Summary
Overview
Work History
Education
Skills
Timeline
Generic

Stephanie Hensel

Flowood,MS

Summary

Dynamic Spa Director with a proven track record at Sorana Spa Aurora, excelling in staff training and protocol development. Spearheaded a successful spa remodel, enhancing guest experiences and driving revenue growth. Adept at marketing strategy and customer relationship management, fostering loyalty and elevating service standards in luxury environments.

Overview

10
10
years of professional experience

Work History

Spa Director

Sorana Spa Aurora Anguilla Resort and Golf Club
04.2021 - 04.2022
  • Oversaw remodel of spa and fitness center within a 330-acre resort
  • Recreates this space in partnership with designers & ownership from a 16-treatment room to a 12-treatment room 20,000 sq ft spa & fitness center
  • Created and 8–10-week training program for staff to be well-versed in the products & new protocols
  • Responsible for opening including ordering OS&E, sourcing skin care, body and guest amenities, as well as developing and implementing all policies and procedures

Spa Director

Rose a Luxury Spa, The Joseph a Luxury Collection Hotel
04.2020 - 04.2021
  • New build spa – responsible for hiring entire spa team, creating protocols and training including Forbes and Luxury Collection standards
  • Worked closely with ownership PR team to bring awareness to Rose S develop a comprehensive marketing plan
  • Maintained sales in a luxury curated boutique, establishing partnerships with local vendors to create unique gifts
  • Increased revenue and profit with limited operating days due to Covid-19 restrictions

Manager of Spa and Resort Shops

Marriott International
06.2016 - 03.2020
  • Ritz Carlton Key Biscayne Miami
  • Managed group business for spa & retail amenities increasing revenue 16% from 2017 to 2018
  • Oversaw supervisors and lead therapists, coordinating training with vendors for new merchandise as well as continuing education for providers
  • Increased retail revenue by 11% from 2017 to 2018 resulting in $1.4M in revenue

Spa Operations Supervisor

The Ritz Carlton St. Thomas Virgin Islands
12.2013 - 06.2016
  • Managed daily operations including ordering, receiving, monthly inventory, budgeting hours, training new associates and creating guests for life
  • Ritz Carlton Mystique certified and group coordinator generating annual revenue of $3M
  • Responsible for end of month reporting to accounting

Massage Therapist

The Ritz Carlton St. Thomas Virgin Islands
11.2011 - 12.2013
  • Performed massage and body treatment for the guests of the spa
  • Well versed in all types of massage
  • Committed to 5-star service & building relationship with loyal guests

Education

Licensed Massage Therapist - Massage And Bodywork

Massage Therapy Training Institute
Kansas City, MO
09-2002

Skills

  • Staff training
  • Protocol development
  • Inventory management
  • Revenue growth
  • Marketing strategy
  • Customer relationship management
  • Effective communication

Timeline

Spa Director

Sorana Spa Aurora Anguilla Resort and Golf Club
04.2021 - 04.2022

Spa Director

Rose a Luxury Spa, The Joseph a Luxury Collection Hotel
04.2020 - 04.2021

Manager of Spa and Resort Shops

Marriott International
06.2016 - 03.2020

Spa Operations Supervisor

The Ritz Carlton St. Thomas Virgin Islands
12.2013 - 06.2016

Massage Therapist

The Ritz Carlton St. Thomas Virgin Islands
11.2011 - 12.2013

Licensed Massage Therapist - Massage And Bodywork

Massage Therapy Training Institute

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