Stephanie Henderson
Technical Business Analyst
Erie,CO
Summary
Technical professional prepared for impactful contributions in business analysis and system implementation. Proven track record in identifying business needs, developing solutions, and ensuring seamless integration. Strong focus on collaboration, adaptability, and achieving tangible results. Skilled in data analysis, process improvement, and stakeholder communication, consistently delivering projects aligned with organizational goals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Technical Business Analyst
Adams 12 Five Star School District
05.2023 - Current
- Business analysis of incoming IT/IS project requests from multiple school district departments concerning data and student information systems.
- Business analysis and some project management of all incoming IT project requests from multiple school district departments concerning data and student information systems.
- Gathered feedback from end-users to identify areas for system enhancements or adjustments to better align with evolving business requirements.
- Managed stakeholder expectations by providing clear updates on project progress, risks, and mitigations.
- Cross-functional work with multiple technical teams on data, development, integrations, and multiple vendor projects.
- Process re-engineering and quality management of multiple IT requests from internal clients.
- Creation of training and knowledge base documents for procedures around Colorado State Reporting and other IT processes in Halo (ITSM).
Support Project Lead
4G Clinical
04.2022 - 05.2023
- Provided support for troubleshooting, responded to sponsors and clients on time, and provided proactive status updates to keep stakeholders informed and current after a study went live in the PRANCER application.
- Worked within the RTSM application to configure system enhancements and fixes.
- Worked cross-functionally with internal departments to support sponsors (clients), and was a key escalation point for sponsors' requests and issues.
- Partnered with project team members to identify and quickly address problems.
- Facilitated clear communication between internal departments, ensuring all parties remained aligned on goals throughout the duration of each project.
- Mentored junior team members, fostering professional growth and increasing overall team efficiency.
Client Engagement Manager
Envision Technology Partners
01.2021 - 04.2022
- Collaborated with clients and Envision internal team members on immunization-related public health issues within the IZ Gateway immunization database for multiple states.
- Completed user acceptance testing of software releases before deploying monthly upgrades to clients..
- Adhered to Agile methodologies in project execution, enabling faster delivery of requested functionalities.
- Managed complex projects from inception to completion, ensuring timely delivery and client satisfaction.
- Enhanced client relationships by consistently delivering exceptional service and support.
- Mentored and developed junior team members, fostering an environment that encouraged professional growth and continuous improvement.
- Created internal training documents for team members.
Supply Chain Data Analyst
Common Spirit Health
03.2020 - 01.2021
- Worked within the Lawson application, specifically on supply chain screens, to troubleshoot and analyze current issues within the system.
- Analyzed supply chain service agreements/purchase orders for accuracy, build, and execution, including troubleshooting issues with current service agreements that have already been implemented.
- Enhanced business efficiency by identifying trends and patterns in complex datasets.
- Collaborated with cross-functional teams to ensure data integrity and accuracy, resulting in better-informed decisions.
- Managed large-scale databases to ensure timely access to critical information for key stakeholders.
Data Integration Technical Project Manager
Axion Health Inc.
07.2018 - 03.2020
- Served as a communication bridge between external clients and internal teams to coordinate projects and client technical needs.
- Managed data integrations through FTP and API pathways for client-specific data integration projects, including HR, Laboratory, Legacy Data Loading, State Immunization Registry, and other special project interfaces.
- Collaborated with business users, technical teams, database administrators and testing teams during kickoff meetings, joint application designing, and planning sessions to validate requirements.
- Streamlined project processes by implementing agile methodologies, resulting in increased efficiency and faster completion times.
- Communicated project plans and progress to key stakeholders and project contributors.
- Established clear lines of communication between stakeholders by creating detailed status updates that kept everyone apprised of critical milestones throughout each stage of the project.
- Successfully delivered multiple high-profile projects on time, ensuring client satisfaction and fostering long-term relationships.
Lead EMR Division Analyst
HCA
08.2014 - 06.2018
- Managed the day-to-day EMR (eClinicalWorks) support and optimization of the HCA PSG and Denver Residency practices.
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
- Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
- Optimized operational efficiency by redesigning workflow processes.
- Managed multiple projects simultaneously while adhering to strict deadlines and quality standards.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Analyzed problems and worked with teams to develop solutions.
- Utilized strong communication abilities during presentations which led to increased understanding among colleagues regarding project goals and objectives.
Education
MBA - IT Management
Western Governors University
08-2017
Bachelor of Arts - Psychology, Human Development
Metropolitan State University of Denver
Denver, CO05.2012
Skills
- Technical business analysis
- Requirements gathering
- System/Data Analysis
- Stakeholder relations
- Detail oriented
- Project Management
- Process Improvement
- Best practice development
- Process documentation
- Research and analysis
- Customer Service
- User acceptance testing
- Software development life cycle
Certification
- Business Analysis and Process Management Certificate
- CAPM – In progress
Timeline
Technical Business Analyst
Adams 12 Five Star School District
05.2023 - Current
Support Project Lead
4G Clinical
04.2022 - 05.2023
Client Engagement Manager
Envision Technology Partners
01.2021 - 04.2022
Supply Chain Data Analyst
Common Spirit Health
03.2020 - 01.2021
Data Integration Technical Project Manager
Axion Health Inc.
07.2018 - 03.2020
Lead EMR Division Analyst
HCA
08.2014 - 06.2018
MBA - IT Management
Western Governors University
Bachelor of Arts - Psychology, Human Development
Metropolitan State University of Denver
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