Stephanie Henderson
Pueblo,CO
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Life Insurance Agent
American Income Life Insurance Company
08.2024 - Current
- Cultivated customer relationships to provide customized life insurance solutions tailored to individual needs.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Crafted clear, informative reports to explain life insurance policy features and benefits.
- Developed comprehensive financial plans for clients, ensuring proper coverage and security for their families.
- Participated in professional development opportunities such as training sessions and conferences to stay informed on best practices within the life insurance industry.
- Retained existing clientele through regular follow-ups, policy reviews, and timely adjustments based on changing circumstances or needs.
- Streamlined the application process for clients, resulting in faster policy approvals and improved customer satisfaction.
- Delivered informative presentations to potential clients about the benefits of life insurance policies, generating interest and driving sales growth.
- Utilized effective time management skills to manage a large client portfolio efficiently without sacrificing quality of service or attention to detail.
- Conducted comprehensive needs analysis for clients to tailor life insurance packages for their unique situations.
Stay At Home Mother
Self Employed
11.2022 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Shift Leader
Subway
08.2021 - 11.2022
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Collected, arranged, and input information into database system.
Receptionist
IHeartRadio
08.2019 - 03.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Answered phone promptly and directed incoming calls to correct offices.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Kept reception area clean and neat to give visitors positive first impression.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
Shift Supervisor
Qdoba
08.2018 - 05.2019
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
Server
Applebees
02.2014 - 06.2018
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
Education
Associate of Arts - Liberal Arts
San Juan College
Farmington, NM12-2018
Skills
- Quick learner who can multi-task efficiently to meet deadlines
- Excels at building relationships with clients and coworkers
- Knowledge of Microsoft products such as Word and Excel
- Fast typing speed
- Accuracy and attention to detail
- Resourceful problem solver
- Adapts well to change
- Eager to learn
Certification
- Life Insurance License
Languages
English
Native or Bilingual
Timeline
Life Insurance Agent
American Income Life Insurance Company
08.2024 - Current
Stay At Home Mother
Self Employed
11.2022 - Current
Shift Leader
Subway
08.2021 - 11.2022
Receptionist
IHeartRadio
08.2019 - 03.2020
Shift Supervisor
Qdoba
08.2018 - 05.2019
Server
Applebees
02.2014 - 06.2018
- Life Insurance License
Associate of Arts - Liberal Arts
San Juan College