STEPHANIE HENRY
Summary
I am a highly motivated and passionate individual dedicated to achieving success in all my endeavors. With a strong work ethic and unwavering drive, I strive to excel in every opportunity that comes my way, leveraging my solid academic background as a foundation for growth. I am deeply committed to serving in my career and my community, always eager to lend a helping hand to those in need.
With five years of dedicated experience in customer service, I have honed my skills in delivering exceptional care and ensuring ultimate customer satisfaction. One of my proudest accomplishments is being the first-generation college student in my family, a testament to my determination and commitment to education.
Overview
6
6
years of professional experience
Work History
Broker Assistant
RT Specialty
04.2023 - Current
- Managed documentation related to trade executions and settlements, facilitating smooth transaction processes for clients.
- Streamlined communication between brokers and clients, maintaining organized records of correspondence for easy reference.
- Contributed to increased client retention by consistently providing exceptional customer service and support.
- Processed and verified all new account applications and documents.
- Handled sensitive client information with discretion, ensuring confidentiality at all times.
- Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
- Maintained accurate record-keeping with proactive attention to client information updates.
- Developed strong relationships with clients through proactive outreach and regular check-ins on progress and satisfaction.
- Maintained detailed records of client interactions, allowing for better understanding of needs and preferences for future engagements.
- Adapted quickly to changes in company policy or procedures while maintaining excellent service standards for existing clients.
- Consistently met or exceeded performance metrics while juggling multiple tasks effectively under tight deadlines.
- Handled high volumes of incoming work requests professionally while maintaining excellent organization.
Client services/Claims
American Integrity
07.2020 - 02.2023
- Delivered exceptional client services to enhance customer satisfaction.
- Streamlined claims handling processes for improved efficiency.
- Managed home insurance policies, ensuring compliance and accurate coverage.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Legal Intern
Hillsborough Bar Association
06.2022 - 08.2022
- Performed legal and general research, drafting memoranda, and correspondence.
- Sorted legal documents, filing and case materials in clear, orderly systems.
- Shadowed experienced lawyers during client meetings, gaining valuable insight into attorney-client relationships and effective communication techniques.
- Organized discovery materials for efficient review by attorneys, saving time and resources during case preparation.
Legal Intern
Legal Clinic
06.2020 - 08.2020
- Attended court hearings, developing a deeper understanding of trial procedures and advocacy strategies.
- Managed case files efficiently, ensuring easy accessibility for attorneys when needed.
- Reviewed legal information and proofed documentation for errors.
- Organized legal filing system to maximize efficiency.
- Sorted legal documents, filing and case materials in clear, orderly systems.
Customer Service
Robinhood
03.2019 - 06.2020
- Provided customer service to address client inquiries and resolve issues.
- Participated in stock and cryptocurrency trading to enhance investment portfolio.
- Delivered effective solutions in customer interactions to improve satisfaction.
Education
High School Diploma -
Friendship Christian Academy
05.2019
Bachelor of Arts - Political Science And Communication
University of South Florida
05.2023
Associates Degree -
Hillsborough Community College
05.2021
Skills
- Complex Problem Solving
- Speechwriting
- Microsoft office proficiency
- Strong verbal communication
- Customer service
- Media relations
- Event coordination
- Data entry proficiency
- File organization
- Document management
- Community engagement
- Report writing
Timeline
Broker Assistant
RT Specialty
04.2023 - Current
Legal Intern
Hillsborough Bar Association
06.2022 - 08.2022
Client services/Claims
American Integrity
07.2020 - 02.2023
Legal Intern
Legal Clinic
06.2020 - 08.2020
Customer Service
Robinhood
03.2019 - 06.2020
High School Diploma -
Friendship Christian Academy
Bachelor of Arts - Political Science And Communication
University of South Florida
Associates Degree -
Hillsborough Community College
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