
03.2011 - Current
Ophthalmology Technician
Premier Medical
06.2003 - 01.2008
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