Stephanie Henderson
Pampa,TX
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
14
14
years of professional experience
Work History
Caseworker II
Texas Health and Human Services
12.2023 - Current
- Assessed needs of each client and recommended appropriate services and resources.
- Monitored case progress for timely completion and compliance with applicable regulations.
- Established trusting relationships with clients, fostering open communication and rapport building.
- Assessed and evaluated clients' needs, determined eligibility for services, and developed individualized plans.
- Maintained up-to-date records on all clients, enabling accurate monitoring of progress and appropriate case planning adjustments.
- Maintained high level of client confidentiality, following strict guidelines, and recommendations.
- Facilitated client access to community resources, promoting self-sufficiency and independence.
- Mentored new caseworkers as they transitioned into their roles, providing guidance on best practices and procedures.
- Ensured adherence to state regulations by maintaining timely documentation and meeting reporting deadlines.
- Conducted thorough assessments to determine client eligibility for various programs and services.
Insurance Agent
Progressive
03.2018 - 12.2023
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
- Cross-sold insurance products to existing clients to reach sales targets.
- Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
- Assisted clients in navigating the often complex claims process, ensuring they received fair and timely resolutions.
Salon Manager
Brilliance New York
01.2011 - 01.2019
- Controlled inventory by tracking expenses, purchases, and shelf stock.
- Managed cash flow, business transactions, banking, and accounting processes.
- Optimized work shifts, managed staff schedules, and ensured adequate coverage during peak hours to maintain exceptional customer service levels.
- Resolved customer concerns promptly and efficiently to maintain a strong reputation within the local community.
- Scheduled employees to maintain adequate coverage during business hours.
- Grew customer numbers and boosted loyalty with strategic engagement and marketing strategies.
- Established a positive workplace culture that fostered teamwork, open communication, and professional growth among staff members.
- Developed and executed training programs for staff, elevating their skills in latest beauty techniques.
- Led team of stylists and beauticians, fostering collaborative environment that boosted overall salon performance.
Education
Insurance Licenses
All 50 StatesBusiness
UNLV
Las Vegas05-2007
Skills
- Case information confidentiality
- Client interaction
- Highly effective communication
- Client advocacy
- Records management
- Interpersonal and written communication
- Case investigations
- HR background
- Data entry
- Computer proficiency
Timeline
Caseworker II
Texas Health and Human Services
12.2023 - Current
Insurance Agent
Progressive
03.2018 - 12.2023
Salon Manager
Brilliance New York
01.2011 - 01.2019
Insurance Licenses
Business
UNLV
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